SSwissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.
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Company Stage
Acquired
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Zurich, Switzerland
Founded
1997
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Good riddance: the worst airport lounge in the United States closes. * Published: 4 hours ago The Swissport Lounge at Chicago O'Hare Airport (ORD) Terminal 5 has just quietly closed. I'm about as sad as I'll be on the day when Delta retires its latest Boeing 767-300ER... In this post: Swissport Lounge Chicago O'Hare Terminal 5 closes. Historically, Chicago O'Hare Terminal 5 has been a pretty lousy facility, though it has started to get better in recent years, thanks to an expansion to the terminal, and also thanks to the opening of new lounges. Arguably the single most disappointing thing about Terminal 5 was the Swissport Lounge, which I've labeled the worst lounge in the United States - clearly many people agreed with me, since my review of the lounge had over 200 comments. It's just truly one of those facilities that makes you wonder why One Mile At A Time even bother using lounges. The lounge had no windows, the most random collection of furniture, and a very limited selection of drinks and snacks. Unless you wanted to just guzzle alcohol, you'd be better off sitting in the terminal, in my opinion. Unfortunately for all too long, many premium airlines sent their customers here, given the lack of other lounge options. It's quite underwhelming to be flying business class on a carrier like Etihad Airways or Qatar Airways, and then be sent here. That brings One Mile At A Time to the interesting update - the Swissport Lounge Chicago has closed as of October 31, 2026, so passengers are no longer being subjected to this facility. It remains to be seen what happens with this lounge space, as that hasn't been announced one way or another. In April 2025, Swissport's head of North America lounges said that the company had "submitted a proposal to the Chicago Department of Aviation (CDA) for a multi-million-dollar renovation and expansion of our current Terminal 5 lounge at O'Hare International Airport." However, I haven't been able to find any updates on that, so I'm not sure what the latest is there. Chicago O'Hare Terminal 5 lounges are improving. It's worth acknowledging just how much better the lounge situation at Chicago O'Hare Terminal 5 has gotten in recent years: * In 2022, One Mile At A Time saw Delta's new Sky Club open, which immediately became the best lounge in the terminal * In 2024, One Mile At A Time saw LOT Polish Airlines' new lounge open, which also looks beautiful, and is used by Star Alliance carriers, as well as some other airlines * In 2025, One Mile At A Time saw Air France's new lounge open, which is another great option with lots of natural light, and it's also open to Priority Pass members over select hours * On top of that, there used to be the Scandinavian Airlines Lounge, which has since been rebranded as the Wingtips Lounge, and the good news is that it's now open to Priority Pass members If One Mile At A Time get another lounge at Terminal 5, that would of course be awesome, so I'm curious to see how this evolves. Chicago O'Hare is the biggest airport in the country to not have any sort of a credit card branded lounge, so I hope that eventually changes. The issue is the extent to which the terminals are dominated by their primary tenants (American and United), combined with the lack of airside connections to Terminal 5. Bottom line. The Swissport Lounge Chicago O'Hare Terminal 5 has suddenly closed. I'm not sad to see the United States' worst airport lounge close, though I am curious to see what is next for this space. Fortunately the Terminal 5 lounge situation has improved nicely in recent years, and there are now several solid new options. I do wish One Mile At A Time'd still see a proper credit card lounge, though. What do you make of the Swissport Lounge Chicago closing? Are you happy or elated? Recent Comments The latest from the OMAAT community. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Zurich Airport's Suite by Aspire wins two international honours for premium lounge hospitality. Swissport's independent Gate E lounge takes Europe's top third-party award and a Western Europe VIP title just over a year after opening. Suite by Aspire at Zurich Airport offers an intimate lounge environment with dining areas and views across the airfield. Key takeaways. * Suite by Aspire at Zurich Airport won Best Third-Party Lounge in Europe at the Business Traveller Awards 2026. * Swissport also reported a Best VIP Airport Lounge - Western Europe title at the World Luxury Travel Awards. * The Gate E lounge features à la carte dining, personal service, panoramic views and a quieter setting. * Access is available regardless of airline or cabin class, subject to non-Schengen area access and the lounge's admission rules. (NEWS) ZURICH, Switzerland, 2026-Nov-04 - /Travel PR News/ - One of Zurich Airport's premium lounges has gained two international awards barely a year after its launch, as the market for high-end airport hospitality continues to stretch beyond airline-operated first-class facilities. Suite by Aspire, operated under Swissport's Aspire Pre Flight Hospitality brand, has been ranked Europe's best third-party lounge in the Business Traveller Awards 2026 and separately recognised as Best VIP Airport Lounge - Western Europe at the World Luxury Travel Awards. For passengers, the distinction is that the award-winning space is not reserved solely for people holding a first-class ticket. Located at Zurich Airport's non-Schengen Gate E area, Suite by Aspire offers a paid premium lounge experience to eligible departing travellers regardless of airline or cabin class, subject to its entry conditions and available space. Dining and quieter surroundings shape the experience. The Business Traveller 2026 winners list puts Suite by Aspire ahead of other third-party lounges in Europe, including American Express Centurion Lounges at London Heathrow and Stockholm Arlanda. The publication also singled out the Zurich space for its dining, service and design, describing quiet areas for working and relaxing alongside a terrace and airfield views. Swissport opened the Suite by Aspire concept at Zurich on 28 October 2025, upgrading the previous first-class lounge space at Dock E. The operator described an approximately 80-square-metre setting with room for up to 30 guests, designed as a smaller, more private alternative to conventional airport waiting areas. The Suite sits alongside the existing Aspire Lounge and extends the group's hospitality offering at the airport. Instead of a standard self-service buffet, the Suite by Aspire experience centres on made-to-order à la carte meals brought to the table. Regional Swiss dishes, selected wines and other drinks are part of its dining proposition. Floor-to-ceiling windows overlook the airfield; Aspire also highlights an outdoor viewing terrace and, on clear days, views towards the Glarus and Bernese Alps. While the term "first-class lounge" appears in its branding, the access arrangements differ from those of an airline's invitation-only facility. Aspire says travellers need a valid boarding pass and must be able to reach the non-Schengen Dock E area. Entry can be arranged in advance or, according to Swissport, paid for at reception without a reservation, although pricing depends on the airline, ticket or lounge membership and space is not guaranteed. Travellers should check the official lounge access conditions, including age restrictions, before booking. Recognition beyond the main lounge awards. The new honours follow two distinctions earlier in 2026 in Business Traveller's Cellars in the Sky competition. Suite by Aspire received silver in the First Class Lounge Fortified & Dessert Wine category and bronze in the First Class Lounge Sparkling Wine category, Swissport said. The 2026 competition was the first to admit independent airport lounges. Matteo Cumerlato, Swissport's Head of Lounges for Switzerland, Italy and France, credited the staff behind the lounge experience and said the recognition indicated that investment in service and dining was meeting travellers' expectations. David Collyer, Global Senior Vice President of Aspire Pre Flight Hospitality, said the product had been developed for different passenger needs and the rising expectations of premium travellers. For Zurich Airport, the awards underline how independent lounge operators are competing in a segment once associated mainly with airline status and premium-cabin tickets. The practical appeal of Suite by Aspire lies in the combination of restaurant-style service, quieter surroundings and optional paid access for passengers travelling through Dock E, rather than in a change to the airport's flight or terminal operations.
Swissport Kenya and NCBA launch 10,000-tree reforestation drive in Kiambu. Swissport Kenya and NCBA have teamed up to plant 10,000 trees at Uplands Forest Station, kicking off with 5,000 seedlings and pledging ongoing planting over the coming months. Swissport Kenya and NCBA announced a joint reforestation initiative aimed at planting 10,000 trees at Uplands Forest Station in Kiambu County as part of Kenya's climate action agenda. The launch event brought together Swissport staff, NCBA representatives, the Kenya Forest Service and local community members to collectively restore forest cover. NCBA supplied the 10,000 tree seedlings, with an initial batch of 5,000 planted during the ceremony and the remainder slated for phased planting in the months ahead. The tree-growing effort is a component of Swissport Kenya's Green Skies Kenya programme, which seeks to translate corporate responsibility into tangible environmental action. NCBA's contribution aligns with its Change The Story sustainability platform, which targets the planting of 10 million trees nationwide by 2030 and has already delivered over 2 million trees through various partnerships. Swissport's chief executive, Racheal Ndegwa, highlighted the company's belief that responsible business includes active support for community and environmental projects, citing the tree drive as a concrete example of that commitment. NCBA's head of group sustainability, Ann Nderi, emphasized that tackling environmental challenges requires collaborative, long-term action and described the 10,000-seedling donation as part of the bank's broader stewardship agenda. Both organisations framed the partnership as a model for private-sector involvement in Kenya's forest restoration, encouraging employees, partners and the wider public to adopt tree-planting and sustainable practices beyond the event.
Swissport Saudi Arabia and Riyadh Air partner to establish the Kingdom's first centralised Load Control centre. * Swissport and Riyadh Air are establishing Saudi Arabia's first Centralized Load Control (CLC) centre in Riyadh, expected to be operational within eight months. It will provide load planning, weight and balance calculations and load documentation for Riyadh Air's domestic and international network. * The partnership will combine Swissport's global systems and operational experience with Saudi talent, with Swissport Academy providing structured training in load planning, weight and balance and related processes. The centre will also expand Swissport Saudi Arabia's aviation services portfolio. * The initiative is designed to strengthen Riyadh Air's operational capabilities as it builds its global network, while contributing to Saudi Arabia's wider aviation transformation. Swissport already employs more than 6,000 people at 20 airports across the Kingdom. Swissport and Riyadh Air have entered into a long-term strategic partnership to establish the Kingdom's first Centralized Load Control (CLC) center in Riyadh. Expected to be operational within eight months, the center will provide centralized load planning, weight and balance calculations and load documentation for Riyadh Air flights across its domestic and international network. Centralizing these activities in Saudi Arabia will provide a dedicated capability to support Riyadh Air as it builds its global network. The partnership will combine Swissport's global operational expertise with Riyadh Air's growth ambitions, while creating opportunities to develop Saudi talent in this highly specialized area of aviation. Both companies will invest in knowledge transfer and skills development to establish a sustainable local capability. Dirk Goovaerts, CEO Continental Europe, Middle East, Africa, India and Global Cargo Chair, Swissport, said: "Riyadh Air is building a new generation of aviation in Saudi Arabia, and we are pleased to support that ambition through this strategic partnership. Establishing the Kingdom's first Centralized Load Control center brings specialized aviation expertise closer to the airline's operations while creating opportunities for Saudi professionals to build skills in an important area of flight operations." Hamad Alhemede, CEO of Swissport Saudi Arabia, said: "This partnership is an important step in developing specialized aviation expertise in the Kingdom. We will combine Swissport's global standards and experience with local talent, supported by Swissport Academy, to build a strong team capable of operating the center and supporting Riyadh Air's growing network from Saudi Arabia." Pankaj Handa VP Ground Operations at Riyadh Air, said: "At Riyadh Air, we are building a global airline from the Kingdom, and we believe achieving that ambition starts with developing strong and sustainable operational capabilities here at home. Our partnership with Swissport Saudi Arabia is an important step in developing specialized expertise and strengthening local capabilities in a critical area of airline operations, supporting the growth of our global network and our ambitions for the future. The value of this partnership goes beyond the delivery of operational services. It is about transferring knowledge, developing capabilities and contributing to the wider aviation ecosystem in the Kingdom as the sector continues its rapid transformation." Building specialised aviation expertise in Saudi Arabia Centralized Load Control is a specialized function within airline operations, responsible for planning aircraft loads and ensuring weight and balance requirements are met before departure. Centralizing these activities enables specialist expertise and consistent processes to support flights across an airline's network. The Riyadh center will operate in line with Swissport's global systems, procedures and operational standards. Through Swissport Academy, Saudi professionals will have access to structured learning pathways and training in load planning, weight and balance and related operational processes. The new center also adds Centralized Load Control to Swissport Saudi Arabia's portfolio of aviation services and creates a platform for developing further load control capabilities in the future. Supporting Saudi Arabia's aviation growth Saudi Arabia is undergoing a major transformation of its aviation sector under Vision 2030, with significant investment in infrastructure, connectivity and the development of a broader aviation ecosystem. As the Kingdom's new national carrier, Riyadh Air is central to these ambitions, with plans to connect Saudi Arabia with destinations around the world and strengthen Riyadh's position as a global aviation gateway. Swissport has operated in Saudi Arabia for 10 years and today employs more than 6,000 aviation professionals, serving customers at 20 airports across the Kingdom. The company's continued expansion reflects its long-term commitment to supporting the development of Saudi Arabia's aviation sector. The partnership builds on this presence, bringing together Riyadh Air's network ambitions, Swissport's global expertise and Saudi talent to develop a new specialized aviation capability in the Kingdom. Edward Hardy is Head of Editorial at Air Cargo Week, leading an international team of journalists, overseeing the publication's editorial vision across print, digital and multimedia platforms, directing coverage of the global air cargo and logistics sector and providing insight into the trends, challenges and developments shaping the industry. Got news to share? Contact me on [email protected] AI driving global trade amid tariffs and conflict states report. September 2026 parts data: scarcity spreads beyond a single engine cluster.
Swissport commences new cargo operation at EuroAirport Basel-Mulhouse. * Swissport is entering the French market with a new cargo operation at EuroAirport Basel-Mulhouse. * A new 3,000m^2 cargo warehouse will support operations, with a 1,000 m^2 French customs zone and 2,000 m^2 of international handling space for the build-up and breakdown of airline pallets. Swissport is expanding its European presence with the launch of Swissport Cargo Services France at EuroAirport Basel-Mulhouse. The new 3,000 m^2 cargo warehouse in the French sector marks Swissport's return to the French market and creates a platform for future growth. Swissport, the world's leading provider of airport ground services, air cargo handling and airport hospitality, has launched a new cargo operation in the French sector of EuroAirport Basel-Mulhouse. The new warehouse provides 3,000 m^2 of cargo handling space, including a 1,000 m^2 French customs zone and 2,000 m^2 of international handling space for the build-up and breakdown of airline pallets. Initially, Swissport Cargo Services France will focus on airline cargo handling activities. While operating as an independent entity for the French market, the new operation will work closely with Swissport's established Basel cargo operation, benefiting from its expertise and Swissport's global standards in safety, quality and operational excellence. "France is an important aviation market with significant long-term potential for Swissport,"The launch of Swissport Cargo Services France marks a significant step in strengthening its presence in the country. Beyond cargo, Air Cargo Inc. see opportunities to bring its global expertise in airport ground services and hospitality to the French market and to build strong, long-term partnerships with airlines and airports," " said Bruno Stefani, Regional CEO Switzerland, Italy and France at Swissport. "The new operation allows us to build on the strong expertise of our established Basel cargo team while developing a dedicated presence in France," said Andreas Behnke, Head of Cargo Switzerland, Italy and France and Station Manager Basel-Mulhouse at Swissport. "Our focus is on bringing the same commitment to teamwork, safety and operational excellence to our new operation and providing a strong foundation for its future development." The launch strengthens Swissport's European cargo network, which forms part of a global network of more than 120 cargo centers now including the binational airport. Worldwide, Swissport handles over five million tonnes of air freight annually, combining global scale and standardised processes with local operational expertise.
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Industries
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Zurich, Switzerland
Founded
1997
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