Rentokil

Global pest control and hygiene services

Operations Coordinator

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeLagos, Nigeria$150k - $200kIn-person

About the Job

Requirements

A Bachelor's degree in Business Administration, Environmental Science, or equivalent is required.
At least two years of experience in a relevant field is required.
Good written and verbal communication skills are required.
Time management skills are required.
Team coordination skills are required.
Administrative skills are required.
Experience with customer relationship management (CRM) and scheduling software is required.
Attention to detail is required.

Responsibilities

Support Operations Officers in the Unit to ensure smooth day-to-day operations and proper execution of pest management services according to Boecker standards.
Implement the standards set in the Boecker Operations Manual.
Confirm scheduled appointments one day in advance in coordination with Operations Officers and Senior Officers.
Receive technicians’ feedback after treatment, take notes, filter data, prepare reports, and circulate data through the appropriate channels when needed.
Suggest improvements to reports and forms based on client feedback.
Update the sanitation and proofing recommendations list shared with clients when delivering reports.
Identify recurrent infestations or lack of client cooperation requiring follow-up action by the Operations Manager.
Assist in organizing training sessions.
Answer clients’ inquiries about services, complaints, and technical issues.
Assist in coordinating and following up with clients on sanitation and proofing recommendations.
Provide technicians with feedback regarding clients’ problems.
Assist in checking Treatment Reports and report any negative findings.
Handle system data entry, electronic filing, and archiving.
Represent Boecker at exhibitions, forums, and other events.

Operations Coordinator

Rentokil Initial · Lagos, Nigeria · Full-time · Posted 2024-12-11

Salary: unknown currency 150,000–200,000

Workplace: on_site

Department: Operations / Technical Services

Description

The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-day operations and an exceptional client service to ensure proper execution of the pest management services as per Boecker® standards.

Boecker® Operations Coordinator is held accountable for the below job responsibilities:

 Implement the standards set in Boecker® Operations Manual.

 Confirm scheduled appointments one day in advance in coordination with the operations

officers/senior officers.

 Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and

circulate data in correct channels when needed.

 Suggest improvements for reports and forms based on client’s feedback.

 Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering

reports.

 Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-

up action by the Operations Manager.

 Assist in organizing training sessions.

 Answer clients’ inquiries regarding services, complaints and technical issues.

 Assist in coordinating and following up with clients on sanitation and proofing recommendations.

 Provide feedback for technicians regarding clients’ problems.

 Assist in checking the Treatment Reports and report any negative finding.

 Handle effective system data entry, electronic filing and archiving system.

 Represent Boecker® in exhibitions, forums, and other events.

Requirements

Bachelor’s Degree in Business Administration, Environmental Science or equivalent.
At least 2-year experience in relevant field.
Good written and verbal communication skills
Time Management skills
Team Coordination
Administrative Skills; Experience with CRM and scheduling software
Attention to Details

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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