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Overview
Support Ninja provides outsourced customer experience and back-office support for tech companies and startups worldwide. Its services span phone, chat, email, lead generation, content moderation, technical support, and more. Clients contract Support Ninja to manage multi-channel support and back-office workflows, with trained agents handling inquiries, tickets, moderation, lead generation, and technical assistance on scalable staffing. The company differentiates itself by focusing on tech-focused support and back-office tasks with a global team that covers front-line interactions and back-end operations in one partner, helping tech companies grow by delivering reliable, scalable support and efficient back-office processes that reduce overhead and speed up response times.
About Support Ninja
Industries
Consulting
Enterprise Software
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$500K
Headquarters
Austin, Texas
Founded
2015
Simplify's Take
What believers are saying
- Cork centre creates 50 jobs strengthening European operations.
- Romania expansion on Sept 27, 2022 enables multilingual 24/7 support.
- BV Investment Partners acquisition in Feb 2021 fuels global scaling.
What critics are saying
- AI automation in Zendesk displaces 70-90% tier-1 outsourcing labor.
- Philippines wages rise 15-20% yearly eroding cost advantages.
- Venture funding drops 40% YoY shrink startup client base.
What makes Support Ninja unique
- SupportNinja pairs clients with US-based account managers exceeding KPIs like CSAT.
- Bolton Remote acquisition adds SaaS expertise in renewals and onboarding.
- Tech-enabled full-lifecycle CX covers support, moderation, and professional services.
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Funding
Total Funding
$500k
Below
Industry Average
Funded Over
1 Rounds
Industry standards
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 27%US-headquartered business process outsourcing company SupportNinja is opening a new centre of excellence in Cork city, which will lead to the creation of 50 jobs.
SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania.
Recently recognized on the Inc. 5000 as one of the fastest-growing privately-held U.S. companies, SupportNinja expands further into the European market to meet clients' international needs. DALLAS, Sept. 27, 2022 /PRNewswire/ -- SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization's 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients
BV Investment Partners acquired SupportNinja in February 2021.
SupportNinja, a business process outsourcing company, has moved its headquarters to Dallas from Austin — and unveiled a key acquisition.
There are no jobs for Support Ninja right now.
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About Support Ninja
Industries
Consulting
Enterprise Software
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$500K
Headquarters
Austin, Texas
Founded
2015
There are no jobs for Support Ninja right now.
Find jobs on Simplify and start your career today