Family Ties Air, Plumbing & Drain has partnered with UpSmith to implement AI-powered technology across its operations. The Riverside, California-based home services company will deploy UpSmith's platform as its company-wide operating system, connecting call centre staff, technicians, managers, and executives through real-time data. The system integrates with Family Ties' existing field-service management platform, adding AI capabilities without replacing current systems. Features include AI-assisted call handling, automated follow-up on estimates, cancellation recovery, and executive dashboards tracking performance metrics. "Technology is the new normal. You either adapt with it, or you're out of business," said Jeremy Prevost, owner of Family Ties. The partnership aims to enhance customer service whilst providing employees with better tools and information to improve performance across the residential HVAC, plumbing, and drainage service provider's operations throughout Southern California.

UpSmith, an a16z-backed technology company, announced the launch of JennyAI, a groundbreaking generative AI and performance marketing product designed to redefine how tradespeople create and convert opportunities in the $500 billion U.S. home services market.