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Overview
Yuma AI offers an AI-powered platform that automates e-commerce customer support. It coordinates autonomous AI agents that connect to help desk tools like Gorgias, Zendesk, Front, and Re:amaze to fully resolve tickets, including actions such as editing orders, issuing refunds, and changing subscriptions. It stands out by performing tasks across external systems and adapting its style to a brand, with some merchants automating 60–80% of their tickets and paying only for tickets solved by automation. Its goal is to reduce response times, scale support without adding staff, and deliver measurable ROI for high-volume Shopify and BigCommerce merchants.
About Yuma AI
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
11-50
Company Stage
Seed
Total Funding
$5.1M
Headquarters
Cambridge, Massachusetts
Founded
2022
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Simplify's Take
What believers are saying
- G2 named Yuma a Fall 2026 High Performer on August 31, 2026.
- Yuma says 100-plus brands use it, and some automate 87% of tickets.
- April 2026 Ask Yuma reached 60% adoption within one week internally.
What critics are saying
- Gorgias, Zendesk, and Richpanel undercut Yuma with cheaper resolution pricing in 2026.
- Yuma's browser automation expands attack surface across carrier portals, 3PLs, and back-office tools.
- A single refunds or order-edit outage could destroy merchant trust and stall growth.
What makes Yuma AI unique
- Yuma's browser-based Web Actions finish carrier and 3PL tasks without vendor APIs.
- Ask Yuma lets merchants build, debug, and report from plain-English prompts.
- Yuma focuses on Shopify-native ecommerce support, sales, social, and chat workflows.
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Funding
Total Funding
$5.1M
Below
Industry Average
Funded Over
2 Rounds
Y CombinatorIndustry standards
Benefits
Hybrid Work Options
Remote Work Options
Stock Options
Company Equity
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 7%2 year growth
↑ 11%Yuma AI has launched Ask Yuma, a conversational interface allowing e-commerce brands to manage customer support automation through natural language. The platform enables CX teams to build automations, investigate issues and generate reports without navigating complex settings. Founded in 2022 by Y Combinator alumnus Guillaume Luccisano, Yuma AI serves over 100 commerce brands globally. Ask Yuma integrates with major helpdesks including Gorgias, Zendesk and Salesforce, and can analyse escalated tickets, trace configuration errors, and create reports on product defects. The system can also read standard operating procedures, generate visual flowcharts and produce ready-to-deploy automations. The platform has achieved 60% adoption among existing merchants within one week of internal release. Top merchants report automation rates reaching 93%.
Yuma AI announces the launch of Sales AI, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increases conversions.
San Francisco, December 23, 2024 - Today, Yuma.ai announced the launch of its brand-new Metrics Dashboard, offering merchants a deeper, smarter, and more actionable view into their support operations.
San Francisco, December 13, 2024 - Yuma.ai, the leading AI-driven platform for e-commerce customer support automation, is thrilled to announce its newest integration with BigCommerce.
Yuma AI, a San Francisco-based innovator in AI-powered customer support, has raised $5 million in seed funding to revolutionize e-commerce support with advanced AI agents.
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About Yuma AI
Industries
Data & Analytics
Enterprise Software
AI & Machine Learning
Company Size
11-50
Company Stage
Seed
Total Funding
$5.1M
Headquarters
Cambridge, Massachusetts
Founded
2022
There are no jobs for Yuma AI right now.
Find jobs on Simplify and start your career today