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Support Ninja
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Customer experience and back-office support services
Support Ninja
Work Here?
Customer experience and back-office support services
About Support Ninja
Industries
Consulting
Consumer Software
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$486.4K
Headquarters
Austin, Texas
Founded
2015
Overview
SupportNinja offers customer experience and back-office support services tailored for technology companies and startups globally. Their services include communication through phone, chat, and email, as well as lead generation, content moderation, and technical support. SupportNinja stands out from competitors by focusing specifically on the needs of tech companies, providing specialized support that understands the unique challenges of the industry. The company's goal is to enhance customer satisfaction and operational efficiency for their clients, allowing them to focus on their core business activities.
Simplify's Take
What believers are saying
- SupportNinja's expansion into Romania meets the demand for multilingual support services.
- The acquisition of Bolton Remote enhances SupportNinja's global outsourcing capabilities.
- SupportNinja's recognition on the Inc. 5000 highlights its rapid growth potential.
What critics are saying
- Increased competition in Romania may impact SupportNinja's market share.
- Integration challenges from the Bolton Remote acquisition could affect service delivery.
- Navigating regulatory environments in Cork and Romania poses compliance risks.
What makes Support Ninja unique
- SupportNinja offers US-based account managers for personalized client support.
- The company provides multilingual support with its expansion into Romania.
- SupportNinja specializes in cost-effective outsourcing solutions for startups.
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Funding
Total Funding
$486.4k
Below
Industry Average
Funded Over
1 Rounds
Industry standards
Growth & Insights and Company News
6 month growth
↑ 27%1 year growth
↑ 27%2 year growth
↑ 27%US-headquartered business process outsourcing company SupportNinja is opening a new centre of excellence in Cork city, which will lead to the creation of 50 jobs.
SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania.
Recently recognized on the Inc. 5000 as one of the fastest-growing privately-held U.S. companies, SupportNinja expands further into the European market to meet clients' international needs. DALLAS, Sept. 27, 2022 /PRNewswire/ -- SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization's 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients
BV Investment Partners acquired SupportNinja in February 2021.
SupportNinja, a business process outsourcing company, has moved its headquarters to Dallas from Austin — and unveiled a key acquisition.
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About Support Ninja
Industries
Consulting
Consumer Software
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$486.4K
Headquarters
Austin, Texas
Founded
2015
There are no jobs for Support Ninja right now.
Find jobs on Simplify and start your career today