Ultra Mobile

Ultra Mobile

Delivers high-speed rural internet via 5G/4G

Overview

Ultra Mobile provides high-speed internet service in rural and underserved areas using 5G and 4G LTE networks. It delivers fast access through tri-band mesh Wi-Fi devices and offers no-contract plans with transparent pricing. Revenue comes from selling internet plans and necessary devices, plus customer support from US-based teams. The product works by leveraging cellular networks to provide home internet via mesh Wi-Fi, designed to perform well in varied weather and rural environments. The company differentiates itself by targeting underserved markets, maintaining flexible, no-commitment plans, and prioritizing customer satisfaction and accessible equipment. The goal is to close the rural connectivity gap with reliable, affordable internet and straightforward service terms.

About Ultra Mobile

Simplify's Rating
Why Ultra Mobile is rated
C+
Rated C on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Hardware

Consumer Goods

Company Size

201-500

Company Stage

M&A

Total Funding

N/A

Headquarters

Santa Ana, California

Founded

2011

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Simplify's Take

What believers are saying

  • T-Mobile launched Go Roam World Passes on May 20, 2026, widening monetizable travel add-ons.
  • Ultra Mobile kept its international value edge with $5 and $10 roaming passes.
  • 2025 plan upgrades added more data and broader destinations, supporting prepaid ARPU growth.

What critics are saying

  • BBB logged 70 complaints in three years, signaling persistent billing and support friction.
  • Trustpilot reviews mention billing discrepancies and difficult customer service, threatening churn by 2026.
  • T-Mobile owns Ultra Mobile since May 1, 2024; integration makes brand autonomy disappear.

What makes Ultra Mobile unique

  • Ultra Mobile sells international-first prepaid plans on T-Mobile's network, not generic discount wireless.
  • Its 2025 Supercharged Plans expanded calling to 90+ destinations and Mexico-Canada roaming.
  • Go Roam World Passes cover 200+ destinations, preserving its travel-friendly international niche.

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Benefits

Health Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Unlimited Paid Time Off

Paid Vacation

Parental Leave

Bonuses

Company Paid Holidays

Company News

Wirefly
May 21st, 2026
Ultra Mobile's new travel passes aim to cut the hassle of roaming abroad.

Ultra Mobile's new travel passes aim to cut the hassle of roaming abroad. Ultra Mobile is adding new international roaming passes for customers who want an easier way to use their phones while traveling abroad. The new Go Roam World Passes work in more than 200 destinations and are meant to give travelers a simple prepaid option for data, calls, and texts without swapping SIM cards. As unveiled by T-Mobile, Ultra Mobile now offers a $5 Go Roam World 5-Day Pass with 1GB of high-speed data, 100 talk minutes, 100 SMS, and unlimited incoming SMS. There's also a $10 Go Roam World 15-Day Pass with 5GB of high-speed data, 300 talk minutes, 300 SMS, and unlimited incoming SMS. The company says the new passes can be added to any Ultra Mobile plan, and customers can stack them for longer trips. Ultra Mobile is also keeping its existing Go Roam Mexico Data Pass, which includes 5GB of high-speed data in Mexico for 30 days for $5 and is included with all Unlimited plans. The new travel passes are available now through Ultra Mobile's website, app, and participating retail stores.

Business Wire
May 20th, 2026
Ultra Mobile launches Go Roam World Passes with 5GB data for $10 across 200+ destinations

Ultra Mobile has launched Go Roam World Passes, offering flexible international roaming add-ons for customers travelling abroad. The prepaid wireless carrier, owned by T-Mobile, introduced two pass options covering over 200 destinations worldwide. The 5-Day Pass costs $5 and includes 1GB of high-speed data, 100 talk minutes and 100 SMS. The 15-Day Pass costs $10 with 5GB of data, 300 talk minutes and 300 SMS. Both passes include unlimited incoming SMS and can be stacked for longer trips. The launch coincides with Ultra Mobile being named "Top Pick for International Calling" by BestPhonePlans.net. The company continues offering its existing Go Roam Mexico Data Pass, which provides 5GB for 30 days at $5. Passes are available through Ultra Mobile's website, app and retail locations.

T-Mobile
May 20th, 2026
Ultra Mobile goes global with new Go Roam World Passes.

Ultra Mobile goes global with new Go Roam World Passes. May 20, 2026 America's international wireless leader adds affordable roaming passes in 200+ destinations, making it easier than ever to stay connected abroad BELLEVUE, Wash. - May 20, 2026 - As international travel accelerates ahead of major global sporting events across North America, Ultra Mobile (NASDAQ: TMUS) is making it easier for customers to stay connected at home and overseas. The international wireless leader just introduced Go Roam World Passes - flexible roaming add-ons designed for travelers who want reliable service around the globe without the stress of surprise charges or swapping SIMs. The launch comes as Ultra Mobile was recently recognized by BestPhonePlans.net as the "Top Pick for International Calling", reinforcing Ultra's position as the wireless brand built for people who live internationally connected lives. "Ultra Mobile customers shouldn't have to think twice before calling home or traveling abroad," said Sharif Ailey, SVP of Indirect Sales at Ultra Mobile. "Now we're extending that experience beyond international calling and texting to international roaming - with simple, affordable passes that help customers stay connected in more than 200 destinations worldwide." Introducing Go Roam World Passes Ultra Mobile's new Go Roam World Passes give customers flexible options for staying connected while traveling internationally - whether for vacation, work or visiting loved ones overseas. With the 15-Day Pass offering 5GB of high-speed data for $10, customers can roam globally for as low as $2 per GB. New roaming passes include: * Go Roam World 5-Day Pass - $5 * 1GB high-speed data * 100 talk minutes * 100 SMS * Unlimited incoming SMS * Coverage in 200+ destinations * Go Roam World 15-Day Pass - $10 * 5GB high-speed data * 300 talk minutes * 300 SMS * Unlimited incoming SMS * Coverage in 200+ destinations Ultra Mobile will also continue offering its existing Go Roam Mexico Data Pass, which includes 5GB of high-speed data in Mexico for 30 days. The pass is available as an add-on with any plan for $5 and is included on all Unlimited plans. The new Go Roam World Passes are available exclusively to Ultra Mobile customers and can be added to any Ultra Mobile plan. Customers can even stack passes for longer trips abroad. International by Design Ultra Mobile has long focused on delivering more international value, flexibility and convenience for customers with global connections. From unlimited international calling to 90+ destinations, global texting to 200+ destinations and roaming benefits in Mexico and Canada included on select plans, Ultra Mobile makes it easy to stay connected across borders. With flexible prepaid plans, no annual service contracts and options like eSIM activation and Wi-Fi Calling, Ultra Mobile gives customers more ways to stay connected at home and abroad - backed by T-Mobile's industry-leading network. The new Go Roam World Passes extend that experience even further with affordable roaming coverage in more than 200 destinations worldwide. Recognized for International Value BestPhonePlans.net recently named Ultra Mobile its Top Pick for International Calling, highlighting the brand's strong international feature set and exceptional value for customers with friends, family and connections around the world. The recognition reinforces Ultra Mobile's mission to deliver flexible, affordable ways for customers to stay connected globally. Availability Go Roam World Passes are available now through Ultra Mobile's website, app and participating retail locations. Taxes & fees extra. Capable device required. Availability, speed & coverage varies. Ultra Go Roam World Passes must be activated within 360 days of purchase; unused talk, text, and data will expire at end of pass duration; not refundable. International features, including Go Roam Mexico Data Pass, are included on select plans; not for extended international use; primary usage must occur in U.S. See ultramobile.com for lists of countries and additional terms. About T-Mobile As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile's unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile. For more information, visit https://www.t-mobile.com.

The Hollywood Reporter
Mar 15th, 2023
Ryan Reynolds’ Mint Mobile Sold to T-Mobile in Billion Dollar Deal – The Hollywood Reporter

In addition to Mint, T-Mobile is also acquiring Ultra Mobile, which is geared toward providing international calling options to customers, as well as Plum, a wireless wholesaler.

Allconnect
Dec 2nd, 2022
5G home internet expansion | Allconnect.com

T-Mobile, Verizon, Starry and Ultra — launched 5G home internet plans and continue to expand their reach to new homes every day.

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