Munich-based startup Yoummday has today announced the acquisition of ICON Communications Centres, a central-European company providing outsourced customer operations. The acquisition reflects Yoummday’s position as an emerging market leader in Europe for its work-at-home OS for customer experience staff. Fresh on the heels of a €30 million raise in February this year, Yoummday has just made its first M&A deal, acquiring Prague-based ICON Communications. It’s part of the startup’s strategy to increase its range and multilingual capability, and, enables it to connect more customer talent to the digital platform. Yoummday has acquired the central European company from ESPIRA Investments s.r.o. (ESPIRA) and ICON’s executive management team as it continues to shake up the traditional BPO and contact centre models

Munich-based all-in-one solution for customer experience yoummday has raised €30 million funding to bring new work models into the world of customer services.