USAA

USAA

Tailored insurance, banking, retirement for military

Overview

USAA is a financial services group that serves the military community. It provides insurance (auto, home, life, health), banking (checking and savings, credit cards, loans, mortgages), and retirement services (investments and planning). Its products work by combining member-specific offerings with a membership model that restricts access to active-duty service members, veterans, and eligible family members, allowing tailored solutions and resources. USAA differentiates itself from competitors through its exclusive membership focused on military families, leadership with military backgrounds, and a strong emphasis on financial wellness and community support, including no monthly banking fees in many accounts. The company’s goal is to help members manage money and risks reliably, plan for deployment, buy homes, save for retirement, and build resilient communities by providing practical financial services and guidance.

About USAA

Simplify's Rating
Why USAA is rated
B
Rated A on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Financial Services

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

San Antonio, Texas

Founded

1922

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Simplify's Take

What believers are saying

  • Honor Through Action allocates $500 million over five years.
  • New marketing and CIO hires target digital trust and member experience.
  • Military-specific relief products deepen loyalty during shutdowns and deployment stress.

What critics are saying

  • 2022 FinCEN and OCC penalties exposed serious Bank Secrecy Act failures.
  • 2020 OCC action cited compliance, consumer protection, and information-security weaknesses.
  • Narrow eligibility constrains growth and increases reliance on military-community retention.

What makes USAA unique

  • Exclusively serves military members, veterans, and eligible family members.
  • Combines insurance, banking, and retirement under one membership model.
  • Leadership and workforce include substantial veteran and military-spouse representation.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Adoption Assistance

Paid Vacation

Paid Holidays

Wellness Program

Professional Development Budget

Company News

American Music Awards
May 19th, 2026
Darius Rucker to Receive the Veterans Voice Award at 52nd AMAs.

Darius Rucker to Receive the Veterans Voice Award at 52nd AMAs. Darius Rucker to Receive the Veterans Voice Award Presented by USAA's Honor Through Action at 52nd American Music Awards Award Recognizes Rucker's Longtime Commitment to Those Who Served Queen Latifah Hosts The Star-Studded Annual Special, Which Airs Live from the MGM Grand Garden Arena in Las Vegas - Memorial Day, Monday, May 25, 2026, at 8:00 PM ET / 5:00 PM PT on CBS and Paramount+ TICKETS AVAILABLE NOW ON AXS Los Angeles - May 19, 2026 - Today, CBS and Dick Clark Productions (DCP), the world's largest owner and producer of televised live event entertainment programming, announced that Diamond-certified superstar Darius Rucker will receive the Veterans Voice Award Presented by USAA's Honor Through Action, at the 52nd American Music Awards (AMAs). The award recognizes artists who use their platforms to make meaningful, lasting change in the lives of those who served. Throughout his career, Rucker has consistently championed those who serve through his long-time support of military organizations and through his music. Hosted by Queen Latifah, the AMAs will air live coast-to-coast on Monday, May 25, at 8:00 PM ET / 5:00 PM PT on CBS and Paramount+* Broadcast during Military Appreciation Month, the star-studded evening will feature special in-show moments celebrating veterans, led by Official Military Appreciation Partner USAA, a leading provider of insurance, banking and retirement solutions for military members, veterans and their families. Rucker, who will also perform during the broadcast alongside his Hootie & the Blowfish bandmates, will be recognized on-stage for his longstanding personal commitment to organizations like Military Warriors Support Foundation, with which he helped provide 20+ mortgage-free homes to veterans. Throughout his career, Rucker has also performed on multiple overseas USO tours and at events in support of veterans such as the DoD Warrior Games. Last year's Veteran's Voice Award was presented to Zac Brown. The broadcast will also offer viewers a look at USAA's Poppy Wall of Honor(R)- returning for its seventh year to the National Mall in Washington, D.C. Stretching more than 130 feet, the exhibition's 600,000+ hand-placed poppies represent every American life lost in the line of duty since World War I, each a quiet act of remembrance for the fallen. Additionally, Gold Star families will be in attendance at the AMAs, and U.S. service members and veterans will be seated in USAA's Military Appreciation Section. "Behind every name we honor on Memorial Day is a family, a story and a sacrifice that should never be forgotten," said Chris Curtin, USAA Chief Marketing Officer. "Darius Rucker has long stood beside the military community, not just in words but through action, and this recognition reflects the same spirit of remembrance, service and support that defines our mission." "The American Music Awards is proud to celebrate both the heroes who have served our nation and the artists who champion their cause - working together with USAA to help veterans build strong careers, secure their financial futures, and care for their well-being," said Mike Chuthakeio, Chief Commercial Officer, Dick Clark Productions. "Lending his voice year after year to honor service men and women, Darius embodies the spirit of service and we are honored to spotlight his remarkable commitment in partnership with USAA." This special recognition is part of USAA's Honor Through Action initiative - a five-year, $500 million commitment to the military community, focused on meaningful careers, financial security, and well-being for veterans and their families. More than a campaign, it is a call to action: to stand alongside the military community, transform gratitude into progress, and turn purpose into lasting impact. This Memorial Day, the American Music Awards is proud to spotlight its nation's heroes and help amplify the vital work being done in support of the veteran community, honoring the enduring spirit of service in partnership with leading Military and Veterans Service Organizations - Blue Star Families, Bob Woodruff Foundation, Congressional Medal of Honor Society, Easy Day Foundation, Fisher House Foundation, Gary Sinise Foundation, Invictus Games Foundation, Iraq and Afghanistan Veterans of America, Semper Fi & America's Fund, Team Rubicon, and the USO. To learn more, visit TheAMAs.com/Salute. The star-studded special will kick off summer with host Queen Latifah live from MGM Grand Garden Arena in Las Vegas, the largest venue in the show's history, on Memorial Day, Monday, May 25. The show will air live coast to coast on CBS Television Network and Paramount+* at 8:00 PM ET / 5:00 PM PT, and feature performances from Lifetime Achievement Award recipient Billy Idol, International Artist Award of Excellence recipient KAROL G, Hootie & the Blowfish, KATSEYE, Keith Urban, Maluma, New Kids on the Block, Riley Green, SOMBR, Teddy Swims, Teyana Taylor, The Pussycat Dolls + Busta Rhymes, and Twenty One Pilots, with more to be announced soon. Tickets for the star-studded must-see show are now available on AXS. As one of music's most anticipated nights of the year, the 52nd American Music Awards returns to CBS and Paramount+* to honor the most influential artists and songs of today alongside unforgettable performances and special moments in a multi-genre, cross-generational celebration of music. Nominations for the 52nd American Music Awards were announced last month. Taylor Swift leads with eight nominations, followed by Morgan Wallen, Olivia Dean, Sabrina Carpenter, and SOMBR with seven each. Fan voting has concluded for all awards other than Social Song of the Year and Tour of the Year, which will remain open through the first 30 minutes of the AMAs broadcast. Fans can vote for these two awards via VoteAMAs.com and the @AMAs Instagram profile. Additional details, including more presenters for the 52nd AMAs will be announced in the coming week. Tickets for the star-studded must-see show are now available on AXS. About the American Music Awards: * Celebrating the year's most iconic music, the American Music Awards is the world's largest fan-voted award show, honoring today's most influential artists and their passionate fanbases. * Created by legendary producer and visionary Dick Clark and first awarded in 1974, the American Music Awards is known for delivering half a century worth of iconic performances and enduring moments that have defined and shaped pop culture, as well as a history of introducing audiences to breakthrough artists. * One of 2025's most-watched television specials according to Nielsen, last year's top-rated 51st American Music Awards reached over 10 million unique viewers across its CBS and Paramount+ premiere on Memorial Day, Monday, May 26, and encores on MTV, CMT, and BET. The CBS broadcast marked the show's largest audience since 2019 with a +38% increase over its last live airing in 2022 on ABC. * Airing for the first time on Memorial Day, the 2025 AMAs kicked off summer with host Jennifer Lopez, who returned to host a decade after her AMAs hosting debut in 2015. She opened the 51st American Music Awards in spectacular fashion, delivering a non-stop, breathtaking medley of 23 of the year's biggest hits. Performances included ICON Award recipient Janet Jackson; Alex Warren, Becky G and Manuel Turizo, Benson Boone, Blake Shelton, Gloria Estefan, Gwen Stefani, Lainey Wilson, Reneé Rapp, and Lifetime Achievement Award recipient Rod Stewart. * The American Music Awards is produced by Dick Clark Productions.

Yahoo Finance
Feb 27th, 2026
USAA appoints Chris Curtin as CMO to strengthen value-driven marketing for military community

USAA has appointed Chris Curtin as Chief Marketing Officer, effective 2 March 2026. Curtin brings over 20 years of experience in marketing, digital engagement and brand strategy from leading organisations. Most recently, Curtin served as Chief Marketing Officer at Sam's Club, where he advanced membership value and drove e-commerce growth. He previously held senior roles at Bank of America, Visa, Hewlett-Packard and The Walt Disney Company, focusing on digital strategy, loyalty programmes and trust-driven communications. USAA President and CEO Juan C. Andrade said the appointment reflects the company's focus on service excellence and delivering value to its military community members. Curtin will lead efforts to strengthen USAA's marketing communications and expand its value-driven approach to serving the 14 million military members, veterans and their families.

Business Wire
Feb 3rd, 2026
USAA appoints Dan Griffiths as CIO to enhance digital security and member experience

USAA has appointed Dan Griffiths as Chief Information Officer, effective 5 February 2026. Griffiths brings decades of financial services technology experience, most recently serving as Group Chief Information Officer for Santander US and Santander Bank globally. He previously held senior technology roles at TD Bank, Barclays Capital, Lehman Brothers and JPMorgan Chase. At Santander, he led technology and operations for North America. USAA President and CEO Juan C. Andrade said the appointment reflects the company's focus on service excellence and delivering value through secure, reliable technology. Griffiths will focus on modernising platforms, enhancing cybersecurity and creating intuitive digital experiences for USAA's 14 million military members, veterans and their families.

The AI Journal Ltd
Jan 27th, 2026
USAA Appoints Retired Army General Bryan P. Fenton, Former Commander of U.S. Special Operations Command, to Board of Directors

USAA appoints retired Army General Bryan P. Fenton, former Commander of U.S. Special Operations Command, to Board of Directors. SAN ANTONIO - (BUSINESS WIRE) - USAA today announced that retired Army General Bryan P. Fenton, a career Special Forces officer and former Commander of U.S. Special Operations Command (USSOCOM), has joined its Board of Directors. Fenton's decades of leadership in complex global operations and strategic defense roles will help guide USAA's mission to serve the military community with excellence. As the 13th Commander of USSOCOM, Fenton oversaw U.S. Special Operations forces across the Army, Navy, Air Force and Marine Corps totaling 70,000 personnel. Prior to serving in this post, he commanded Joint Special Operations Command (JSOC) and served as Senior Military Assistant to two U.S. Secretaries of Defense. His distinguished career includes leadership roles spanning the globe, along with multiple deployments in Bosnia, Afghanistan, Iraq, Africa and the Philippines. "General Fenton brings unparalleled leadership experience and a lifetime of service to our nation," said retired Vice Admiral Jim Zortman, U.S. Navy, Chairman of the USAA Board of Directors. "His strategic insight and deep connection to the military community will help ensure USAA continues to innovate and develop strategies that deliver exceptional value and support to those who serve." Fenton holds a bachelor's degree in business administration from the University of Notre Dame and a master's degree from the U.S. Army Command and General Staff College. He was a U.S. Army Fellow at Georgetown University and completed negotiation and leadership programs at Harvard's business and law schools and the University of North Carolina. "It's a privilege to join USAA's Board and support an organization that has stood shoulder-to-shoulder with military families for more than a century," Fenton said. "USAA's mission is deeply personal to me, and I'm committed to helping shape forward-looking strategies that honor the sacrifices of our service members while meeting the evolving needs of their families today and for generations to come." Today, more than half of USAA's Board of Directors have honorably served its nation and nearly 25% of its employees are veterans or military spouses - and the company continues to expand military hiring. Embedding lived military experience into the Association helps ensure USAA's advocacy initiatives, products and services - such as government shutdown relief and $3.7 billion in member financial rewards - provide value to the military community and their families. About USAA Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and retirement solutions and serves 14 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 38,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow The AI Journal Ltd. on Facebook, Instagram or X (@USAA), or visit usaa.com.

Business Wire
Jan 27th, 2026
Retired Army General Bryan P. Fenton, former US Special Operations Command leader, joins USAA board

USAA has appointed retired Army General Bryan P. Fenton to its Board of Directors. Fenton previously served as the 13th Commander of U.S. Special Operations Command, overseeing 70,000 personnel across all military branches, and led Joint Special Operations Command before that role. During his career, Fenton held multiple leadership positions and deployed to Bosnia, Afghanistan, Iraq, Africa and the Philippines. He also served as Senior Military Assistant to two U.S. Secretaries of Defense. Fenton holds a business administration degree from the University of Notre Dame and a master's from the U.S. Army Command and General Staff College. More than half of USAA's board members have served in the military, and nearly 25% of its employees are veterans or military spouses. The company serves 14 million military members, veterans and their families.

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