Solidroad and customer intelligence platform Unwrap partner to turn insight into action. The new partnership pairs Solidroad's training for human and AI support agents with Unwrap's quality assurance capabilities SAN FRANCISCO, Sept. 15, 2026 /PRNewswire/ - Solidroad, the AI platform that trains and improves human and AI customer support agents, today announced a partnership with Unwrap, an AI-powered customer intelligence platform. The partnership addresses a common gap for support teams: customer conversations reveal where the experience needs to improve, but manual QA only covers a small sample of interactions, and those findings rarely make it into agent training. Unwrap analyzes customer feedback, surfacing recurring themes and actionable insights to the right stakeholders. Its SupportIQ product examines conversations to identify what is driving customer issues, the resolution paths agents are taking, and which paths drive the best resolution outcomes and customer satisfaction. Solidroad takes these comprehensive findings and builds customized agent training around them. "Working with Unwrap has been a great partnership for us because our capabilities are really complementary," said Mark Hughes, co-founder and CEO of Solidroad. "We see how a simulated conversation went. They see whether the problem behind it is showing up for a thousand other customers. Putting those together means a team can spot an issue and start training agents on it right away. By combining our capabilities we're creating something really meaningful for the industry." That ability to turn a specific finding into targeted training is where Solidroad comes in. Solidroad generates realistic training scenarios across personas, support channels, difficulty levels, and languages. Simulations are scored against custom, self improving rubrics informed by each company's guidelines, standard operating procedures, and knowledge base, with feedback delivered to agents immediately. The company works with global brands including Ryanair, ŌURA, and Crypto.com across fintech, travel, ecommerce, and consumer technology, and has scored millions of customer conversations to date. "It's our mission to fill the world with products people love. Inevitably, when people need help, we want to make sure they have an exceptional support experience too." said Ryan Millner, co-founder and CEO of Unwrap. "Unwrap identifies opportunities to provide that exceptional support experience, and Solidroad turns those insights into actionable training that help agents perform better. Together, we give support teams an unparalleled ability to provide the most delightful, efficient support experiences to their users."

Unwrap, the AI-powered customer intelligence platform, today announced its $12 million Series A to help companies better understand their customers. T