Overview

Airkit.ai automates customer service for eCommerce businesses using AI agents that handle tasks like order updates, returns, and technical support. These agents integrate with existing eCommerce tools and require no coding for setup, making it easy for businesses to enhance their customer service. Unlike competitors, Airkit.ai focuses on seamless integration and autonomous decision-making to improve customer satisfaction while reducing the workload on human teams. The company's goal is to help eCommerce brands deliver exceptional customer experiences through effective automation.

Simplify's Take

What believers are saying

• Rising demand for AI-driven solutions aligns with Airkit's offerings post-pandemic.
• The low-code/no-code trend supports Airkit's platform capabilities for digital transformation.
• Focus on customer experience drives investment in platforms like Airkit.

What critics are saying

• Increased competition from Salesforce's AI initiatives threatens Airkit's market share.
• Crawford & Company partnership may face integration challenges with Airkit's platform.
• Data privacy concerns may arise from integration with Marketo.

What makes Airkit unique

• Airkit offers AI-driven customer service automation tailored for eCommerce businesses.
• The platform integrates seamlessly with popular eCommerce tools, CRMs, and helpdesks.
• Airkit provides a low-code/no-code solution for rapid digital transformation.

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Funding

Total Funding

$73M

Above

Industry Average

Funded Over

4 Rounds

Notable Investors:

Accel

Notable Investors:

Accel

$40,000,000

Series B

May 2021

Series B funding is typically for startups that have proven their business model and need more funding to expand rapidly—often by entering new markets or adding more products. Investors are usually venture capital firms that specialize in later-stage investments.

Series B Funding Comparison

Above Average

Industry standards

Ind Avg. $35M

$4M

$30M

$40M

$45M

$65M

$100M

View all funding stages