FOCUS, an AI-enabled insurance operations partner, has appointed Mark Phillips as senior vice president of business development. Phillips brings 18 years of insurance experience from both carrier and services sides, including roles at Liberty Mutual, Grange, Frankenmuth, and Nationwide, followed by five years at Patra and Genpact. In his new role, Phillips will lead FOCUS's sales organisation as the company expands its services and strategic partnerships, including a new listing in the Accelerant Marketplace. FOCUS operates backend services for property and casualty carriers and MGAs, offering licensed underwriting, customer service, claims management, and policy administration. The company employs over 300 US-based staff, including more than 100 licensed insurance professionals, and has added 65 team members in 2026.

FOCUS names Mark Phillips Senior Vice President of Business Development illi news/10344097. 18-year carrier and insurance-services leader joins the AI-enabled insurance operations partner SUNRISE, Fla. - illiNews - FOCUS, the AI-enabled operations partner that has built and run the operations behind property and casualty carriers and MGAs for more than 25 years, today announced that Mark Phillips has joined the company as Senior Vice President of Business Development. Phillips will lead the FOCUS sales organization as the company expands its Launch, Grow, and Scale services and its new strategic partnerships, including its new listing in the Accelerant Marketplace. Phillips brings 18 years in insurance, split between the carrier side and the services side. He sold personal lines at Liberty Mutual, underwrote at Grange, and led agency territories for Grange, Frankenmuth, and Nationwide across Ohio. He then spent five years at Patra and Genpact working with carrier, broker, and MGA executive teams to rebuild underwriting, claims, and finance operations, with automation and AI built into nearly every program. More on illi News "Mark has run the numbers from both sides," said Pete Crowe, President of FOCUS. "He knows what a carrier or MGA operations leader is actually accountable for, and he knows what it takes to deliver against it with licensed people, real governance, and technology that earns its place in the workflow." FOCUS runs the operation behind a carrier's or MGA's program under the client's own brand: * Licensed underwriting services * Customer service and agency services * Claims FNOL intake, servicing, and claims process management * Policy administration, print, and imaging * Accounting and billing, including E&S taxes and filings * Exposure management and reporting The company's 300+ U.S.-based team includes 100+ licensed insurance professionals. FOCUS has added 65 team members in 2026 to date, 15 of them licensed insurance professionals and 50 in operations and service roles, as clients launch and expand. "I have watched carriers lose months waiting on a back office that was still being staffed, and I have watched MGAs give back capacity because the reporting could not keep up with the book," said Mark Phillips, SVP, Business Development at FOCUS. "What sets FOCUS apart is the way licensed insurance expertise, technology, and AI work together as one operation. FOCUS is where I have seen that combination delivered successfully, and I wanted to be part of it." More on illi News Carrier and MGA leaders can book time with the FOCUS team at ITC Vegas, September 29 through October 1 at teamfocusins.com/findfocus. About FOCUS FOCUS Insurance Services is an AI-enabled operations partner for property and casualty carriers and MGAs. For more than 25 years, FOCUS has built and run the operations behind profitable insurers and programs, covering licensed underwriting, customer service, claims FNOL intake and servicing, policy administration, accounting and billing, agency services, and exposure management. Learn more at teamfocusins.com. 0 Comments Latest on illi News