Yuma AI has launched Ask Yuma, a conversational interface allowing e-commerce brands to manage customer support automation through natural language. The platform enables CX teams to build automations, investigate issues and generate reports without navigating complex settings. Founded in 2022 by Y Combinator alumnus Guillaume Luccisano, Yuma AI serves over 100 commerce brands globally. Ask Yuma integrates with major helpdesks including Gorgias, Zendesk and Salesforce, and can analyse escalated tickets, trace configuration errors, and create reports on product defects. The system can also read standard operating procedures, generate visual flowcharts and produce ready-to-deploy automations. The platform has achieved 60% adoption among existing merchants within one week of internal release. Top merchants report automation rates reaching 93%.

Yuma AI announces the launch of Sales AI, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increases conversions.