Lead Account Manager

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.

Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies. 

This is a full-time position that requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

• Lead, manage and motivate a team of high-performing Account Managers 
• Refine processes, grow skill sets, and improve resources on behalf of the account management team 
• Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment 
• Oversee onboarding process for new Account Managers, including training, shadowing and mentorship 
• As part of the leadership team, proactively identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across your team 
• Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc
• Develop and maintain relationships with key team members across account services, sales and sales management, professional learning, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies 
• Meet or exceed personal and team revenue and retention goals in assigned territory

WHAT WE'RE LOOKING FOR

• Minimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred
• Proven ability to take on additional projects, above and beyond standard responsibilities of account manager role
• History of providing leadership to other team members by sharing expertise and best practices 
• Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team 
• Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion 
• Excellent communication skills
• Strong empathy for customers AND passion for revenue and growth
• Collaborative and motivating leader
• Strong organizational skills and problem solving/analysis ability
• Analytical and process-oriented mindset
• Passionate about bringing technology into the classroom