Boot Fitter & Hard Goods Associate
About the job
- A high school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Must have a boot fitters certificate or the ability to obtain one.
- Develop a comprehensive understanding of the proper fit of ski and snowboard boots.
- Greet guests, quickly identify their specific needs, and direct them appropriately.
- Sell hard goods that meet guests’ needs.
- Provide directions and anticipate guests’ questions.
- Maintain a positive and friendly attitude and demeanor in all interactions.
- Tune, repair, and store equipment and supplies according to vendor or manufacturer instructions.
- Respond positively to customers, especially when they report a problem or issue, and attempt to resolve it immediately.
- Complete required documentation for each demo and sale, ensuring receipts and change are in order.
- Oversee repair, cleaning, and maintenance of rented, new, and used equipment, both preventively and routinely.
- Ensure the service shop is operating properly and communicate maintenance needs to the supervisor.
- Complete other tasks assigned by the supervisor.
- Previous retail sales experience in hard and soft goods is preferred.
- Outdoor retail experience and boot fitting knowledge are a plus.
About the company
Boyne Resorts operates mountain and lakeside destinations across North America, selling ski access, outdoor recreation, golf, lodging and dining to travelers. Its collection includes Big Sky, Cypress Mountain and Gatlinburg SkyPark, alongside Boyne Golf courses and Boyne Country Sports, an outdoor retailer with Michigan stores and nationwide online sales. Boyne Mountain combines skiing with an indoor waterpark, while Gatlinburg SkyPark runs scenic chairlift and pedestrian bridge attractions in Tennessee. Guests pay for recreation and accommodation, and also buy meals and equipment at its properties and stores. Boyne traces its roots to a 1947 land purchase for Boyne Mountain and is headquartered in Petoskey, Michigan.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Petoskey, MI
Founded
N/A
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Simplify's Take
What believers are saying
- Giving has a shared structure: Boyne's January 2026 foundation launch coordinated community, environmental and scholarship grants across 13 properties.
- Leadership gets a succession focus: Boyne's May 2026 operations-president announcement prioritized developing future leaders across its resorts.
- Employees have an emergency-aid route: Boyne's independent foundation reviews staff hardship grant applications year-round.
What critics are saying
- Terrain operations depend on snowfall: Boyne's September 2026 Black Ridge plans omit grooming and snowmaking across 272 acres.
- Staff housing limits privacy: Boyne's Sugarloaf resort advertises double- or triple-occupancy rooms with rent deducted from pay.
- Boyne's Loon expansion awaits federal review: its October 2026 fourth-peak proposal needs environmental assessment before project approval.
What makes Boyne Resorts unique
- Ownership stays within the family: Boyne is privately held by the Kirchers.
- Local teams shape each destination: Boyne gives properties freedom to innovate and build experiences around their communities.
- Rewards extend across trip spending: BoyneRewards links 11 locations with year-round points for skiing, golf, dining, shopping and lodging.
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