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About
Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The goal of Vail Systems is to enhance customer care for businesses in various industries, making interactions smoother and more efficient.
Company Stage
N/A
Employees
51-200
Industries
Consumer Software, Enterprise Software, Cybersecurity
Total Funding
N/A
Headquarters
N/A
Founded
1991
Simplify's Take
What believers are saying
- Certification as a Level 1 Service Provider under PCI DSS and HIPAA compliance enhances Vail Systems' credibility and trustworthiness.
- The company's diverse service offerings, including advanced network routing, caller authentication, and customer experience analytics, provide ample opportunities for innovation and career growth.
- Working with high-profile clients in financial services, retail, and other sectors offers valuable industry exposure and networking opportunities.
What critics are saying
- The highly competitive telephony software market requires continuous innovation to maintain a leading position.
- Dependence on large Fortune 500 clients could pose a risk if any major client decides to switch providers.
What makes Vail Systems unique
- Vail Systems offers a unique combination of enterprise-grade security, platform reliability, and a wide range of telephony services, setting it apart from competitors.
- Their FreeClimb API allows for flexible integration, giving clients the option to build custom solutions or leverage Vail's professional services.
- Vail Systems' long-standing reputation and experience in serving Fortune 500 companies across multiple industries provide a significant competitive edge.
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Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.
Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.
Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.
Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.
Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!
Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.
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