Overview

Airkit.ai provides AI-driven customer service automation for eCommerce brands. It builds AI agents that handle tasks such as order status updates, returns and exchanges, order issues, product information, and technical support. These agents integrate with popular eCommerce tools, CRMs, helpdesks, and order management systems, and can be activated without any coding. The agents autonomously decide the best action to resolve customer queries and escalate detailed action plans when needed. This helps brands improve customer experience while reducing the workload on human support teams. Airkit.ai operates on a subscription model, selling ongoing access to its automation capabilities and continuous updates to keep client systems in sync.

Significant Headcount Growth