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About
Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The goal of Vail Systems is to enhance customer care for businesses in various industries, making interactions smoother and more efficient.
Company Stage
N/A
Employees
51-200
Industries
Enterprise Software, Cybersecurity
Total Funding
N/A
Headquarters
Deerfield, Illinois
Founded
1991
Simplify's Take
What believers are saying
- Growing demand for cloud-based IVR solutions supports Vail's remote work and digital transformation.
- AI-driven customer service solutions enhance Vail's conversational IVR offerings, boosting customer engagement.
- Recent PCI DSS and HIPAA certifications align with rising data security and compliance importance.
What critics are saying
- Competitors' adoption of AI-driven solutions may reduce demand for Vail's traditional IVR services.
- Open-source telephony platforms could increase competition and pressure Vail's pricing strategies.
- Unified communications platforms challenge Vail's focus on voice-centric solutions, impacting market share.
What makes Vail Systems unique
- Vail Systems offers a unique combination of enterprise-grade security and platform reliability.
- The company provides a wide range of services, including advanced network routing and call control.
- Vail's FreeClimb API allows integration with various enterprise applications, enhancing flexibility.
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6 month growth
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Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.
Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.
Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.
Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.
Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!
Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.
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