Overview

UJET provides a cloud-based customer service platform that combines contact center tooling with workforce management (CCaaS and WFM) and is powered by artificial intelligence. Its system helps organizations run their customer support by offering AI-powered self-service options, guidance for agents, and automated processes. It works as a cloud-native platform that can connect with other business tools like CRMs and IVRs, and it is sold on a subscription per agent per month basis. Compared with competitors, UJET emphasizes an integrated, AI-assisted experience for both customers and agents in a single platform, with a broad set of integrations and a straightforward per-seat pricing model. The company's goal is to help organizations of any size deliver better customer experiences by streamlining and improving how they handle interactions and workforce operations.