Overview

Umbrella BPO runs outsourced customer support and business operations for companies that need an external team to handle day-to-day work. Its services cover customer inquiries, back-office tasks and specialized operations, with dedicated teams sized to the customer's workload. Clients buy support through rolling contracts and choose onshore, nearshore or offshore delivery, with phone, email, text and chat among the available channels. The service includes workforce management, quality checks and training, combining the people who handle customer interactions with the systems used to manage their work. Founded in 2019, the privately held company is headquartered in Santa Monica, California.