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Overview
TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.
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Simplify's take
What believers are saying
- TSC’s 2026 profiles still show active hiring, proving ongoing demand and operating continuity.
- Foundever’s October 13, 2026 CEO appointment targets AI and CX transformation investment.
- The September 24, 2026 Everest Leader ranking validates market credibility against larger CX competitors.
What critics are saying
- Foundever’s July 31, 2026 leadership exits reset strategy under Pierre Barrial within months.
- August 17, 2026 recapitalization slashed nearly $900 million debt, signaling prior balance-sheet strain.
- If Foundever folds TSC into broader delivery, the TSC brand disappears and talent leaves.
What makes TSC unique
- TSC combines CX strategy, usability testing, design, and build for digital channels.
- Its Zaion partnership added AI callbots, extending chatbots, social care, and self-service.
- Foundever gives TSC enterprise access, global delivery, and multilingual operations across 45 countries.
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