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Overview
Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.
About Transcom
Industries
Data & Analytics
Consulting
Enterprise Software
AI & Machine Learning
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Stockholms kommun, Sweden
Founded
1995
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached EUR 185.1 million with a 9.5% EBITDA margin.
- Transcom launched Leading Voices at CCW Las Vegas on June 24, 2026.
- Greenville added 200 jobs in 2025, proving Transcom still wins new-site growth.
What critics are saying
- Transcom is closing Groningen in 2026, risking 150 Dutch jobs and union escalation.
- 2025 revenue fell to EUR 742.7 million while operating profit stayed negative.
- A weak social plan in the Netherlands damages employer brand and invites labor-action spillover.
What makes Transcom unique
- Transcom serves 300 clients across 29 countries with onshore, offshore, and nearshore delivery.
- Its Leading Voices platform embeds AI CX thought leadership into sales and recruiting.
- Transcom pairs customer operations with workforce management across 85 contact centers and home-based networks.
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Funding
Total Funding
$0
Below
Industry Average
Funded Over
1 Rounds
Benefits
Health Insurance
Life Insurance
Flexible Work Hours
Remote Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%Workers reject Swedish BPO Transcom's meagre proposal to exit Netherlands. Swedish-owned contact centre company Transcom is proposing to shut its last remaining site in the Netherlands, ending 26 years of operations in the city of Groningen and putting around 150 jobs at risk. UNI affiliate FNV has rejected the company's final offer on a social plan, saying it falls far short of what workers with ten, 15 and in some cases 25 years of service should receive. A decade ago, the company employed roughly 1,000 people across several sites in the city. By the time the closure was announced, the site was servicing a single remaining client. Transcom has described the decision as a strategic restructuring following a review of its regional operational footprint and says Dutch clients will in future be served from specialized international hubs elsewhere in its network. For FNV, that is precisely the problem. The union points out that Transcom is publicly promoting further growth through operations abroad and artificial intelligence at the very moment it is telling the workers who built the Groningen business that there is no money for a decent settlement. "These employees have contributed to Transcom's success for many years," said FNV union representative Izabela Muchowska. "A company that closes a site cannot send those workers away with a package that barely clears the statutory minimum." FNV is calling for a severance payment of 1.8 times the statutory transition payment, with a floor of €7,500. The union is also seeking larger budgets for training, retraining and legal advice, an improved pension arrangement for older workers, and release from work duties once redundancy has been decided. Transcom has instead held to a limited severance arrangement, a signing bonus and redeployment options within the group, including relocation to Spain. For the great majority of the Groningen workforce, FNV says, moving to another country is not a realistic option. Breakdown in negotiations with the company According to FNV, negotiations stalled on the grounds that Transcom's Dutch entity lacks the funds for a decent and fair social plan, even though the Swedish parent guarantees that entity and has the means available. "Transcom should do right by its Dutch employees, some of whom have worked for the company for the last 25 years, and offer a decent social plan," said Benjamin Parton, Head of ICTS at UNI Global Union. "The sector is going through a transition, pivoting to artificial intelligence and investing in offshore hubs, but there needs to be recognition of the workers navigating that change." FNV has called on Transcom to come back to the negotiating table with a proposal that does justice to the position of the Groningen workers. If the company does not, the union and its members will decide together on the next steps.
Introducing Leading Voices: your new platform for the conversations transforming CX. Leading Voices, leadership, people management, technology, leadership, Published on Wed Jun 24 2026 Updated on Wed Jun 24 2026 Caught between endless AI hype and fragmented data that won't cohere into concrete strategies? That's where most executives find themselves in today's information climate - and customer experience leaders are no exception. So, where do you turn for the clarity of vision and actionable insights that make or break successful brands in 2026 and beyond? Transcom is going straight to the source, delivering you real conversations with the proven leaders at the helm of winning organizations. Officially launched on June 24, 2026 at Customer Contact Week, Las Vegas, Transcom's Leading Voices platform gives you direct access to hard-won experience and first-hand lessons that elude regurgitated listicles and dated textbooks. Here's your guide to this new window on CX leadership poised to give you the edge. Your CX leadership advantage. Designed for executives navigating fast-changing markets, Leading Voices cuts through the noise by platforming seasoned experts who are rising to the challenge in real-time. Through video conversation series and more, you get direct access to their practical insights, most profound learning experiences, and valued peer perspectives. How exactly does this new platform offer business leaders an advantage in making more informed decisions around AI, customer engagement and business transformation - as well as networking and staying ahead of change? Fresh insights and practical content. Whether in candid video interviews or succinct writeups, you'll get a growing mix of executive interviews, expert perspectives, original research, client stories and analysis focused on the trends shaping customer experience, from AI adoption that actually works to broader business transformation tactics. Learning resources and interactive tools. Leading Voices is all about application. Transcom'll be creating comprehensive playbooks, self-assessments, guided learning resources and training experiences designed to help your team evaluate readiness, strengthen skills and build confidence in new areas of CX and beyond. Peer connection opportunities. Beyond content, the platform makes space for leaders to exchange ideas through executive briefings, roundtables, dinners and other curated conversations centered on shared challenges and lessons from across the industry. Live innovation and hands-on experiences. From solution showcases to live demonstrations and innovation sessions, Leading Voices will also give leaders the chance to explore emerging technologies, see new ideas in action and engage more directly with the future of CX. Transcom can't wait to take you along on the journey. In the meantime, the platform is already up and running with video conversations covering some of today's most topical themes. Watch: interview insight series. Leading Voices is launching with two video interview series already available for your viewing. More topics are coming, with every series tackling core questions around one of the industry's biggest challenges. How can leaders adopt AI without losing the human side of service? On that human note, how can more women be seen, supported, and advance into CX leadership? You'll find several seasons of expert perspectives on both in each of the following. AI, But Make It Human. Leading Voices: AI, But Make It Human is built for leaders trying to make sense of AI inside real operating environments - not in theory, and not in product demos, but in the day-to-day reality of customer operations. Across the series, Transcom leaders and industry experts unpack what AI is actually changing in CX, where the hype outpaces reality, and what organizations need to do to adopt it responsibly. Recent episodes have explored topics such as the rise of AI-specific roles inside the enterprise, from prompt library management to AI quality and oversight, and the growing need for human review as AI becomes embedded in customer service workflows. Other conversations look at a more cultural question: what happens to authenticity when AI starts shaping how Transcom write, communicate and work? The thread running through the series is consistent: AI can create efficiency and new opportunity, but it still requires human judgment, governance and a clear point of view on where people add the most value. Amplifying Women's Leadership. Leading Voices: Amplifying Women's Leadership focuses on the women shaping customer experience from the front lines. Through conversations with leaders from brands such as Fabletics, Travelzoo and JustFab, as well as voices from across Transcom, the series explores the realities of leadership, career growth and transformation in a fast-changing CX landscape. Recent episodes touch on everything from building confidence and advocating for your work to designing systems and teams that can scale through change. In her conversation, Transcom's CFO, Cecilia Bergendahl shared a practical message for women navigating their careers: hard work matters, but so does visibility, leaders need to raise their hand, share ideas and make their contributions seen. Another insight comes from Michelle Pickel, Vice President of Customer Experience and Trust at Subeta, who spoke about why women need to get involved in AI now, not later, so they can help shape the frameworks, guardrails and decisions that will define the next era of CX. These and other conversations go beyond inspiration to offer practical insight into leadership, resilience, and the role women can play in shaping the future of the industry. Hear what Cecilia had to say in her full episode here and discover more of Michelle's wisdom in its full conversation. These are just a few of the series Transcom is proud to provide to executives with their gaze fixed on the future and their ears wide open to tips that will take them there. Startup and scaleup leaders, keep your eyes peeled for a dedicated discussion series coming soon. In conclusion. The future of customer experience is moving fast, and the best way to stay ahead is to learn from those actively leading the charge. As Transcom continue to expand this platform, Transcom invite you to pull up a chair and join the conversations that matter most. Be the first to turn fresh insights into a competitive edge. Visit Transcom's Leading Voices hub today to explore its latest research, stream the latest executive interviews, and start building the CX strategy of tomorrow.
News: Transcom recognised as a Leader in QKS Group's 2025 SPARK Matrix(TM) for Contact Center Outsourcing Services. #contactcenterworld, @transcomnaa Stockholm, Sweden, Dec 15, 2025 - Transcom is proud to announce it has been named Global CX Leader in QKS Group's 2025 SPARK Matrix(TM) for the fourth consecutive year. The assessment spanning Contact Center Outsourcing Services (CCOS) worldwide places us globally in the Top 4 overall as well as the Top 3 for Service Excellence, cementing our position at the forefront of intelligence-driven CX services. The QKS Group SPARK Matrix(TM) is an industry framework that evaluates global CCOS providers based on their service capabilities and market differentiation. The 2025 evaluation highlights Transcom's continued excellence in delivering intelligence-driven CX services, positioning the company in the top-right quadrant, for its superior "Service Excellence" and "Customer Impact". This reaffirms our industry-leading consistency in delivering measurable customer value while developing AI-enhanced operations and future-ready solutions. "Securing a top Leader position in the SPARK Matrix for the fourth consecutive year demonstrates the depth of the transformation capabilities we deliver for our clients. The market demands deep, long-standing relationships built on continuous transformation, not simple scale. By fusing expertly integrated technology with the unmatched talent of our team, we operate as true advisors, integrators, and transformation partners for the world's leading enterprises," said Brian Johnson, President and CEO of Transcom. "This recognition confirms that the market demands intelligence, led by deep business analytics and insights, and Transcom is leading the charge." "Transcom is navigating the industry's shift from traditional, cost-centric outsourcing to intelligence-driven operations. By combining human expertise with AI-enabled orchestration and real-time analytics, the company is evolving its delivery model toward greater adaptability and precision," said Amandeep Singh Khanuja, Principal Analyst & Practice Director, QKS. "This approach reflects a broader transformation across the BPO landscape, where value is increasingly defined by the ability to merge automation with human judgment to drive consistent, high-impact customer outcomes." About Transcom WorldWide: Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors. Today's tip of the day - assisted transfers. Related editorial. More editorial from Transcom WorldWide. Published: Thursday, December 18, 2025
Transcom positioned as a leader in the SPARK Matrix(TM): Contact Center Outsourcing Services (CCOS), Q4 2025 by QKS Group. December 15, 2025 07:00 ET | Source: QKS Group * The QKS Group SPARK Matrix(TM) provides competitive analysis & ranking of the leading CCOS vendors. * Progress, with its comprehensive CCOS solution Transcom, has received strong ratings across service excellence and customer impact. QKS Group announced today that it has named Transcom as a leader in the SPARK Matrix(TM): Contact Center Outsourcing Services (CCOS), 2025. Amandeep Singh Khanuja, Principal Analyst and Practice Director at QKS Group, states, "Transcom is navigating the industry's shift from traditional, cost-centric outsourcing to intelligence-driven operations. By combining human expertise with AI-enabled orchestration and real-time analytics, the company is evolving its delivery model toward greater adaptability and precision. This approach reflects a broader transformation across the BPO landscape, where value is increasingly defined by the ability to merge automation with human judgment to drive consistent, high-impact customer outcomes." The QKS Group SPARK Matrix(TM) includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the Contact Center Outsourcing Services (CCOS) providers in the form of the SPARK Matrix(TM). The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions. "Securing a top Leader position in the SPARK Matrix for the fourth consecutive year demonstrates the depth of the transformation capabilities we deliver for our clients. The market demands deep, long-standing relationships built on continuous transformation, not simple scale. By fusing expertly integrated technology with the unmatched talent of our team, we operate as true advisors, integrators, and transformation partners for the world's leading enterprises," said Brian Johnson, President and CEO of Transcom. "This recognition confirms that the market demands intelligence, led by deep business analytics and insights, and Transcom is leading the charge." The report validates Transcom's strategic transformation, noting its ability to drive higher satisfaction and efficiency compared to competitors who rely solely on technology or scale. Specifically, the report recognized Transcom's strength in its proprietary technology suite, which includes AI-powered solutions such as IRIS, an integrated real-time interaction solution; the Autopilot framework; and the ADA platform, which applies AI to simulate complex customer interactions, accelerating training and improving service quality and retention. This combination of productized tools and pragmatic human-in-the-loop guardrails positions Transcom as a provider that can capture efficiency gains from AI at scale while maintaining the reliability enterprise buyers demand. The report also recognized Transcom's foundational strength in embedding cybersecurity and data privacy protocols to safeguard client and customer information across diverse delivery geographies. Additional Resources: About Transcom: Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on Govcloudnetwork for on-, off-, and nearshoring services. Transcom's over 30,000 employees work in 80+ contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. Govcloudnetwork help its clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com. Media Contact: Marzia Ongaretti Phone: +39 3356470291 Email: [email protected] About QKS Group QKS Group is a global analyst and advisory firm helping enterprises, technology vendors, and investors make trusted, data-driven decisions. Its portfolio spans the flagship SPARK Matrix(TM) evaluation framework, SPARK Plus(TM) analyst advisory platform, QKS Intelligence(TM) for market and competitive tracking, and QKS Community(TM) for CXO leaders and practitioners. All offerings are powered by a Human-Intelligence-driven framework and QKS's closed-loop research methodology - integrating expert-led insights, quantitative modeling, and continuous validation to deliver credible, outcome-focused intelligence. For more available research, please visit Research Media Contacts: Shraddha Roy PR & Media Relations QKS Group 5th Floor, Wing 2, Cluster C, EON Free Zone, Kharadi, Pune, India Email: [email protected] Source: https://qksgroup.com/newsroom/transcom-positioned-as-a-leader-in-the-spark-matrix-contact-center-outsourcing-services-ccos-q4-2025-by-qks-group-1598 Connect with Govcloudnetwork on LinkedIn- https://www.linkedin.com/company/qksgroup/
Everest recognizes Transcom as a Leader and Star Performer in Customer Experience Management (CXM) Services PEAK Matrix(R) Assessment 2025 - EMEA. Wed, Nov 12, 2025 09:00 CET Report this content Great momentum for Transcom, a global Customer Experience (CX) services provider, with a new milestone that highlights its innovation-driven approach and strong market position. Transcom has been proudly named a Leader and Star Performer in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix(R) Assessment 2025 for the EMEA region, an ambitious recognized benchmark that evaluates service providers based on their market impact and delivery potential. Transcom's achievement is a direct result of several key strategic initiatives and expanded capabilities: * Global footprint: bolstering its offshore delivery model with the establishment of new centers in strategic locations, including India, Egypt, and Tunisia. * Strategic AI partnerships: the long-standing collaboration with Google has significantly expanded Transcom's AI capabilities and offerings, ensuring cutting-edge solutions for clients. * Enhanced service quality: accent neutralization has improved the quality of customer interactions by effectively eliminating accent barriers. "Transcom has strengthened its position as a Leader and a Star Performer in Everest Group's Customer Experience Management (CXM) PEAK Matrix(R) Assessment 2025 - EMEA, driven by its strong presence across Continental Europe and expansion into the UK&I and supported by strong service delivery capabilities across the region," said David Rickard, Partner, Everest Group. "Its balanced shoring model and multilingual capabilities, coupled with strategic partnerships and continued investments in AI-powered solutions such as sentiment analytics and Agent Development Accelerator (ADA), reflect its ability to enable digital-first, human-centric CX for the clients within the region." In today's market, innovation only matters if it improves human interaction," said Marieke Smidt, CEO, Transcom EMEA. "At Transcom, we design AI-powered solutions around a people-first philosophy - augmenting empathy, creativity and judgement, not replacing them. Everest Group's recognition affirms this approach and our commitment to delivering measurable value for our clients." You can get more details about the report here About Transcom Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom's over 30,000 employees work in 80+ contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com. Licensed extracts taken from Everest Group's PEAK Matrix(R) Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix(R) reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix(R) reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix(R) Reports. About Everest Group Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix(R) assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix(R) to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
Transcom is Hiring for 44 Jobs on Simplify!
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About Transcom
Industries
Data & Analytics
Consulting
Enterprise Software
AI & Machine Learning
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Stockholms kommun, Sweden
Founded
1995
Transcom is Hiring for 44 Jobs on Simplify!
Find jobs on Simplify and start your career today