What You Should Know: – Nuance Communications, a Microsoft company, announced that Northwestern Medicine has selected Dragon Ambient eXperience (DAX) Copilot as its ambient voice solution. – The AI-powered technology will be integrated into Epic EHR to streamline clinical documentation and enhance patient care.Nuance’s DAX Copilot Reduces Physician Burnout and Improves CareDAX Copilot addresses the critical issue of physician burnout by automating time-consuming administrative tasks. According to The Institute for Functional Medicine, approximately 53% of physicians reported feeling burned out in 2023. By reducing documentation burden and allowing physicians to focus on patient interactions, DAX Copilot helps alleviate this problem.DAX Copilot leverages AI to automate clinical documentation, allowing physicians to focus on patient interactions rather than time-consuming administrative tasks. By reducing “pajama time” and increasing patient throughput, DAX Copilot contributes to improved physician satisfaction and overall well-being.Northwestern Medicine’s adoption of DAX Copilot aligns with the growing trend of healthcare organizations seeking innovative solutions to address physician burnout and optimize clinical workflows. The health system’s commitment to leveraging technology to support its academic, research, and administrative functions is evident in this strategic implementation.Key benefits of DAX Copilot for Northwestern Medicine include:Increased patient access to care: Physicians using DAX Copilot have seen an average increase of 11.3 patients per month.Improved physician satisfaction: A 24% decrease in time spent on notes and a 17% reduction in after-hours administrative tasks.Enhanced financial outcomes: Higher Level of Service coding due to accurate clinical documentation.“We are already seeing the significant benefits of DAX Copilot as it is materially enhancing our ability to provide exceptional patient care by reducing the administrative burden on our physicians,” said Doug King, senior vice president and chief information officer of Northwestern Memorial HealthCare. DAX Copilot builds upon the success of Nuance’s Dragon Medical One, a leading documentation workflow assistant trusted by over 600,000 clinicians worldwide. By integrating with existing healthcare systems, DAX Copilot offers a scalable and secure solution for improving clinical efficiency and patient care

A patient affected by a “data security incident” involving Pennsylvania-based health system Geisinger has filed a class-action lawsuit against the company. Geisinger’s IT vendor, Microsoft-owned Nuance, determined that a former employee may have accessed the personal information of 1 million Geisinger patients, according to a June 24 press release. The patient who filed the class-action lawsuit argued that Geisinger and Nuance failed to protect consumers’ personal information, the Centre Daily Times reported Monday (July 1)

Ambient listening eliminates hours of documentation so providers can focus on patients and their care.TAMPA, Fla., June 11, 2024 /PRNewswire/ -- Documentation is essential to delivering high-quality care but can result in a heavy burden on physicians and serve as a distraction from their patient interactions. Tampa General Hospital (TGH) is turning to artificial intelligence (AI) solutions to reduce the bureaucracy and elevate the patient experience.Through a partnership with Nuance finalized this month, more than 500 physicians affiliated with Tampa General will begin utilizing DAX Copilot to increase productivity. The ambient listening tool is used to securely capture a patient story, including details of symptoms, observations and experiences. With the help of AI, it automatically converts multi-party conversations into specialty-specific, clinical summaries in seconds."Simply put, documentation is necessary, but it's a growing burden on all involved. At Tampa General Hospital, we're not willing to settle for the status quo. We're focused on pursuing innovative solutions to transform the way we deliver care," said John Couris, president and CEO of Tampa General Hospital