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Full-Time
Conversational / Voice Interaction Designer
Confirmed live in the last 24 hours
Vail Systems
51-200 employees
Telephony software services for customer care
No salary listed
Mid, Senior
Atlanta, GA, USA
The job is onsite in Atlanta, GA.
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- 4-6 Years of IVR application design experience.
- Knowledge of speech recognition software applications.
- Deep understanding of VUI design patterns and principles.
- Bachelor’s Degree, preferred in related field.
- Passion and commitment to being a strong customer advocate.
- Innovation and Design Thinking skills and experience.
- Fluency in written and verbal English.
- Coordinates with clients to design speech recognition systems that provide successful user experiences for both fully automated and partially automated IVR solutions.
- Creating more chat-based or conversational type systems.
- Modification of existing applications and designing of new applications.
- Perform non-client facing design work such as demos, proof of concepts, and feedback on the next-gen growth of our conversational platform.
- Stay abreast of industry best practices and innovations that will contribute to the overall company strategy around how the IVR can deliver solutions for the client in the way of automation and improved customer experience.
- Write varying forms of VUI documentation, especially Visio, and interested in keeping abreast of the rapidly changing conversational design landscape.
- Spanish language familiarity or fluency, preferred.
Vail Systems provides telephony software services that help large companies improve their customer care solutions. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. Customers can either use Vail's professional services or utilize their voice and messaging API called FreeClimb to integrate these solutions. What sets Vail apart from competitors is their strong focus on enterprise-grade security and platform reliability, along with a diverse range of services tailored for various industries. The goal of Vail Systems is to enhance customer interactions and support for businesses in sectors like financial services, retail, and hospitality.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Deerfield, Illinois
Founded
1991
Simplify's Take
What believers are saying
- Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.
- Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.
- Remote work trends boost demand for Vail's audio conferencing services.
What critics are saying
- Increased competition from tech giants like Amazon and Google in voice services.
- Rapid AI advancements may outpace Vail Systems' current offerings.
- Video conferencing demand may overshadow Vail's audio conferencing services.
What makes Vail Systems unique
- Vail Systems offers a unique combination of enterprise-grade security and platform reliability.
- The company provides a wide range of services, including advanced network routing and call control.
- Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.
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Benefits
Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.
Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.
Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.
Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.
Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!
Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.
Company News
Vails was named Rookie of the Year.
Credit Suisse has partnered with UnitedLe CHICAGO--(BUSINESS WIRE)-- #HIPAA--Vail Systems announced today that FreeClimb is certified as a Level 1 Service Provider under the Payment Card Industry Data Security Standard (PCI DSS), and is compliant with the Health Insurance Portability and Accountability Act (HIPAA).