Valiantys-Glean partnership bets that cross-platform knowledge graphs and behavioral KPIs are what move Enterprise AI past pilots. June 3, 2026 Most enterprise AI pilots stall, and the diagnosis from Nathan Chantrenne, Chief AI Officer at Valiantys, is that the field measures the wrong things and fragments its tooling. The dominant success metric - "employees save four hours a week" - tells you nothing, because nobody knows what those hours become; they might just mean more coffee. The partnership being pitched is Valiantys, an Atlassian-centric consultancy, joining with Glean, an enterprise AI platform valued at $7.2 billion on roughly $300 million ARR as of May 2026. Maturity varies widely, and the brakes are predictable. In Europe, governance and security are the primary obstacle; in North America, less so. Tech-savvy firms have the opposite problem: they over-experiment. Companies test 15 different technologies and let every team pick its own, which collapses at scale because there's no unified strategy for compliance, security, or cost. Each platform ships its own AI tooling and data layer, and none reaches well into another vendor's stack - so technical silos mirror organizational ones, and the cross-functional teams meant to bridge them get treated as a burden rather than an authority. Glean's role is the connective tissue. Its permissions-aware Knowledge Graph[1] is a semantic layer that links data across applications - so the system knows a Salesforce opportunity ties to a ServiceNow case and a Jira ticket. Valiantys, which began moving beyond pure Atlassian work about 18 months ago (anchored by the July 2024 Contegix acquisition for North American expansion), is taking this to market first in its native strengths: software development lifecycle modernization and enterprise service management, with an eventual ~50 use cases in view. The KPIs Chantrenne cares about are behavioral, not cosmetic. For development, the headline is idea-to-production time, dropping from weeks or months to two weeks or, in extreme cases, two days. For service management, the entry metric is ticket deflection[2] - 50 to 70% of a typical 1,000-monthly-ticket desk is repeatable level-one work that can be automated. The harder, more revealing layer is agent productivity on level-two tickets and how many knowledge base articles agents contribute - both signals of whether the work itself is actually changing. The recurring lesson is that change management, not technology, is the binding constraint. "You can have the best possible technical solution out there. If you're unable to bring the people with you... people will do everything that they can for the project to fail." The prescription for firms that have spent heavily without returns: define real business KPIs, centralize governance, bring people along, and narrow from 15 technologies to two or three - then go nearly all-in and run with it. Links. Enterprise AI is still stuck at experimentation - Valiantys and Glean think they know why - Enterprise AI stalls because firms track meaningless productivity metrics and scatter across too many tools; the Valiantys-Glean bet is that a cross-platform knowledge graph plus behavioral KPIs and centralized governance is what moves pilots into production. Change management, not tech, is the real bottleneck. * Knowledge Graph - a data structure representing entities (people, documents, tickets, accounts) and the relationships between them, allowing software to traverse connections rather than treat each record in isolation. "Permissions-aware" means it respects each user's existing access rights when surfacing linked data. | * Ticket deflection - resolving a support request automatically (via self-service, bots, or automation) so it never reaches a human agent.

Valiantys appoints Israel Forst as CEO to accelerate enterprise IT transformation. Forst brings proven leadership as Valiantys sharpens its focus on enterprise execution and long-term transformation programs BOSTON, Feb. 10, 2026 (GLOBE NEWSWIRE) - Valiantys, a global IT and digital transformation consulting leader, today announced the appointment of Israel Forst as Chief Executive Officer. Forst officially assumes the role following his success as Executive Vice President and General Manager of North America. Under Forst's leadership, Valiantys is sharpening its enterprise consulting capabilities to help organizations modernize critical work systems, improve execution discipline and close the gap between strategy and results. The company focuses on improving enterprise productivity, operational agility and decision-making at scale, areas where many organizations struggle as complexity increases. His appointment reinforces Valiantys' commitment to long-term enterprise transformation programs that deliver measurable impact. "The future of work will not be defined by platforms alone, it will be defined by how effectively teams collaborate, decide and deliver," said Forst. "At Valiantys, our job is to bring the clarity and structure needed to turn our clients' tech potential into real business outcomes. As CEO, my focus will be on scaling that impact, making Valiantys the partner enterprises trust to modernize their work." Before Valiantys, Forst served as SVP and General Manager of Professional Services at Salesforce, where he oversaw strategy, execution and performance for the company's services business. Under his leadership, North American Professional Services grew more than fourfold to over $1 billion in revenue, while accelerating enterprise adoption and measurable customer value from the Salesforce platform. In 2025, Valiantys strengthened its operating foundation, investing in leadership, delivery and capabilities designed to support enterprise-scale transformation. Today, the company enters its next phase focused on enterprise execution long-term client success grounded in measurable and sustained business outcomes. As Atlassian's largest global solutions partner, Valiantys will continue to help organizations maximize the value of their investment in Atlassian. Alongside this, the company is accelerating its AI capabilities, embedding Atlassian's AI innovations and Valiantys' expertise into repeatable solutions that help enterprises move faster, work smarter and realize value at scale. About Valiantys Valiantys transforms how organizations work by delivering expert solutions that increase enterprise and team agility. Valiantys unlocks the full value of Atlassian's System of Work, helping customers revolutionize product development, streamline enterprise service management (ESM), and accelerate cloud transformation. Federal and highly regulated organizations trust Valiantys to help them maximize the potential of Atlassian solutions and reach their goals. More information about Valiantys is available at www.valiantys.com.