Xurrent, an AI-powered service management platform, has launched Xurrent iPaaS, a built-in integration platform included in every subscription at no additional cost. The platform enables customers to create and manage system integrations directly within Xurrent without third-party tools or custom development. The iPaaS was designed to connect AI agents to operational systems, allowing them to execute tasks rather than merely provide recommendations. According to Harvard Business Review analysis of 847 enterprise AI deployments, tools running alongside existing workflows fail at six times the rate of tools built directly into work processes. Unlike competitors that licence general-purpose iPaaS platforms separately or charge per task, Xurrent built its integration platform in-house and purpose-designed it for IT service management. The platform will reach general availability on 1 July 2026.

Xurrent launches built-in iPaaS to close the AI ROI gap. Xurrent launched Xurrent iPaaS, a built-in integration platform included in every Xurrent subscription at no additional cost. The platform enables customers to create and manage integrations across systems directly within Xurrent, without relying on third-party tools, separate products or custom development. AI agents deliver value when they are connected to the systems where work happens. Without those connections, they remain advisory rather than operational. Today, most enterprises still deploy AI tools that sit alongside their workflows instead of embedding them directly into execution, which limits measurable ROI. In fact, an analysis of 847 enterprise AI deployments published by Harvard Business Review found that tools running alongside existing workflows fail at six times the rate of tools built directly into the work. "Integration is the connective tissue that turns AI from advice into action," said Brian Wenngatz, CEO of Xurrent. "Without it, an AI agent is an expensive demo with nothing to act on. We built our iPaaS so every agent in Xurrent can reach the systems where work actually happens and do something about it, not just make recommendations." Xurrent iPaaS was purpose-built for the agentic era of ITSM. It treats incidents, change requests, service catalogs and CMDB records as first-class objects rather than generic data. Customers start from pre-built solutions and customize them to fit their own workflows, as no integration is truly one-size-fits-all. In practice, when a critical system starts to fail, Xurrent can open the incident, alert the right people, and bring Sera AI agents into investigation before an engineer joins the call. If external systems need to be brought in, that can happen through the iPaaS layer. Key capabilities include: * Connecting Xurrent to systems such as ServiceNow, Jira, Okta, ClickUp, Google Drive, and other enterprise tools * Automating workflows including account provisioning, access management, and incident routing * Enriching incident response with CMDB data and cross-system context * Syncing work between ITSM and development tools without manual reconciliation * Managing integrations directly within Xurrent without external iPaaS platforms or custom code The launch sets Xurrent apart from the three approaches that dominate ITSM integration today. Most ITSM vendors rent a general-purpose iPaaS, embedding it under their own brand and charging on task or recipe consumption. A few license integration as a separate product, with its own skill set and sales cycle. The rest ship a fixed library of hand-coded integrations and leave customers to file a feature request whenever their needs differ. Xurrent took the longer path: one platform, one roadmap, one vendor, with the iPaaS included at no extra cost. "Most vendors resell a generic integration platform and send customers a second bill to use it," said Phil Christianson, Chief Product Officer at Xurrent. "Ours is native to Xurrent and purpose-built for ITSM, so it treats incidents, changes, and service requests as first-class work rather than generic data and customers do not foot the bill for it separately." Xurrent is also developing an AI-powered integration builder that will soon allow customers to create integrations by describing what they want in natural language. Xurrent iPaaS is available now, with general availability for the full customer base beginning July 1, 2026. Topics: AI David Marshall has been involved in the technology industry for over 30 years, and he's been working with virtualization software since 1999. He became a pioneer in the virtualization and cloud computing field - one of the few people in the industry allowed to work with Alpha stage server virtualization software from industry leaders: VMware (ESX Server), Connectix and Microsoft (Virtual Server).Through the years, he has invented, marketed and helped launch a number of successful software companies and products. David holds a BS degree in Finance, an Information Technology Certification, and a number of vendor certifications. He's also co-authored two published books: "VMware ESX Essentials in the Virtual Data Center" and "Advanced Server Virtualization: VMware and Microsoft Platforms in the Virtual Data Center" and was the technical editor for two popular Virtualization "For Dummies" books. With his remaining spare time, David founded and operates one of the oldest independent modern data center publications, VMblog.com. And co-founded CloudCow.com, a publication dedicated to Cloud Computing. Since 2009, and each year thereafter, David has been honored with the vExpert distinction by VMware by Broadcom for his evangelism.Connect on LinkedIn: https://www.linkedin.com/in/davidmarshall/

Xurrent and Raynet partner to improve ITSM data quality through integrated IT Visibility. Raynet, a global software vendor with market-leading solutions and specialist for True IT Asset Visibility, and Xurrent, vendor of an AI-powered service and operations management platform for corporate IT teams and enterprise MSPs, partner to improve data quality, data completeness, and flexibility within modern IT Service Management environments. Reliable IT data as the foundation for efficient ITSM Through the integration of Raynet One into Xurrent ITSM, organizations gain seamless access to normalized, high-quality IT asset data across physical, virtual, and cloud environments. This unified data foundation enables more reliable service processes, enhances automation capabilities, and strengthens decision-making for IT Operations and Service Management teams. "Xurrent is another forward-thinking ITSM provider that recognizes the importance of high-quality IT Visibility as the basis for efficient and future-ready service management." - Ragıp Aydın, Founder & CEO of Raynet "As organizations continue to automate and optimize their ITSM processes, reliable and complete data becomes a critical success factor," said Ragıp Aydın, Founder & CEO of Raynet. "Xurrent is another forward-thinking ITSM provider that recognizes the importance of high-quality IT Visibility as the basis for efficient and future-ready service management. Together, we empower customers to build a trusted data foundation for smarter, more resilient IT operations." This partnership reflects the increasing demand for integrated IT Visibility in ITSM solutions. Organizations are seeking ways to improve operational efficiency while maintaining the agility needed to manage increasingly complex and hybrid IT landscapes. Key benefits for customers - Improved data quality and completeness across ITSM processes - Enhanced automation through normalized and reliable IT asset data - Greater flexibility in managing hybrid IT environments - Faster access to actionable insights and increased operational transparency "Modern service and operations platforms must enable seamless collaboration across teams and disrupt organizational silos," said Phil Christianson, Chief Product Officer at Xurrent. "By integrating Raynet One into Xurrent, we bring together powerful ITSM capabilities and trusted, high-quality IT data - helping customers automate processes more effectively, gain deeper visibility, and drive more efficient ways of working." Interested parties were able to get a first impression of the synergies of the partnership and its implementation in the product at this year's Serview Summit 2026, Europe's largest ITSM trade fair.