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Customer Success Associate

San Francisco, CA, USA

Customer Success

London, UK

Full-Time

Customer Success Associate

Updated on 4/29/2025

Metaview

Metaview

11-50 employees

Automates interview transcription and coaching

No salary listed

Junior, Mid

San Francisco, CA, USA

Candidates must be based in the US.

Category
Customer Success
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 2+ years experience in a customer or stakeholder-facing role
  • Bonus points for experience in recruitment/talent acquisition
  • A confident communicator
  • A love for experimenting and trying new ideas
  • Sharp, systematic, resilient, and motivated to win
Responsibilities
  • Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value
  • Drive feature adoption at scale through targeted, data-driven outreach and personalized support
  • Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions
  • Assist with Technical Support as needed
  • Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively
  • Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements
Desired Qualifications
  • Experience in recruitment/talent acquisition

Metaview improves the interview process for companies by providing an automated platform that transcribes interviews and offers personalized coaching to interviewers. This platform helps organizations make data-driven hiring decisions instead of relying on subjective impressions. Metaview stands out from competitors by seamlessly integrating with existing interview tools and operating on a subscription model, which allows for easy access and continuous improvement. The company's goal is to enhance recruitment efficiency and candidate experience by reducing bias and providing actionable insights.

Company Size

11-50

Company Stage

Series A

Total Funding

$14.6M

Headquarters

London, United Kingdom

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Metaview raised $7M in Series A funding to accelerate growth and product development.
  • The rise of remote work increases demand for Metaview's virtual interview solutions.
  • Growing emphasis on diversity in hiring presents opportunities to reduce unconscious bias with Metaview.

What critics are saying

  • Increased competition from emerging AI startups threatens Metaview's market share.
  • Rapid AI advancements require Metaview to continuously innovate, straining resources.
  • Reliance on AI transcription may lead to biases if algorithms aren't regularly updated.

What makes Metaview unique

  • Metaview offers automated transcription and coaching, enhancing interview efficiency and effectiveness.
  • The platform integrates seamlessly with existing tools, requiring minimal setup for companies.
  • Metaview provides personalized feedback, enabling evidence-based hiring decisions and reducing interview bias.

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Benefits

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

7%
AIM Group
Feb 15th, 2025
Metaview updates AI Job Posts tool

London-based Metaview Technologies has released a new product update for Metaview AI Job Posts that uses data from recruiter meetings and prior candidate interviews to make and apply improvements to job post copy.

Tech.eu
Apr 24th, 2024
Meet The 8 Ai Companies Taking Part In The Tech.Eu Summit London 2024

At the end of 2023, in our Annual report, we wrote about the impact that AI companies had in all spheres around the world. And we all know it's huge. Last year, in Europe, Germany led the funding race, raking in €845.3 million in 2023, a figure more than double that of the UK at €411.2 million and half of the total amount raised in the industry. France claimed the number two spot in the funding race at €554.1 million. As Tech.eu Summit London 2024 approaches in less than a month, AI will be one of the hot topics we are going to cover

MetaView
Mar 29th, 2024
Fresh capital to build AI that radically enhances hiring. | Metaview Blog

We're happy to share that Metaview has raised $7M in Series A funding from a phenomenal set of new and existing investors. The round is led by Plural, with participation from Zach Coelius, Vertex Ventures US, Seedcamp, and Village Global, as well as a few angels: Barney Hussey-Yeo (Cleo), Kyle Parrish (Figma), and a number of customers. We're grateful for the support and excited to use the funding to further accelerate our rapid growth. Origins (in short) Founders, executives, hiring managers

City A.M.
Mar 28th, 2024
London AI company set to disrupt HR departments raises £5.5m

Early-stage investment fund Plural led the funding round for Metaview, which says it uses AI to "create a single source of truth" for hiring teams, saving them at least 20 hours per hire.

EU-Startups
Mar 28th, 2024
London-Based Metaview Raises €6.4 Million To Build The Go-To Ai Assistant For Hiring Workflows

Metaview, an AI assistant that helps teams eradicate admin and toil from their hiring process, has raised €6.4 million in a funding round led by Plural. Coelius Capital and existing investors Vertex Ventures US, Seedcamp, Village Global, as well as notable angels including Kyle Parrish (Figma VP of Sales), and Barney Hussey-Yeo (Cleo co-founder) also participated. The funding will be used to accelerate product development and grow the team, including tripling the engineering team over the next 18 months, to build more impactful features to serve Metaview’s growing customer base. Metaview was founded in 2018 by former Palantir and Uber product and engineering managers, CEO Siadhal Magos and CTO Shahriar Tajbakhsh, to transform hiring. The AI platform helps companies make business-critical hiring decisions better and faster by focusing on improving the most opaque part of the process: the interviews