People & Culture Business Partner - Operations

Company Overview

STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.

Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long-term partnership — and we are assembling the team to lead that effort.

About the role

The People & Culture Business Partner - Operations is the dedicated people partner to the Critical Operations workforce, supporting the safe, reliable and compliant operation of STACK's critical facilities. The role leads the full employee lifecycle for Operations, with a strong focus on industrial relations, employee relations, Award interpretation, workforce compliance and employee experience. The role works closely with operational leaders and site based teams, most of whom are covered by the Manufacturing and Associated Industries and Occupations Award or other applicable industrial instruments. The role provides practical, commercially sound and people centred advice, ensuring that people practices support both operational requirements and a positive employee experience.

Key responsibilities

• Act as the primary People and Culture advisor to Operations leaders on industrial relations and employee relations matters

• Interpret and apply the Manufacturing Award and other applicable employment legislation, policies, employment contracts and industrial instruments

• Provide advice on classifications, remuneration, overtime, allowances, rostering, hours of work, breaks, leave, consultation requirements and other Award related matters

• Lead and manage complex employee relations matters, including performance concerns, misconduct, grievances, investigations, disciplinary processes, absenteeism and fitness for work matters

• Ensure fair, timely, well documented and legally compliant processes, working with external legal advisors where required

• Partner with operational leaders to understand workforce needs, business priorities and workforce risks

• Provide practical advice and coaching to operational leaders and site managers on managing people, performance, difficult conversations, conduct, attendance and team dynamics

• Use people data and workforce insights to identify trends and recommend actions relating to turnover, absenteeism, employee relations, performance and engagement

• Lead, coach and develop the Recruiter Talent Acquisition team member reporting to this role

• Lead the implementation of the company performance management framework across Operations

About you

• Tertiary qualification in Human Resources, Industrial Relations, Business or a related discipline

• 8-15 years of HR experience, preferably within a 24x7 operational, manufacturing, engineering, facilities, infrastructure, or critical environment business

• Demonstrated experience managing industrial relations and employee relations matters in an Award covered workforce

• Strong working knowledge of the Manufacturing Award, Fair Work Act, National Employment Standards and relevant Australian employment legislation

• Experience advising leaders on rostering, shift work, overtime, allowances and operational workforce arrangements

• Experience managing investigations, disciplinary matters, performance management and workplace grievances

• Strong industrial relations judgement and sound commercial acumen

• High level of integrity, discretion and professionalism

• Strong written communication, documentation and stakeholder management skills

• Comfortable working in a fast paced, operational environment and being visible at sites

Equal Opportunity Employer

STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.