SupportYourApp

SupportYourApp

Multilingual tech support and services

Overview

SupportYourApp provides multilingual, technology-enhanced customer support for tech companies, offering 24/7 omnichannel coverage in up to 60 languages across 28 countries. Its services include front-line and technical support, customer success and sales, call center, back-office tasks, data annotation, and staff augmentation, all powered by an in-house team and proprietary tools. It differentiates itself through a long track record (1200+ professionals over more than a decade), a large client base (230+), and strict security and privacy compliance (PCI DSS L3, ISO/IEC 27001, GDPR/CCPA) across its operations. Its goal is to help tech companies grow by delivering reliable, scalable, compliant support worldwide and by improving customer experiences and operational efficiency.

About SupportYourApp

Simplify's Rating
Why SupportYourApp is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & Analytics

Consulting

Enterprise Software

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Wilmington, Delaware

Founded

2010

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Simplify's Take

What believers are saying

  • July 2026 Sweett chose SupportYourApp as sole support provider.
  • June 2026 psychology client praised rapid training and C2 English specialists.
  • May 2026 AI customer-service case cut routine requests and accelerated resolutions.

What critics are saying

  • Trustpilot complaints in 2025 allege opaque probation deductions and poor transparency.
  • AI agents in 2026 reduce headcount needs, commoditizing outsourced Tier-1 support.
  • If clients insource support stacks, SupportYourApp loses contracts and utilization collapses.

What makes SupportYourApp unique

  • August 11, 2026 Inc. 5000 recognition signals sustained growth and execution.
  • January 8, 2026 SupportYourApp Academy launch productizes know-how beyond outsourcing.
  • 2026 case studies show multilingual, AI-assisted 24/7 support with measurable SLA wins.

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Benefits

Remote Work Options

Employee Referral Bonus

Growth & Insights and Company News

Headcount

6 month growth

-7%

1 year growth

-7%

2 year growth

-7%
The Mirror Democrat and Savanna Times-Journal
Aug 11th, 2026
SupportYourApp named to the 2026 Inc. 5000 list, marking its second recognition among America's fastest-growing private companies.

SupportYourApp named to the 2026 Inc. 5000 list, marking its second recognition among America's fastest-growing private companies. * 1 hr ago The recognition highlights SupportYourApp's growth, AI-driven innovation, and continued investment in secure, multilingual customer support solutions. WILMINGTON, DE / ACCESS Newswire / August 11, 2026 / SupportYourApp, an Intelligent Support-as-a-Service company, has been named to the 2026 Inc. 5000, the prestigious annual ranking of America's fastest-growing private companies. This marks the company's second inclusion on the list, following its first recognition in 2024, reflecting sustained growth, continuous innovation, and long-term investment in AI-powered customer support. JPMorgan Sees Record Profit as Stock-Trading Climbs 86% For more than 16 years, SupportYourApp has helped companies scale customer operations through multilingual support, AI-driven automation, and human expertise. Today, the company serves more than 250 global clients across SaaS, fintech, software, hardware, platforms, and other industries in over 60 languages. The second Inc. 5000 recognition comes during a period of strategic transformation for SupportYourApp. Earlier this year, the company introduced its Support Intelligence Hub and evolved its market positioning from a traditional outsourcing provider to an Intelligent Support-as-a-Service company, combining AI-powered automation with experienced support teams to improve customer experience while maintaining security, compliance, and human oversight. Inc. 5000 recognizes America's fastest-growing private companies based on revenue growth over a three-year period. Many globally recognized brands, including Microsoft, Meta, Oracle, Patagonia, Under Armour, and Chobani, appeared on the Inc. 5000 early in their growth journey. "Being recognized by Inc. 5000 for the second time is an important milestone for our entire team. Sustainable growth isn't just about scaling faster. It's about continuously evolving how we create value for our clients. This recognition reflects our commitment to combining AI innovation with human expertise to build customer support that becomes a true competitive advantage." commented Daria Leshchenko, the CEO and Managing Partner of SupportYourApp. Over the past two years, SupportYourApp has continued expanding its global operations while investing in proprietary AI solutions, leadership development, security, and customer experience innovation. Today, the company operates with more than 1,500 professionals across 90+ countries and delivers support in over 60 languages. About Inc. Inc. Business Media is a leading multimedia brand for entrepreneurs. Its annual Inc. 5000 list ranks the fastest-growing private companies in the United States, giving recognized businesses greater credibility, visibility, and access to a strong founder community. About SupportYourApp SupportYourApp is an Intelligent Support-as-a-Service company that helps businesses turn customer support into a competitive advantage. Since 2010, it has combined global CX expertise with AI-powered technologies to deliver secure, scalable, multilingual support trusted by fast-growing startups and global enterprises. Contact information: Director of Communications Borys Bondarenko View the original on ACCESS Newswire

Outsource Accelerator
Mar 3rd, 2026
SupportYourApp wins four Business Brilliance Awards in 2026

SupportYourApp wins four Business Brilliance Awards in 2026. DELAWARE, UNITED STATES - SupportYourApp has won four honors at the 2026 Business Brilliance Awards, a recognition that highlights the company's rapid AI-driven transformation of customer experience. The company's Chief Executive Officer (CEO) and Managing Partner, Daria Leshchenko, was also named CEO of the Year (Brilliance Award Winner) and Entrepreneur of the Year (Gold Award Winner), reflecting her leadership that brought rapid growth and innovative development to the company. AI-driven customer experience transformation. SupportYourApp received the awards as the company improved its customer experience operations through its ongoing transformation, which now uses automation to handle 80% of typical customer inquiries while human consultants deal with more important customer interactions. "Automation now handles up to 80% of the company's routine inquiries, reducing response times by 50% and increasing resolution rates by 68% across channels. This hybrid approach allows consultants to focus on complex, high-value interactions while AI manages repetitive tasks," Leshchenko said. The company started its operations in 2010 as a customer support department based in Kyiv, Ukraine, and has expanded as a global Support-as-a-Service business which employs more than 1,500 professionals to serve customers in more than 90 countries who speak 60 different languages. Over the past year, SupportYourApp accelerated its AI integration strategy, embedding tools like Quidget and Voice AI into multichannel workflows to improve efficiency and service consistency. Leadership strategy for global Support-as-a-Service. According to Leshchenko, the awards represent a company-wide strategy rather than a personal achievement. "These awards affirm our long-term strategy, and I am grateful to our team for their commitment. We have shown that sustainable growth comes from providing the right tools and environment, and not from pushing people to their limits. By implementing a deliberate system instead of relying on individual heroics, we have made excellence a consistent result," Leshchenko said. The company positions itself as a hybrid partner, combining automation with human expertise instead of replacing talent. The company is also developing additional AI Voice technology that will enable better support for multiple languages while meeting its compliance requirements for PCI DSS Level 1 and ISO standards. The company provides its compliance services to businesses that operate in markets with strict regulatory requirements. As outsourcing providers rethink their operating models amid AI advancements, SupportYourApp's success provides a complete model for success. The company establishes a new standard for future global customer support by integrating AI into its operations while giving its human workforce decision-making authority. "By empowering our team with the right tools and clear processes, we have created an environment where innovation and customer care go hand in hand," Leshchenko said, underscoring the strategic balance that drives the company's award-winning service. SupportYourApp is currently subscribed as an Outsource Accelerator (OA) BPO Partner. Through OA's Marketing, Sales, and Source Partner Hubs, the firm accesses a unified growth platform designed to convert high-intent prospects and accelerate deal flow in the outsourcing industry.

PR.com
Jan 8th, 2026
SupportYourApp Launches "Customer Support 101: Building Excellence" - A New Course on Modern Customer Support

SupportYourApp launches "customer Support 101: Building Excellence" - A new course on modern customer support. SupportYourApp has launched "Customer Support 101: Building Excellence," a new educational course designed to help teams and professionals build customer-centric support operations by combining human expertise with AI-driven workflows. Wilmington, DE, January 08, 2026 -( PR.com )- SupportYourApp, a global provider of secure customer and technical support solutions, has launched a new educational course titled "Customer Support 101: Building Excellence." The course is designed to help companies and professionals build high-performing, customer-centric support teams by combining human expertise with AI-driven tools. Developed by SupportYourApp Academy, the course is based on the company's 15+ years of experience delivering customer support services to over 250 clients worldwide across SaaS, fintech, e-commerce, healthcare, and other industries. The program covers the fundamentals of modern customer support, including customer-centric mindset development, advanced soft skills, and the effective integration of AI into support workflows. The course emphasizes balancing technology with human interaction to improve customer satisfaction, loyalty, and operational efficiency. "Customer support today is no longer just about resolving tickets quickly - it's about building trust, understanding customer expectations, and using technology responsibly," said Daria Leshchenko, CEO and Managing Partner of SupportYourApp. "This course reflects how we approach support internally: combining empathy, structured processes, and AI to create sustainable, high-quality customer experiences." The course includes on-demand video lectures, downloadable resources, and lifetime access. It is suitable for customer support specialists, team leads, CX managers, and businesses looking to improve their customer service operations. By launching this course, SupportYourApp continues to expand its ecosystem beyond managed services, sharing its expertise through education and practical knowledge for teams navigating the evolving customer support landscape. SupportYourApp

SupportYourApp
Oct 31st, 2025
Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team

Happeo cuts email response time to 30 minutes with its B2B customer support team. "As we strive for outstanding customer relations, it's great to see that the support team knows most of the regular customer contacts by name." - Happeo team When internal communication tools become mission-critical for thousands of employees, every minute of support matters. This B2B customer service case study explores its partnership with Happeo - a SaaS solution that can best be described as the intranet helping fast-growing companies overcome information chaos. Used by both small and enterprise businesses, this platform is a single space where employees can find and share updates, information, news, and files, as well as discuss new projects, objectives, and social activities. Being a product with a few hundred thousand users, Happeo needed a first line of B2B SaaS customer support for handling incoming tickets and escalating them to the in-house team if needed. Happeo aimed to ensure a smooth experience for their clients - one where they could communicate, stay connected without disruptions. Even short response delays could impact productivity across departments and damage the overall platform experience. With clients spread across multiple time zones, it was challenging for Happeo to process requests 24/7 in-house. They required an expert B2B customer support team that would provide instant responses and fast issue resolution round-the-clock. Happeo partnered with SupportYourApp for 24/7 support. Within the first few months, its consultants became an extension of Happeo's internal team, fully integrating into their processes and communication flows. * Compliance with Happeo's strict security policies * Streamlined communications with in-house team members regarding tickets escalations * Use of Happeo's support tools Through close collaboration and continuous feedback, SupportYourApp Inc. streamlined communication between its consultants and the client's internal team and created an efficient support flow that maintained Happeo's high service standards. Throughout its partnership, SupportYourApp's team has been consistently delivering top-tier support. Over time, SupportYourApp Inc. has decreased resolution times and achieved perfect satisfaction scores multiple months in a row. On average, each support ticket now receives a reply in less than 30 minutes - a remarkable result for a product with such a large and diverse user base. Its collaboration with Happeo shows how the right partnership can level up customer experience. With an embedded 24/7 support team, Happeo's clients enjoy faster responses and smooth issue resolution - no matter their time zone. As both its companies continue to grow, its shared focus remains on maintaining exceptional service quality and strengthening customer trust worldwide. Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.

Finextra
Jan 22nd, 2024
Which Crm System Will Help You To Improve Cx?

I have spent over 13 years working in the Customer Support and Customer Experience industry. I was a support consultant, a manager of a support department and, ultimately, the CEO and Managing Partner of aSupport-as-a-Service company. During this time, a lot of things have changed. But one of them remains unaltered — customer experience and satisfaction are still central players in everything we do. This includes selecting the right CRM (Customer Relationship. Management) system

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