Overview

Start Stream (PTY) is a BPO provider that focuses on sales and client onboarding for online trading brands. It handles the early customer lifecycle, from inbound lead engagement to account registration, document verification, and securing the first time deposit (FTD). Its teams—such as Sales Development Representatives and Conversions Agents—educate potential clients about trading platforms and products like CFDs, qualify leads, and guide them through onboarding, while ensuring compliance with KYC and risk-management requirements. The service is delivered across centers in Cape Town, Dubai, and Sofia, and is measured by metrics like call volume, conversion rates, and FTD targets. The company’s goal is to help trading brands efficiently scale client acquisition by acting as the first point of contact and managing the front end of the sales funnel.