Touch Support

Touch Support

24/7 customer support and IT staffing

Overview

Touch Support provides staffing and technical resource solutions by embedding dedicated, actively managed professionals into a client’s team to handle 24/7 customer support, IT services, and financial operations. These specialists integrate with existing systems and culture to extend CX, IT, and Finance capabilities at a lower cost. They manage operations and projects so clients can focus on growth and core objectives. Their goal is to remove technical and staffing roadblocks and help organizations innovate and realize their potential.

About Touch Support

Simplify's Rating
Why Touch Support is rated
C+
Rated C on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Consulting

Enterprise Software

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

2003

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Simplify's Take

What believers are saying

  • Touch Support posted multiple 2026 openings, including customer service, finance, and junior IT roles.
  • Its February 2026 job post said it has over 400 employees worldwide.
  • The July 2026 website update shows active positioning around outsourced operations and technical support.

What critics are saying

  • Touch Support competes with Genpact, Datamatics, Sutherland, Hexaware, TaskUs, and Bobcares.
  • PitchBook lists Touch Support as acquired/merged; strategic control shifted after The Planet’s 2008 buyout.
  • Indeed reviews in 2025 flagged culture problems and an unreasonable client, damaging retention.

What makes Touch Support unique

  • Touch Support bundles CX, IT, and Finance outsourcing under one operating model.
  • Its 2026 site targets SaaS, hosting, healthcare, e-commerce, and financial services clients.
  • The company runs a fully remote, globally distributed workforce with multilingual hiring.

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Benefits

Remote Work Options

Professional Certification Support

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