UJET has launched Google Cloud CCaaS by UJET, a managed service offering bringing Google Cloud's AI-powered contact centre solutions to small and medium businesses through AVANT's Technology Solutions Distributor channel. The partnership enables trusted advisors to offer Google Cloud's enterprise-grade agentic AI and customer experience tools without requiring large enterprise agreements or cloud spending commitments. The offering includes Google Cloud CCaaS, Gemini Enterprise for CX, Agent Studio for building agentic agents, and AI-powered agent assistance tools. White-glove customer success and technical support are included to ensure successful implementation for SMB and midmarket buyers. The service is available immediately through AVANT's network of trusted advisors. Partners can also offer standalone solutions like virtual agents and conversational analytics, providing flexibility for incremental adoption.

UJET, an AI-powered contact center company, has launched Agentic Experience Orchestration (AXO), a framework designed to automate workflows and reduce system complexity for customer service agents. The platform addresses the industry challenge where agents typically juggle 4-10 applications during customer interactions, with up to 30% of productivity lost to manual data entry. AXO introduces a persistent AI layer that integrates enterprise-wide data and systems, automating low-value tasks whilst escalating complex interactions to human agents. The system uses AI virtual agents, computer-using agents and workflow automation to eliminate the need for agents to manually navigate multiple back-office systems. Backed by Sapphire Ventures, UJET will onboard select customers in April 2026, with general availability expected in the second half of 2026. The company has raised $295 million to date.

UJET, a leader in AI-powered contact center innovation, today announced the acquisition of Spiral, a conversational analytics and AI company specializing in ...