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Overview
VoiceOps offers an AI-powered platform to analyze customer conversations for sales and support teams, focusing on B2C sectors such as education and financial services. It transcribes and analyzes 100% of calls, replacing manual call grading with automated, data-driven insights. Implementation takes about two weeks. Unlike the industry standard of random sampling for quality assurance, VoiceOps covers all conversations and delivers actionable intelligence to sales, marketing, product, and compliance teams. This helps coaching at scale, ensures compliance, and yields a deeper understanding of customer needs and objections. The goal is to help clients increase revenue and reduce costs by improving coaching, compliance, and customer insight across the organization.
About VoiceOps
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Education
Company Size
11-50
Company Stage
Early VC
Total Funding
$16.1M
Headquarters
San Francisco, California
Founded
2016
Simplify's Take
What believers are saying
- Serves multiple Fortune 500 leaders generating recurring revenue from $1B+ companies.
- Recent $5M seed funding co-led by Bonfire Ventures accelerates AI platform development.
- Two-week implementation enables rapid customer onboarding and faster time-to-value realization.
What critics are saying
- Gong, Chorus, Dialpad dominate market with $500M+ funding versus VoiceOps' $12M raised.
- Loss of single Fortune 500 customer represents 15–25% revenue loss for seed-stage company.
- Salesforce Einstein, HubSpot embed conversation intelligence natively by 2027–2028, eliminating standalone value.
What makes VoiceOps unique
- Analyzes 100% of calls versus industry-standard random sampling for QA.
- Ingests tens of thousands of past interactions in hours across calls, email, SMS, chat.
- Automatically updates tracking for new products, offers, scripts without manual prompt management.
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Funding
Total Funding
$16.1M
Below
Industry Average
Funded Over
4 Rounds
Y CombinatorGrowth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↓ -7%Chord, a customer data platform for commerce brands, has raised $5.5M in Venture funding led by M13.
Voiceops has raised $5 million in seed funding, co-led by Bonfire Ventures and Twelve Below, with participation from Precursor Ventures and others. The funding will enhance their AI platform, which helps B2C companies learn from customer interactions. Voiceops aims to deliver insights quickly and effectively, transforming calls into actionable business intelligence. They are hiring engineers and sales/marketing staff in the U.S. to further their mission of making every conversation count.
VoiceOps, the leading software solution company that established coaching enablement as a key strategy for call center teams, has been named a finalist for Training and Development Solution of the Year in the 2021 Customer Contact Week (CCW) Excellence Awards.
There are no jobs for VoiceOps right now.
Find jobs on Simplify and start your career today
About VoiceOps
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Education
Company Size
11-50
Company Stage
Early VC
Total Funding
$16.1M
Headquarters
San Francisco, California
Founded
2016
There are no jobs for VoiceOps right now.
Find jobs on Simplify and start your career today