Sun Life has launched Online Counselling, by Dialogue, offering Canadians aged 14 and older access to registered mental health professionals through secure virtual appointments. The service is integrated into Sun Life's digital healthcare platform, allowing users to manage mental health support alongside other health services, benefits, and prescription management in one place. According to the Canadian Institute for Health Information, 41% of adults and 36% of youth with diagnosed mental health conditions report their needs are only partially met or unmet. The new service aims to address these gaps by simplifying access to mental health care. Marie-Chantal Côté, senior vice-president at Sun Life Health, emphasised the company's focus on creating connected support that fits naturally into Canadians' lives, recognising that health challenges often affect multiple aspects of wellbeing.

Bermuda regulator consults on ERM and governance rules for IAIGs. Companies: * Sun Life and Wilton Re strike partnership to launch life reinsurance vehicle 25 August 2026 The partnership is expected to deploy around $900m of capital and will start from the first half of 2027 * Insurance risk expert Tom Wilson to retire from Allianz Thailand CEO role 25 August 2026 He is a highly influential thought leader in insurance enterprise risk management * Non-life reinsurance premiums fell 6% in H1 as softening gathers pace 25 August 2026 Fitch Ratings said natural catastrophe losses came to $44bn during H1, with Iran war losses estimated at $3bn * Commission asks Eiopa to flesh out IDD under long-running RIS 25 August 2026 Technical advice will shape Level 2 measures on value for money, inducements and insurance investment sales under the RIS * Tokio Marine eyeing Suncorp acquisition 25 August 2026

Sun Life expands AI tools for advisors, earning 2026 CIO Award Canada recognition. By E. B. Graves August 19, 2026 Sun Life announced on Aug. 19 the expansion of its artificial intelligence offerings for advisors, aiming to reduce administrative work and allow more time for client engagement. The company's suite now includes Notes Assistant, which recently earned a 2026 CIO Award Canada, and a newly launched AI-powered advisor concierge designed to streamline information retrieval and client support. According to Sun Life, these AI-powered tools help simplify everyday tasks for advisors by supporting faster follow-up and enhancing client experiences. Jessica Tan, Executive Vice-President and President of Sun Life Canada, said, "Strong financial advice starts with understanding what matters most to each Client. The best advisor relationships are built through conversations, trust and a deep understanding of a Client's goals, not paperwork. By helping advisors spend less time on administrative work, we're enabling them to focus on the relationships that matter most." Notes Assistant is recognized for its practical use of generative AI in the advisor workflow. It can securely summarize client meetings, compile action items and draft follow-up emails. According to Sun Life's announcement, this tool saves advisors between 15-30 minutes per client session. Building on this momentum, the company launched an AI-powered advisor concierge last month that has already been used in over 11,000 client conversations. Laura Money, Executive Vice-President and Chief Information and Technology Innovation Officer at Sun Life, said, "At Sun Life, we see AI as an opportunity to make our people more effective, strengthening the experiences we deliver while keeping trust, accountability and human judgment at the centre. Notes Assistant is one example of that approach... as we continue to scale AI across Sun Life we're doing so responsibly with strong governance, privacy and security built in from the beginning." The third consecutive CIO Award Canada win highlights Sun Life's ongoing efforts in scaling responsible AI solutions across its business operations worldwide including Canada; United States; United Kingdom; Ireland; Hong Kong; Philippines; Japan; Indonesia; India; China; Australia; Singapore; Vietnam; Malaysia and Bermuda. According to the official website, Sun Life Financial supports sustainability through responsible investing initiatives promoting healthier communities while focusing on lifelong financial security for clients globally under president Kevin Strain.