Avoya Travel and Tern expand partnership after seeing 60% higher close rates. Expanded agreement includes broader access to Tern across the Avoya Network and a one-way connection to Agent Power(TM). Nov. 2, 2026 - Avoya Travel(R), a host agency supporting more than 2,200 independent travel advisors and $600 million in annual sales, is expanding its partnership with Tern, the AI-powered operating system for travel businesses, following a review of advisor results. The findings showed that advisors using Tern to manage Avoya Live Leads(TM) communications achieved an average close rate approximately 60% higher than those who did not use the platform. Under the expanded agreement, every independent agency owner and independent licensed agent in the Avoya Network can request a Tern account at no additional cost after completing onboarding through Avoya University(TM). Accounts are included in their affiliation fees, and the agreement more than doubles the number of Tern subscriptions available across the network. The companies will also connect Tern to Agent Power, Avoya's in-house technology system for booking administration, commissions, and reporting, through a one-way sync from Tern to Agent Power. Live Leads is Avoya's program for routing traveler inquiries to advisors in its network and one of the primary ways those advisors grow their businesses. Avoya's data also shows that clients selected the higher-priced option approximately 50%-60% of the time when presented with multiple travel options, a common practice within Tern. "Our business is built on helping independent advisors grow, so every tool we put in front of them has to earn its place," said Phil Cappelli, Chief Executive Officer of Avoya Travel. "The results we've seen with Tern made expanding access an easy decision. This partnership gives more advisors access to tools that can help them serve their clients and grow their businesses." "Live Leads is how many of our advisors grow their business, so we watch closely for what helps them close," said Danny Dobrott, Senior Director of Network Success at Avoya Travel. "Advisors using Tern to manage their Live Leads communications are achieving higher close rates. That's the return we look for." "Avoya gave Tern the opportunity to prove its value with a focused group of advisors, then expanded the partnership based on the results," said David Shull, Chief Executive Officer of Tern. "We're proud to help more Avoya advisors grow their businesses while spending less time on administrative work."

20 new features, delivering on your top feedback. At User Conference 2026, Tern launched 20 features inspired by advisor feedback, from itinerary comparison and child rates to sales goals. Brad Turner·October 26, 2026 Head of Design At its User Conference 2026 opening keynote, Tern launched three entirely new products: its advisor mobile app, an AI-enabled email marketing suite, and the fastest way to quote and book hotels with Hotels by Tern. But Tern didn't stop there. At its closing keynote two days later, Tern launched 20 more features, each inspired by requests and feedback Tern heard from advisors and agency owners during the conference. I have never been prouder of its team. Throughout the conference, its engineers, designers, and product managers were working behind the scenes, picking up feedback the moment it came in and turning it into new features that will help its community in ways both big and small. And I'll never forget the reactions from advisors in the audience. Yes, there's excitement, and cheering, and clapping, but also a visible sense of relief and gratitude that its team heard them, prioritized their feedback, and delivered something that will make each and every day easier. This is what I love most about building Tern. Its community doesn't just use the product; you shape it. You tell Tern what's slowing you down, you trust Tern to fix it, and you keep telling Tern what's next. Very few people get to build for a community like that, and I never take it for granted. Here's everything Tern built, what it does, and how it helps your business. For your travelers. Quick itinerary comparison. Selling a cruise against another line, ship or sailing date? Put every option in one trip and let your clients weigh them side by side: cover photo, price, and a day-by-day snapshot of each, so the daily plans line up next to each other. It works for any mix of options, like a cruise against a resort, too. They can choose their favorite right from the comparison, on the web or in the Tern traveler app, where they swipe between options. No separate quoting tool, and no clicking in and out of each option to remember what was different. Itinerary countdown timer. Nothing builds excitement like watching the days tick down. Add a live countdown to the top of your itinerary, styled in your brand color and your itinerary's font, so every time your clients check their trip, they're reminded who made it happen. On departure day it turns into a travel day badge. Turn it on itinerary by itinerary, or for every new itinerary in your brand settings. Your trips board now shows days to departure, too. (No brand color yet? Set one. It styles your whole traveler view.) A new hotel photo gallery. Travelers book with their eyes. Click any hotel photo and see the whole property in one grid, without clicking through a slideshow. On the hotel page, photos are sorted into rooms, dining, facilities and more, so you can find the suites or the pool in seconds. Child rates. Pricing a family trip shouldn't take a calculator. Add child rates to any room priced by occupancy, with minimum and maximum ages and as many age bands as the contract calls for. When you have travelers' dates of birth, like from your signup form, Tern works out each child's age at check-in and builds the right rates into the room price. Families, and group trips like weddings, see the right price as they choose rooms, and you never do the math by hand. In-app messaging (rolling out week of Oct 20, 2026). Keep every conversation about a trip with the trip. Your clients can message you from their itinerary or the Tern traveler app, and you reply from the web or the advisor app. Each trip has its own Messages tab, one inbox brings every conversation together, and push notifications (or an email, if they're not in the app) make sure nothing slips. No more digging through texts and email threads to find what a client asked. Required forms on trips (closed beta). Never chase a missing passport number the week before departure again. Pick a contact information form from your library, like a traveler details form, and make it required on an individual trip. Travelers complete it before they make selections or authorize payment, so the details you need are in hand, and current, before any money moves. Travelers see a Confirm details button on their itinerary. Their answers land on the trip and update the contacts in your CRM, just like any other form. Traveler profiles (closed beta). Your clients finally get a home in Tern. When they sign in, they see a trip hub with their past and upcoming trips plotted on a map, each one a click away from the itinerary you built. Their profile also does the typing for them. Every form they fill out while signed in keeps their profile up to date, so the next form arrives already filled in, from passport details to their SkyMiles number and TSA PreCheck, plus the people they travel with. Travelers review everything before they submit, and nothing updates your CRM until they submit. If a client works with several advisors at your agency, they fill it in once and every advisor benefits. Required forms and traveler profiles are in closed beta. Want in? Email [email protected]. For your day-to-day. In-app notification center. Know the moment your clients act. A new notification center in Tern's top navigation gathers what's happening across your trips: a traveler choosing a room, an option or an add-on, a client submitting a form, a task assigned to you. Updates that used to live only in your inbox are now one click from the trip, task or contact they're about. Push notifications in the advisor app are coming soon. New automation triggers. Let the money move your workflows. New automation triggers fire on deposits, installments and final payments, both when they're due and when they're paid, and when your commission arrives. Send a reminder three days before a deposit is due, move a trip to "Paid in Full" the moment the final payment clears, or archive it once you've been paid. The busywork you used to do by hand now runs on its own. Forms that apply tags. The form a client fills out says a lot about them, and now it can start the right workflow too. Choose a tag for the person who submits a form, and one for the trip it creates or belongs to. When a response comes in, the tags are applied and any workflows tied to them kick off. Send honeymoon inquiries down one path and group sign-ups down another, without lifting a finger. Workflow fans, this one's for you. Also new. * Copy shared folders in one step, with everything inside them. No more copying templates one by one. * Add several library activities to a trip at once. Select what you need and add it together. * No more "Stay at" in front of every hotel you add to a trip. An advisor pointed this one out, and you'll never delete it by hand again. * Client email on payment authorizations, right alongside their card and billing details. * Archive contacts in bulk for a faster cleanup. For agency owners. Sales goals. Give your team something to chase. Set as many goals as you like, each with a time frame, a target, and a metric: sales or commission received. Set a target for the agency or for each advisor and Tern fills in the other, with last year's numbers alongside so you can aim for real growth. The Back Office does the math for you: progress, what's left, where you'll land at your current pace (for larger agencies), and your top five advisors. Every team is different, so you decide what advisors see: nothing at all, just their own progress, how they stack up against the agency, or everyone's totals. Pick what motivates your people. Supplier profiles and expected commission. Everything your agency knows about a supplier, finally in one place. Supplier profiles now work like a supplier CRM: helpful links, resources you can pin or set to hide after a date, supplier contacts and their roles, and admin-only comments your advisors never see. Preview any profile as an advisor to see exactly what they'll get. Expected commission stops being guesswork, too. Under Payout rules, set a default rate per category, like 10% of total cost before taxes and fees for hotels, then fine-tune it per supplier. Turn on one checkbox and Tern fills in the expected commission on your advisors' bookings, without overwriting amounts they've entered. Set it once, and every booking starts with the right number. * Copy the Net amount on Ready to pay, straight into your payroll software. * Mentee names on mentor split lines, so mentors know whose booking each payout came from. Thank you. To the advisors who joined Tern in New Orleans and stopped Tern in a hallway, filled out a sticky note, or raised a hand in a feedback forum: thank you. These features came from you, and now every advisor and agency owner on Tern gets to benefit. To its product, design and engineering team: thank you for sharing your craft and expertise with its community. I'm so proud to work alongside you, and I can't wait to see what Tern build next. You don't need a conference badge to shape what Tern build. If you have an idea for what Tern should build next, let Tern know in its feedback platform. I read every request. See you next year. Bring your ideas.

Travel Insured International partners with Tern to embed travel insurance, making it easier for advisors to offer coverage to meet travelers' needs. Oct 19, 2026, 09:30 ET GLASTONBURY, Conn., Oct. 19, 2026 /PRNewswire/ - Travel Insured International (TII), a leading provider of trip protection in the United States and part of Crum & Forster's (C&F) Accident & Health (A&H) Division, announces a partnership with Tern, the AI-powered operating system for travel advisors and agencies. Through this collaboration, TII's comprehensive travel insurance plans will be embedded directly within the Tern platform, enabling travel advisors and agencies to quote and sell travel insurance coverage within their client-facing itineraries. The integration creates a more seamless experience for the advisors and agencies, improves efficiency, and makes it easier to help protect travelers with travel coverage that meets their needs. With over 200 years of history, C&F brings financial strength, underwriting expertise, and flexibility that embedded partners need to help build insurance programs that align with their business and customer experience goals. Through TII, those capabilities are paired with deep travel expertise, strong service, and a practical understanding of how travel insurance protection fits naturally into the booking journey for advisors and travelers. "Travel advisors and agencies are at the heart of our business at Travel Insured International, and we're committed to making it easier for them to help protect their consumer clients. This partnership with Tern brings that commitment to life," said Barbra Taylor, President of TII. "As part of C&F, TII is advancing a broader travel insurance distribution strategy by integrating our protection into the platforms and workflows advisors already use every day." Tern is used by more than 16,000 travel advisors and agencies to help grow their businesses. Because client and trip details already live within Tern, advisors can generate a TII quote for travel protection in just a few clicks, and clients can opt in seamlessly. This integration eliminates the need for advisors to switch between platforms or re-enter information manually, simplifying the sales process. "Travel insurance should protect your clients and grow your revenue. It shouldn't eat up 10-20 minutes of re-typing trip details into a separate portal every time you want to offer coverage," said David Shull, CEO and Co-Founder of Tern. "We believe technology should support your business, not add friction to it. By incorporating TII's travel insurance plans directly into our platform, advisors can quote and offer coverage as a natural part of building each trip - helping protect travelers and creating a more efficient workflow without ever leaving Tern." The partnership comes at a time when the travel advisor channel continues to show strong momentum. According to the American Society of Travel Advisors (ASTA), U.S. travel agencies sold nearly $130 billion in travel in 2025, with 25% of travel now booked through an agency. Advisors and agencies on Tern manage $2 billion in trips a year. By bringing TII coverage into the tools these advisors and agencies already use every day, this partnership positions both companies to serve this growing channel more effectively. A webinar on the integration of TII's coverage within Tern will be held on Tuesday, November 3, 2026, at 4:00pm ET. For travel advisors and agencies interested in attending, visit the following link to register: https://tern.travel/events/tern-tii-launch-webinar About Travel Insured International Since 1994, Travel Insured International has proudly served as a trusted companion for global travelers, offering extensive insurance, robust travel protection and assistance services for consumers, travel advisors, agencies, and tour operators. Travel Insured International is part of Crum & Forster (C&F) Accident & Health Division. C&F (www.cfins.com) is a leading national property, casualty, and accident & health insurer, providing specialty insurance products through its admitted and surplus lines insurance companies. Founded in 1822, C&F holds some of the oldest U.S. insurance companies, and today conducts business through a network of independent agents, brokers and wholesalers. C&F companies had $6.2 billion in gross written premium in 2025, and the insurance companies of C&F are rated A+ (Superior) by AM Best (2026). Best's Credit Rating as of August 27, 2026; access for the latest rating and rating scale. The C&F logo, C&F, Crum & Forster, Travel Insured International and the logo are registered trademarks of United States Fire Insurance Company. About Tern Tern is the AI-powered operating system that more than 16,000 travel advisors use to run their business and manage $2 billion in trips a year. Learn more at tern.travel. Media Contact Amy Whilldin VP, Public Relations & Communications [email protected] SOURCE Crum & Forster