U

USAA

Sells insurance and banking to military families

Overview

USAA sells insurance, banking and investment products to U.S. military members, veterans and their families, and membership is limited to that community and eligible relatives. It began when Army officers who struggled to get car coverage agreed to insure each other, and auto and home insurance remain its core business. Members can also open checking and savings accounts, carry credit cards, take out auto loans and mortgages, and buy life insurance, annuities and retirement accounts. The company earns money from insurance premiums, loan interest, card fees and investment management. USAA was founded in 1922 and is based in San Antonio, Texas.

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About USAA

Simplify's Rating
Why USAA is rated
C+
Rated B on Competitive Edge
Rated C on Growth Potential
Rated C on Differentiation

Industries

Financial Services

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, TX

Founded

1922

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What believers are saying

  • Capital keeps building: net worth rose $6.3 billion to $38.6 billion in 2025, reported May 2026.
  • Pay extends beyond salary: USAA matches 401(k) savings up to 8% and funds tuition-free study for staff and dependents.
  • Members got a record payout: USAA returned $3.8 billion for 2025, its April 2026 annual report showed.

What critics are saying

  • Bank staff inherit a long cleanup: an OCC order still in force folds in unfixed 2019 and 2022 compliance orders.
  • Claims handling draws lawsuits: USAA agreed to a $647,000 settlement over alleged Michigan total-loss underpayments, reported August 2026.
  • Disasters squeeze results: USAA's April 2026 report showed nearly $1.7 billion paid in 2025 California wildfire claims.

What makes USAA unique

  • Customers own the insurer: USAA runs as a reciprocal exchange, so surplus returns to members, unlike shareholder-owned GEICO.
  • USAA steps in when military pay stops: nearly $450 million in relief reached 127,000 members through November 2025.
  • Its mission reaches veteran careers: Honor Through Action, launched November 2025, commits $500 million over five years.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Parental Leave
  • Adoption Assistance
  • Paid Vacation
  • Paid Holidays
  • Wellness Program
  • Professional Development Budget

Company News

The Mirror Democrat and Savanna Times-Journal
Nov 3rd, 2026
U.S.VETS to Honor Kirk Saduski and USAA at 13th Annual SALUTE Gala.

U.S.VETS to Honor Kirk Saduski and USAA at 13th Annual SALUTE Gala. * 3 hrs ago U.S.VETS will recognize Saduski's impact through veteran-focused storytelling & USAA's investments in veteran housing and financial stability at its Nov. 5 gala Kirk Saduski has spent his career making sure America never forgets the courage and sacrifice of those who served. Mycarrollcountynews is proud to honor him with an award that carries Judge Pregerson's name." - Darryl J. Vincent, president and CEO of U.S.VETS LOS ANGELES, CA, UNITED STATES, November 3, 2026 /EINPresswire.com/ - U.S.VETS, the nation's leading nonprofit working to prevent and end veteran homelessness, will honor Kirk Saduski, longtime producer and executive at Playtone, with the Judge Harry Pregerson Public Service Award at the 13th annual SALUTE Gala on Thursday, Nov. 5, 2026, at the Beverly Wilshire, A Four Seasons Hotel, in Beverly Hills. The award, named for the late federal judge and founder of U.S.VETS, recognizes Saduski's leadership, generosity and longstanding commitment to the veteran community and the power of storytelling to inspire meaningful action on behalf of those who have served. USAA will receive the Community Impact Award for its outstanding support of U.S.VETS and its dedication to the military community. With Honor Through Action(TM), a national movement founded by USAA and backed by a five-year, $500 million commitment, USAA is working with leaders across business, government and the nonprofit sector to drive meaningful, measurable change across three interconnected areas: financial security, meaningful careers and overall well-being. The partnership with U.S.VETS demonstrates that commitment through efforts to prevent veteran homelessness and help veterans thrive after military service. Kirk Saduski has been a producer and executive at Playtone, the production company founded by Tom Hanks and Gary Goetzman, since 1998. He served as executive-in-charge of the landmark HBO miniseries Band of Brothers and as co-producer of The Pacific. He produced the HBO documentary He Has Seen War, which follows World War II veterans as they return home and rebuild their lives, and co-executive produced CNN's acclaimed decades series. A historian by training, Saduski has taught at UCLA since 2010 and serves as a narrative advisor to The National WWII Museum. "So many of the stories Playtone has told over the years have focused on the countless ways our American military have answered the call when our country, indeed the world, was in need. Judge Pregerson understood that every veteran has earned and deserves a home and a future." Saduski said. "It's our duty to ensure they have both. I'm honored to receive an award that carries his name, and to stand with U.S.VETS in continuing his work." "Kirk Saduski has spent his career making sure America never forgets the courage and sacrifice of those who served," said Darryl J. Vincent, president and CEO of U.S.VETS. "That is exactly the legacy Judge Pregerson built U.S.VETS on, and we are proud to honor Kirk with the award that bears his name." Vincent added: "USAA has been a true partner in our mission both as a funder and collaborator in building what comes next. From financing veteran housing on the West LA VA campus to launching our first financial resiliency initiative, USAA is helping us move from responding to homelessness to preventing it before it starts." USAA serves as the low-income housing tax credit lender for U.S.VETS' supportive housing in West Los Angeles and has invested $89.9 million in affordable veteran housing at the West Los Angeles and Prescott, Arizona, VA campuses, where U.S.VETS is co-developer and supportive services provider. Earlier this year, USAA and U.S.VETS announced a five-year financial resiliency program that pairs housing with onsite financial counseling, credit repair, benefits screening and job training, with the goal of reaching 50,000 veterans and their families over five years. Together, these investments and services are designed to address financial challenges before they become a crisis. "Honoring service means helping veterans build stability long after they leave the military," said Brett Seybold, chief financial officer of USAA. "With Honor Through Action, we are working alongside organizations like U.S.VETS to help veterans navigate pivotal moments and build lasting independence. That is how we move beyond gratitude and turn our commitment to the military community into action." Since its founding in 1993, U.S.VETS has grown to more than 50 residential sites and service centers nationwide, housing close to 3,500 veterans each night and serving more than 20,000 veterans and their families annually through housing, homelessness prevention and supportive services. Through initiatives such as its Veterans Connection Hubs, U.S.VETS continues to expand access to resources that help veterans achieve stability and independence. The SALUTE Gala is U.S.VETS' signature annual fundraising event, spotlighting extraordinary leaders committed to ending veteran homelessness and raising vital resources for U.S.VETS' mission. Each year, the gala helps underwrite the expansion of supportive housing, enhanced clinical services and new programming that addresses gaps in veteran support systems. In addition to honoring Saduski and USAA, the 2026 U.S.VETS SALUTE Gala will feature: Camo Carpet cocktail reception and 360 photo booth Short documentary featuring Robert Mitchell, a U.S. Army veteran and this year's Make Camo Your Cause champion Live program, three-course seated dinner, entertainment and donor recognition Fund-a-need appeal to underwrite supportive housing and prevention programs HONORUSVETS Camo Pop-Up Shop for Make Camo Your Cause gear "This gala celebrates people and partners who turn their commitment into homes and stable futures for veterans," said David L. Kirman, U.S. Army veteran and U.S.VETS board chair. "Honorees like Kirk Saduski and USAA show the enormous impact we can make together for those who served and their families." This year's event sponsors include: 4-Star Platinum Sponsors FOX Corporation and U.S. Bank 3-Star Gold Sponsors City National Bank, Living Spaces and R4 Capital Silver Star Sponsors Mercury Air Group and RSM Bronze Star Sponsors Beyond the Porch, The Home Depot Foundation, Los Angeles Chargers and O'Melveny & Myers Copper Star Sponsors Boeing, Century, Change for Balance, CORT, CoreBrokers, HUB, SoCalGas, UTA and Walton Construction And many more. About U.S.VETS U.S.VETS is the nation's largest nonprofit with boots on the ground combating America's veteran homelessness crisis head-on. The organization delivers intervention and prevention services - including housing, mental health, career and supportive services - helping more than 20,000 veterans and their families each year achieve stability and self-sufficiency. With residential and service sites nationwide, U.S.VETS is on a mission to prevent and end veteran homelessness so no veteran sleeps on the streets they once defended. Rachel Talen Change for Balance Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Mycarrollcountynews do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. Media gallery

USAA
Oct 28th, 2026
USAA earns No. 1 ranking in JD Power individual Annuity Study for the third consecutive year.

USAA earns No. 1 ranking in JD Power individual Annuity Study for the third consecutive year. Recognition highlights the trusted advice, exceptional service and seamless experiences that help members plan for retirement with confidence SAN ANTONIO - USAA Life Insurance Company today announced it ranked No. 1 in the JD Power 2026 U.S. Individual Annuity Study, marking the third consecutive year the company has earned the top ranking. USAA received an overall customer satisfaction score of 740 compared with an industry average of 653 and ranked #1 across each of the eight study dimensions. The study evaluates customer experiences across eight dimensions, including trust, value for price, ease of doing business and digital channels. The results offer insight into how annuity providers perform across the experiences that matter most to customers as they evaluate their options and plan for retirement. "Earning this recognition for the third consecutive year reflects our commitment to earning members' trust with the advice, service and genuine care they expect and deserve from USAA," said Rob Arena, President of USAA Life Insurance Company. "We're proud to be recognized for the exceptional experiences we deliver as we help members navigate important decisions with clarity and confidence." Helping Members Plan for Retirement with Confidence Annuities can be a valuable tool for helping members retire with confidence. However, retirement planning is not one-size-fits-all. Determining whether an annuity is right for an individual depends on their current financial situation, goals and vision for the future. USAA Life Insurance Company helps members navigate important decisions through trusted advice that makes it easier to understand their options and choose the solution that best aligns with their goals. "Planning for retirement isn't just about building savings. It's about creating a reliable source of income that can support your lifestyle in the years to come," said Mary Stork, SVP and General Manager, Annuity Products at USAA Life Insurance Company. "Annuities can play an important role in that strategy, and we're focused on helping members understand their options and find solutions that align with their retirement goals." USAA's retirement solutions are available directly from USAA as well as through other financial institutions, and while USAA is known for serving the military community and their families, USAA Life Insurance Company products are available to everyone. To learn more about USAA annuity options and considerations for retirement planning, visit usaa.com/annuity. About USAA Founded in 1922 by 25 soldiers, USAA is among the leading providers of insurance, banking and retirement solutions and serves more than 14.5 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in seven U.S. cities and four overseas locations and employs more than 36,000 people worldwide. Each year, USAA supports national and local nonprofits serving military families and communities. With Honor Through Action, USAA advances policy, advocacy and philanthropy to support financial security, build meaningful careers and promote overall well-being across the military community. For more information about USAA, follow USAA on Facebook or X (@usaa), or visit usaa.com. About JD Power JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data-including millions of consumer interactions and authoritative automotive datasets-combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements. As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com. About the Study The U.S. Individual Annuity Study measures the experiences of customers of the largest individual annuity companies in the United States across eight core dimensions (in order of importance): trust; value for price; ability to get service; ease of doing business; people; product offerings; digital channels; and problem resolution. The 2026 study is based on responses from 5,378 individual annuity customers and was fielded between July 2025 and July 2026. Life insurance and annuities provided by USAA Life Insurance Company, San Antonio, TX and in New York by USAA Life Insurance Company of New York, Highland Falls, NY. All insurance products are subject to state availability, issue limitations and contractual terms and conditions. Each company has sole financial responsibility for its own products.

GlassBytes
Oct 26th, 2026
Washington fines USAA, Allstate $230,000 as New claims rules take effect.

Washington fines USAA, Allstate $230,000 as New claims rules take effect. New insurance claims rules in Washington state require insurers to explain disputed repair costs and respond more quickly to auto glass repair shops. The changes took effect October 18, less than three weeks after Insurance Commissioner Patty Kuderer announced $230,000 in fines against USAA and Allstate for insurance violations. USAA Casualty Insurance Co. was fined $140,000 for unfair or deceptive practices involving auto claims. Allstate Vehicle and Property Insurance Co. was fined $90,000 for claims-handling violations and for failing to comply with the state's premium change transparency rule. "We take our role as a consumer protection agency seriously," Kuderer says. "These orders, and the actions we've taken against insurers for failing to meet their obligations to policyholders when processing their claims, are a testament to that work." What the New Rules Mean for Auto Glass Shops Neither case involved auto glass-specific violations. Allstate's violations concerned homeowners insurance claims, while USAA's involved auto claims, primarily collision accidents, according to the Washington Office of the Insurance Commissioner. Under the updated rules, insurers have five business days to notify customers and their repair shops in writing of what they'll cover when they receive supplemental damage estimates or final invoices. If they reject additional damage, they must explain why. For auto glass shops, that could mean getting a clearer answer when additional damage is discovered during a windshield replacement or when an insurer questions a calibration charge. When Insurers Dispute Repair Costs Insurers must explain why they pay less than a repair facility's estimate. The updated rules require them to identify costs they won't cover and to explain the policy provisions that support their decisions. Customers can request a written explanation of how the insurer determined labor costs, material costs and repair procedures. That could help explain differences between an insurer's estimate and the shop's charges. Insurers must also consider additional damage discovered during repairs. Their estimates must be prepared by someone qualified to evaluate the work, and insurers are responsible for the accuracy of their repair documentation. More Options for Shops and Customers Insurers can't require shops to use only an online application to submit claims information. Shops must have the option of submitting documents by email, regular mail, fax or in person. Customers who disagree with an estimate based on photographs or a virtual inspection can request an in-person inspection. Insurers must generally complete it within five business days unless another time is agreed upon. The insurance commissioner's office says the changes should also help repair shops by improving communication and increasing transparency in how insurers determine repair costs. Auto glass professionals who believe an insurer isn't following Washington's claims handling standards can file a complaint with the Office of the Insurance Commissioner. The rules don't require insurers to approve every repair or pay every amount a shop requests. But they do establish deadlines for responding to additional repair costs and require clearer explanations when insurers disagree with repair estimates.

MarketScreener
Oct 15th, 2026
LegalZoom.com, Inc. and USAA join forces to deliver legal solutions for america?s service members and their families.

LegalZoom.com, Inc. and USAA join forces to deliver legal solutions for america?s service members and their families. Published on 10/15/2026 at 12:37 pm EDT S&P Capital IQ LegalZoom.com, Inc. announced a new alliance with USAA designed to provide valuable legal resources and savings to its 14 million active service members, veterans, and military families. The collaboration brings together two organizations with a shared commitment to serving those who serve the nation. USAA has been the trusted financial home of the military community for over a century, and LegalZoom has helped millions of Americans access affordable, reliable legal solutions with step-by-step tools and attorney guidance for their business and personal legal needs. USAA members receive up to 35% off on select LegalZoom products, helping military members and their families take an important step toward protecting their loved ones and securing their financial future. Estate plans in particular are a critical component of financial preparedness for military families who often face unique circumstances related to deployments and relocation. This offer helps USAA members create essential personal and business documents such as wills, living trusts, and powers of attorney, as well as business formations, at a significant cost savings. (C) S&P Capital IQ - 2026

The Gazette
Oct 10th, 2026
USAA adds to in-person services at Colorado Springs financial center.

USAA adds to in-person services at Colorado Springs financial center. Published October 10, 2026 2:56pm | Updated October 12, 2026 12:07pm A banking and insurance service built for veterans and their families is expanding its customer service footprint in Colorado Springs. USAA has four financial centers and one is in Colorado Springs. Rather than serving as a banking-only institution, the financial center at 1855 Telstar Drive on the city's far north side is helping roll out what the company calls One USAA. In-person help with insurance will now be available along with banking services. The company said the change will make it easier for new members - like those at the nearby Air Force Academy - to join as they're starting their military careers. Colorado Springs is the first USAA location near a service academy to get the enhanced service, the company said in a recent news release. "I know from my brother when he showed up on day one, you're getting ready to go to basic training and you're starting to get paid and you need bank accounts, you need insurance to insure your goods that will be in your dorm room," said Patrick Barry, assistant vice president of the company's financial centers. "Things you're probably not thinking about as an 18-year-old or a 17-year-old." The One USAA strategy came about after the company consistently heard members say they'd prefer to discuss certain topics - like insurance - in person rather than over the phone, Barry said. Colorado Springs is home to an estimated 90,000 veterans. Fort Carson, the Air Force Academy, Peterson and Schriever Space Force Bases and Cheyenne Mountain Space Force Station account for a military population of about 111,000 active service members, according to the Colorado Springs Chamber & EDC. USAA, which also offers investment services through a partnership with Charles Schwab & Co., according to its website, operates three other financial centers: Annapolis, Md., near the Naval Academy; Highland Falls, N.Y., near the Military Academy at West Point; and at its corporate headquarters in San Antonio. USAA has 14.3 million members, according to its 2025 annual report.

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