Overview

Technical Assent helps government agencies improve service delivery by starting from the customer experience and then shaping the talent, tools, and technology that support government services for citizens, other government entities, and shared services. It works by gathering insights from customer experience and redesigning processes, staffing, and technology to raise service performance. It differentiates itself by taking a bottom-up, customer-centric approach rather than focusing first on processes or technology, and it holds status as a Service-Disabled Veteran-Owned Small Business with a CMMI-SVC Level 3 appraisal. Its goal is to enable government programs to deliver higher-quality services at lower costs by aligning people, tools, and technology around the customer.