TCN Launches AI-Powered SmartAMD. ST. GEORGE, UT - June 8, 2026 - TCN Inc., a global leader in cloud-based call center platform solutions, today announced the successful launch of its new Smart Answering Machine Detection (SmartAMD) solution. This product is an advanced, AI-powered Answering Machine Detection and call-sorting solution. SmartAMD is seamlessly embedded within the TCN Operator platform. It is specifically engineered to navigate the modern call-screening ecosystem - including iOS Call Screening, Google Pixel Call Screen, and carrier-native apps. This solution helps contact centers drastically improve their Right Party Contacts (RPCs) and agent utilization rates. Every modern contact center knows that there is a dense layer of filtering that stands between communication platforms and customers. When a call connects, modern outbound platforms have just milliseconds to diagnose whether the recipient is a live human, an automated voicemail, or a mobile screening system. Other legacy AMD systems rely on single, rigid acoustic patterns that struggle in this environment, frequently misclassifying calls. This leads to dropped connections with live prospects or forces agents to waste valuable time waiting out automated screening prompts. TCN's SmartAMD solves this by replacing the traditional single-classifier approach with specialized machine learning models working in parallel. A foundational model makes the critical human-versus-machine decision in sub-second time. Layered secondary models simultaneously identify the exact type of mobile screening tool or voicemail greeting in play. SmartAMD then executes the optimal routing path instantly. "Agent time is our most expensive resource and our greatest opportunity cost," said Dave Bethers Senior VP of Client Success and Product at TCN. "Now that handset AI filters like iOS Live Voicemail and Google Call Screen are blocking standard dialers, protecting agent time is harder than ever. That is why we developed a dual-engine approach. Standard AMD handles the bulk filtering cheaply, while our new Smart AMD punches through the noise to catch high-probability conversations. We stop wasting money where cheap tech works, and we stop wasting agent time where precision is required." Built for performance. SmartAMD integrates natively into TCN's Dialers, List Management, and omnichannel workflows, providing call centers with immediate operational advantages: * Intelligent mobile screening interaction: Automatically recognizes iOS, Android, and third-party mobile screening systems. The system can cleanly disconnect, route to an agent, or automatically play a brand-consistent, targeted message to the screening prompt. * Instant live human detection: Establishes an immediate connection when a human answers. This eliminates the awkward, agent-side delay that triggers early consumer hang-ups. * High-accuracy voicemail filtering: Suppresses automated voicemails with significantly higher precision than standard AMD tools. Through this suppression and filtering, live connections are recovered and routed that legacy systems mistakenly abandon. * Multi-class call sorting & analytics: Classifies every single connected call by its precise outcome type, generating granular disposition data that allows managers to build smarter, data-driven future campaigns. * Continuous model improvement: To combat changing carrier filtering behavior and evolving voicemail technologies, TCN directly owns and continuously re-trains the SmartAMD models to maintain peak field performance. Proven enterprise ROI. In a recent deployment processing over 1.6 million calls for a large TCN enterprise client, SmartAMD delivered immediate, measurable financial and operational lift: * 13.28% increase in agent utilization: Driven by the elimination of dead air, voicemail greetings, and unhandled mobile screening systems. * RPC rate lift: The human-to-human conversation rate for agent-connected calls lasting over 40 seconds jumped from 7.68% to 8.70%. * 8.8x return on investment: The customer achieved a staggering $8.80 leverage ratio for every $1.00 invested in SmartAMD optimization, directly attributable to the lift in high-value connections. The TCN AI advantage: native & à la carte. SmartAMD is an Operator native solution; therefore, customers can transition from standard AMD with minimal IT involvement. It has zero added headcount and no separate data pipelines or vendor approvals. Contact centers can build their AI stack entirely à la carte. They are able to implement tools at their own pace, paying only for what they use, and scaling across voice, texting, and self-service channels seamlessly. TCN SmartAMD is available immediately for use by Operator users. To request a live demo or to learn more about optimizing your outbound connectivity, visit www.tcn.com.

TCN announces platform enhancements. ST. GEORGE, Utah - April 29, 2026 - A global provider of a comprehensive cloud-based call center platform, TCN announces platform enhancements from the first quarter of 2026. This latest release introduces a suite of sophisticated enhancements designed to help contact centers scale operations through centralized automation, instant data visibility, and improved omnichannel throughput. The Q1 2026 updates center on making data "work harder" for organizations by reducing manual effort and increasing the precision of automated workflows. While there were numerous enhancements made in Q1, there are five key highlights that contact centers should be paying attention to. The first being more centralized automations with TCN's Synapse engine. TCN has overhauled its Synapse engine to manage and execute all outbound webhooks and integration actions. New features include data transfers to external systems and campaign-specific filtering for call event types. Furthermore, timestamps were standardized to ISO-8601 (UTC) to eliminate regional scheduling errors. Business Intelligence (BI) & List Management Services (LMS). The second set of enhancements focuses on instant Business Intelligence (BI) dashboards. To provide real-time oversight, TCN has introduced "instant insights," allowing for live-updating dashboards and wallboards. The BI suite now features a new "Input Node" for ingesting and analyzing external data. It also has an advanced expression builder for complex calculations and multi-client reporting that aggregates data from several organizations into a single view. Also among these updates is the List Management Services (LMS) pipeline selector and node search. High-volume organizations can now optimize workflows, allowing administrators to audit active nodes and toggle between specific data pipelines instantly. Enhanced Omnichannel & Workforce Optimization. Furthermore, Omnichannel & Workforce Optimization have received significant updates. TCN has greatly increased email task throughput for faster high-volume delivery. Additionally, the platform now features advanced phrase filtering and metadata search. This enables managers to locate specific customer conversations based on complex data points rather than simple transcript text. Streamlined Flow building & security. Lastly, Flow building & security have become more streamlined. The TCN Flow Builder now includes auto-save functionality at the node level and built-in validation testing to verify functionality before deployment. New security protocols also include configurable inactivity timeouts for enhanced system protection. "Our Q1 2026 updates are a direct response to the industry's need for deeper connectivity and less manual intervention," said a spokesperson for TCN. "By centralizing our automation tools and providing instant, actionable intelligence, we are empowering our clients to focus on the customer experience while the platform handles the technical heavy lifting." These updates are now available to all TCN Operator users. For more information about TCN and its latest features, please visit TCN's Q1 updates page.

What's new in Operator: Q1 2026. February 4, 2026 TCN, Inc. is excited to introduce a suite of enhancements across TCN's Operator that are designed to help you scale your operations in 2026! This release focuses on connectivity and performance. From new features in the Synapse engine that centralize your automations to instant live-data Business Intelligence (BI) dashboards, these tools are built to give you more control with less manual effort. Ultimately, 2026 is all about making your data work harder for you. Explore the key updates below to see how you can leverage these new capabilities starting today. * List Management Services (LMS) pipeline selector: A new LMS dock feature allows users to easily toggle between specific pipelines, optimizing workflows for high-volume organizations. * LMS node search: Added a search function within pipelines to quickly locate and audit active nodes. * PDF exports: You can now export Learning Center pages directly to PDF for offline documentation and training. * Auto-save for flows: The Flow Builder now automatically saves every edit at the node level to prevent data loss. * Flow validation: Added validation testing tools to verify that flows are fully functional before deployment. * Click2Pay fee management: Portals now support adding service or processing fees to the payment workflow. * Security timeouts: Added configurable inactivity timeouts for improved user management and system security. * Webhooks: Synapse now serves as the primary engine for managing and executing all outbound webhooks. * Synapse improvements: Synapse conditions have been improved to include campaign name filtering for the call event type. * Synapse integration actions: Synapse can now trigger data transfers directly to external integrations as a native action. * Standardized time zones: All Synapse timestamps are now ISO-8601-compliant (UTC) to eliminate regional ambiguity and daylight saving time errors. * Integration plugins: Improved the setup process to ensure consistent configuration across all communication channels. * Custom branding: Apply custom color palettes to BI insight charts to match your organization's branding. * Upgraded node inspector: Expanded data views now include raw data access, preview limits and visible node names for easier debugging. * Actionable insights: BI insight outputs can now be configured with custom actions to trigger workflows directly from reports. * External data integration: A new input node allows BI to ingest and analyze data generated outside of the TCN Operator ecosystem. * Instant data source: New instant insights for live-updating dashboards and wallboards. * PDF exports: The report generator now supports PDF output. * New derive node: Advanced BI pipeline node for creating new data fields, mapping values and utilizing partition window settings. * Multi-client reporting: Aggregate data from multiple organizations into a single, "rolled-up" insight view. * Advanced expression builder: Added to custom summaries for precise, formula-based calculations across report columns. * Higher throughput: Increased the maximum number of email tasks per minute for faster high-volume delivery. * OmniBoss dashboard: Added a new advanced reporting dashboard to OmniBoss for deeper performance insights. * Evaluation enhancements: Improved scorecard duplication and streamlined the commenting process for faster agent evaluations. * Advanced phrase filtering: New multi-phrase search capabilities allow you to locate specific conversations by matching and viewing multiple key phrases simultaneously. * Metadata search and expressions: A new Workforce Optimization (WFO) filter and expression builder allows you to search calls using customer metadata, moving beyond simple transcript text. * WFM roster management: Simplified scheduling workflows for onboarding new hires and managing deactivated agents within the system.