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Verint

CX automation software and services platform

Overview

Verint provides software and services for customer experience (CX) automation via an open platform with AI-powered applications, bots, analytics, large language models, and automated workflows that analyze business intelligence from customer interactions. The platform is delivered as a Software-as-a-Service (SaaS) and integrates with a client’s existing apps, telephony, and data lakes to support call centers and other customer-service operations. It processes data from customer interactions, uses AI and analytics to extract insights, and runs automated workflows and bots to handle routine CX tasks, with deployment options that fit the client’s environment. The goal is to help organizations improve customer experiences and contact-center performance by turning interactions into actionable insights and automated, efficient processes, leveraging a broad, interoperable platform and enterprise integrations to stand out.

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About Verint

Simplify's Rating
Why Verint is rated
B-
Rated B on Competitive Edge
Rated B on Growth Potential
Rated C on Differentiation

Industries

Data & AnalyticsEnterprise SoftwareAI & Machine Learning

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Town of Huntington, New York

Founded

1994

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What believers are saying

  • June 23, 2026 Engage launched Desktop, Workforce, and Quality Intelligence for immediate upsell motion.
  • March 10, 2026 Calabrio customers gained Verint bots without migration, accelerating cross-sell.
  • 1GLOBAL’s May 21, 2026 rollout expands Verint compliance analytics into mobile communications globally.

What critics are saying

  • March 2026 layoffs of hundreds signal aggressive cost-cutting during Calabrio integration.
  • NICE CXone and Genesys Cloud CX keep compressing Verint’s enterprise differentiation in 2026.
  • September 30, 2026 Delaware lawsuit challenges the sale process, distracting management and investors.

What makes Verint unique

  • 2026 merger with Calabrio combines WEM depth and Verint AI automation under one brand.
  • Verint Agent Factory orchestrates human and AI agents across CX workflows, launched June 2026.
  • Over 80 Fortune 100 customers anchor Verint’s enterprise credibility and switching costs.

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Funding

Total Funding

$217M

Above

Industry Average

Funded Over

4 Rounds

Buyout funding comparison data is currently unavailable. We're working to provide this information soon!
Buyout Funding Comparison Coming Soon

Benefits

  • Remote Work Options
  • Professional Development Budget

Stock Price

Growth & Insights and Company News

6 month growth

3%

1 year growth

3%

2 year growth

3%
TMCnet
Nov 2nd, 2026
Verint Recognized in the Highest Leader Position in Everest Group Workforce Management PEAK Matrix(R) Assessment

Verint Recognized in the Highest Leader Position in Everest Group Workforce Management PEAK Matrix(R) Assessment TMCnet News [November 02, 2026] | / | Verint Recognized in the Highest Leader Position in Everest Group Workforce Management PEAK Matrix(R) Assessment Verint(R) today announced its recognition as the highest-designated Leader in Everest Group's Workforce Management Product in Contact Centers PEAK Matrix(R) Assessment 2026. The assessment evaluated Verint Workforce Management based on market impact, vision and capability. "Verint brings together deep workforce management expertise, enterprise scale and a growing focus on AI-driven workforce optimization," said Sharang Sharma, vice president at Everest Group. "Its ACD-agnostic platform supports complex contact center and back-office operations, while the combination with Calabrio further strengthens its market presence, broadens its customer reach and brings together complementary WFM capabilities." Sharma continued, "Beyond scale, Verint is investing in the next evolution of workforce management through innovations such as Workforce Intelligence and Agent Factory, with a focus on more adaptive workforce planning, real-time operational decision-making and orchestration across human and AI agents. This combination of established WFM capabilities, expanded market reach and a forward-looking approach to workforce intelligence has contributed to erint's positioning as a Leader in Everest Group's Workforce Management Products in Contact Centers PEAK Matrix(R) Assessment 2026." Dave Singer, global vice president, go-to-market strategy at Verint, added, "Workforce management is moving from static planning to real-time workforce intelligence. By applying AI to workforce operations, organizations can anticipate change, make faster intraday decisions and deliver measurable CX and operational outcomes." Learn more about Verint Workforce Management and Verint's position in the Workforce Management Product in Contact Centers PEAK Matrix(R) Assessment 2026. Disclaimer Licensed extracts taken from Everest Group's PEAK Matrix(R) Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix(R) reports do not necessarily provide the full context of its research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix(R) reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about its methodology, please visit Everest Group PEAK Matrix(R) Reports. About Verint Verint(R) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world's most iconic brands use the Verint CX Automation Platform and its team of AI-powered bots to deliver tangible AI Business Outcomes, Now(TM) across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with its differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com. VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein. View source version on businesswire.com: https://www.businesswire.com/news/home/20261103080381/en/ [ Back To TMCnet.com's Homepage] |

MarTech Cube
Sep 30th, 2026
Verint leads across four 2026 ISG Buyers Guide evaluations for CX technology.

Verint leads across four 2026 ISG Buyers Guide evaluations for CX technology. Search. Recognition Spans Technology Categories Central to Customer Engagement, Workforce Performance and Analytics Verint(R) today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact Centers, Customer Interaction Analytics and Workforce Engagement Management. The company was also designated an Exemplary provider in all four evaluations, reflecting consistent performance across categories organizations rely on to reduce friction, improve decisions and deliver measurable CX outcomes. In addition, Verint received Leader recognition in Overall, Product Experience and Customer Experience across the assessed categories. Together, the evaluations reflect the breadth of Verint's CX Automation capabilities across its portfolio. The results reinforce Verint's position as organizations look for AI-powered solutions that connect customer-facing work with measurable business outcomes. "Customer experience leaders have to balance rising customer expectations with operational realities," said Keith Dawson, director of research, customer experience, ISG. "Organizations evaluating technology providers increasingly look for strength across self-service, contact center operations, analytics and workforce engagement. Verint's results demonstrate consistent performance across those areas." Dave Rhodes, chief executive officer at Verint, added, "Organizations are looking for ways to improve customer engagement while operating more efficiently. They need technologies like ours that connect customer engagement with the work happening across the enterprise, helping teams move faster and achieve measurable business results."

National Vanguard
Jul 24th, 2026
Surveillance as a service: the global impact of Israeli "defense" Technologies.

Surveillance as a service: the global impact of Israeli "defense" Technologies. IT IS THROUGH collective awareness and action that Nationalvanguard can all build and contribute to privacy-preserving technologies that aim to protect people everywhere from the prevalence of surveillance and suppression of dissent and self-determination. It is equally important to hold companies accountable and recognize the source and enablers of surveillance tech, especially now as Nationalvanguard see these technologies being aggressively utilized in the ongoing genocide in Gaza. This post delves into the impact of Israeli surveillance technologies in Palestine, illustrating how localized instances of its use can have extensive repercussions that pave the way for the widespread acceptance and global adoption of such practices. The examples below demonstrate the alarming sophistication of surveillance capitalism and its increasingly global footprint. They also explore how Israeli spyware and surveillance companies navigate global scrutiny by rebranding and establishing offices worldwide, all while a network of venture capital firms facilitate their operations and help them avoid much-needed accountability. * Elbit Systems is a leading military tech exporter in Israel, specializing in various advanced surveillance technologies, terrifyingly deployed in space, air, sea and ground operations that have killed thousands. Its surveillance systems, drones, and other high-tech tools, which are used to enforce Israel's violent occupations and Jewish supremacism, are in high demand worldwide. * This pervasive surveillance technology doesn't end in Palestine, but it often starts with it. * Since at least 2014, Elbit Systems has been deploying these tools at the US Southern Border as well as in the UAE and UK. Some of these deals occur via a subsidiary of Elbit Systems of America called Kollsman Inc, which is involved in a controversial death of an employee during a work trip to Saudi Arabia. * These relationships are further strengthened through VC investments. The UAE invested at least $100 million in Israeli VC firms, which is not surprising, considering it is a longtime customer of its spyware tools. An Israeli-owned company, for example, is behind Abu Dhabi's mass surveillance system, in a contract worth $600m. Dubai also operates a back-channel for Arab countries who wish to deploy Israeli surveillance technologies through a local entity called Black Wall Global, which is led by Israeli intelligence veterans. * In similarly structured deals, Israeli companies like IntuView have contracts with Saudi Arabia for efforts that include scanning Saudi citizens' data. Its advisory board consists of a former head of Mossad and a former director of the CIA. * The technology is becoming increasingly advanced and appealing to numerous governments. Israel, with the assistance of US companies, is deploying robots equipped with numerous sensors and cameras to surveil buildings and open spaces. * AI-based systems like "The Gospel" largely consist of drone footage taken surreptitiously of homes and businesses, intercepted computer and phone communications, surveillance data, and information drawn from monitoring the movements and behavior patterns of individuals and large groups -all to create bombing targets. * In a similar setup, through a program called "Lavender", Israel is using AI to determine and follow and strike assassination targets with little human oversight through information collected via mass surveillance of Gaza residents. The report highlights how many of these attacks result in the mass killing of civilians and entire families, often in their own homes. * Spyware has always been a highly lucrative and increasingly prominent business in Israel. Instrusive malware/spyware/hacking that is illegal in most countries is allowed, and openly sold, in and by Israel. Citizen Lab has spent years uncovering sophisticated spyware from Israeli companies like NSO, which contracts with governments with a long history of imprisoning, murdering and silencing dissidents and surveilling completely legal organizations, including Saudi Arabia, Bahrain, and the UAE. These governments normalize relations with Israel largely to facilitate access to such technologies, which they then deploy to oppress their own citizens. (Note that these, according to the Jewish-controlled US media and government, are the "good" Arab states - the ones that "play ball" with the Washington/Tel-Aviv axis.) * Israel-based Voyager Labs actively marketed and sold surveillance tools which have been used to profile and intimidate journalists and activists, including by Colombian military intelligence. They recently moved their headquarters to the US to continue building such tools with a team of "world-class AI researchers." * US-Israeli company Verint, whose products include surveillance cameras and analysis software to monitor and analyze large voice and video data sets, had sold their technology to numerous governments. That recent "friend request" from an innocent-sounding account may actually be one of the hundreds of thousands of fake accounts they create to collect intelligence on you. * These companies don't operate alone. When facing scrutiny or exposure, they spin off new entities, often with the backing of venture capital firms that are equally complicit. Verint, for example, spun off a separate company called Cognyte to continue its lucrative deals, which even a maverick Israeli activist lawyer says was "aiding and abetting crimes against humanity." A New York-based hedge fund, Edenbrook Capital, is among its largest shareholders. * Another and more recent example is Dream Security from the former CEO of Pegasus Software. Their latest round was raised in a deal that was co-led with Los Angeles-based VC firm Group 11. This demonstrates a troubling cycle of evasion. Like mafia shell companies endlessly morphing and buying each other's shares and properties until investigators give up, just keeping track of one Jewish company's tornado-speed spinoffs and purchases is a full-time job. This practice, along with their state-level allies, also makes these IDF- and Mossad-murder-enablers almost impossible to sue effectively. * Corsight, an Israeli company, has been exposed as using facial recognition and Google Photos to conduct mass surveillance of Palestinians without their knowledge or consent. For all we know - its operations are largely secret - it is used on dissident Americans and Europeans, too. To date, Google has declined to answer questions on this, despite (supposedly) prohibiting their tech from being used for "immediate harm." Apart from being an egregious privacy violation, the technology also misidentifies people, putting their lives at risk. Canadian-Israeli VC firm, AWZ ventures, is among its lead investors. Their tools are also deployed by the US Department of Homeland Security for facial recognition purposes. * AnyVision, an Israeli company with an international presence, is behind "advanced tactical surveillance" software used to monitor the movements of Palestinians (and likely many, many other non-Jewish peoples). Its CEO is a former operating partner at SoftBank's investment arm, which co-led a large fundraising round for the company alongside Eldridge, a nominally American holding company headquartered in Connecticut. A few months after the extent of their surveillance systems were exposed in US schools, they rebranded to Oosto and resumed operations. * One of the most prominent examples of these collaborations remains Palantir, which also continues to win major contracts with the UK government and various US agencies, most recently the US army on an AI-powered targeting system, and who will once again supply its surveillance products to Israel in a new "strategic partnership." As shown above, these technologies, initially used to enforce violent occupation, Jewish supremacism, and genocide have found a lucrative global market, stretching far beyond the confines of Palestine. The export of military systems by Israel reveals a harrowing journey of surveillance technologies from local deployments in Palestine to worldwide distribution, with a disturbing and alarming trend of normalization and acceptance of the literal murders as well as virtual imprisonment of its victims that are committed in the process of their creation and testing. The complicity of venture capital in the proliferation of such technologies highlights the intricate web of interests that prioritize power and profit for Jews. Many tech workers read this site, and may want to think twice before doing any work which enables the Jewish machine of worldwide oppression of non-Jews. Many of you also have investment portfolios, and Nationalvanguard highly recommend that you align your investments with your values.

Business Wire
Jun 23rd, 2026
Verint launches three agentic AI capabilities for contact center management

Verint has unveiled three AI-powered capabilities for contact center management at Engage 2026: Workforce Intelligence, Desktop Intelligence and Quality Intelligence. The solutions, built on Verint Agent Factory, aim to manage and improve work across human and AI agents by connecting agent behaviour with business outcomes. Desktop Intelligence captures and analyses all desktop activity across systems and workflows, transforming screen recordings into structured data. It identifies processes, recommends efficient paths and reveals best practices. Quality Intelligence combines interaction data with system activity to detect discrepancies between what agents promise and deliver. Workforce Intelligence introduces real-time controls for staffing adjustments, measuring performance against business outcomes rather than schedule adherence. The enhancements serve Verint's customer base, which includes over 80 Fortune 100 companies.

Business Wire
Jun 23rd, 2026
Verint launches Agent Factory to orchestrate human and AI agent workforces

Verint has launched Agent Factory, an AI orchestration environment for building and managing hybrid workforces of human and AI agents. Announced at Engage 2026, the platform addresses enterprises' challenge of moving from isolated AI experiments to coordinated production workflows. Agent Factory offers prebuilt agents for common customer experience use cases alongside tools for creating custom agentic AI agents. Key features include centralised prompt management, access to multiple AI models with bring-your-own-model support, and integrated data connectivity with governance controls. The platform enables organisations to start with focused use cases and expand over time. Expected outcomes include faster customer satisfaction improvement, reduced operational costs, stronger compliance, and deployment of agentic AI solutions within weeks. Verint serves over 80 Fortune 100 companies with its customer experience automation solutions.

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