What Your Impact Will Look Like Here

• Master the AMANDA platform – you will be the internal expert on the implementation of the product.
• Serve as an advisor to the customer as they improve their online processes.
• Define features, phases, and solution requirements for customer implementations.
• Provide specifications according to which the solution is defined, managed, and delivered.
• Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients.
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications.
• In partnership with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality.
• Clarify and drive implementation commitments.
• Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer. 
• Develop training and implementation documentation for customized implementations.
• Conduct system training for client administrators and developers, when applicable.
• Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas.
• Ensure acceptance criteria are clearly defined and verify it matches the requirements.
• Stay up to date on the latest process, IT advancements, and programming languages to automate and modernize systems.
• Effectively communicate your insights and plans to cross-functional team members.
• Prioritize initiatives based on business needs and requirements.
• Serve as a liaison between stakeholders and users.
• Assess the needs of each client; recommend and document solutions.
• Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary.

You will love this job if you have

• BA/BS degree or equivalent experience in development.
• Have high level technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements.
• 5+ years of experience with APIs, PostGreSQL, MySQL, JSON, XML, HTML, CSS and JavaScript.
• 5+ years of experience with Python.
• 2-5 years of experience with React.
• Have ability to analyze a process, and easily see the “if/then” in the logic. 
• Have ability to build online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero).
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
• Have ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Have ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Have strong history of successfully facilitating technical implementations on time.
• A problem-solver who can quickly change direction / update proposed solutions based on updated client specifications or system limitations.
• Have a relentless commitment to prioritizing the most valuable work first.
• Have excellent communications skills – listening, verbal, and written.
• Can work both independently and as a member of cross-functional teams.
• You have a track record of functioning well in a fast-paced, dynamic environment with competing demands.
• Value the importance of user experience.
• Have a passion for customers.
• Are bilingual (English and French) – preferred.
• Have served as a developer for high-touch clients.
• Have previous experience with the AMANDA product.

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42