Resident Manager - Young Adult Supportive Housing

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals. We are looking for a passionate, detail-oriented, and innovative Resident Manager for our Main House Program to join our New York City team and contribute to our goal of making a difference.

We're seeking an experienced and compassionate Residential House Manager to join our team.. The ideal candidate has a background in behavioral health, mental health, substance use recovery, or residential treatment and is passionate about supporting young adults in a structured, supportive living environment. In this role, you'll provide individualized resident support, supervise residential staff, coordinate care with families and treatment providers, and oversee daily programming that promotes recovery, stability, and independence.

dWELL Recovery is seeking a dedicated and compassionate House Manager to work the following shift:

• Friday through Tuesday 7:30 am - 3:30 pm

What You Will Do: 

• Provide individualized resident support through goal setting, progress monitoring, life skills coaching, and transition planning to promote recovery and independence
• Oversee daily residential programming, including resident routines, activities of daily living (ADLs), household responsibilities, and community engagement
• Collaborate with clinical providers and treatment teams to coordinate resident care, support recovery goals, monitor medication adherence expectations, and respond to emerging needs or crises
• Serve as a primary point of contact for families, providing regular updates, facilitating communication, and supporting family involvement in the recovery process
• Supervise, train, and provide ongoing guidance to Resident Advisors, ensuring consistent resident support, documentation, and adherence to program expectations
• Facilitate recovery-focused activities, community outings, and weekend programming that promote connection, accountability, and independent living skills
• Maintain accurate and timely resident documentation, including progress notes, shift reports, daily plans, and medication support records
• Coordinate resident schedules, daily program workflows, and communication across residential staff and clinical teams to ensure continuity of care
• Oversee residential environments through regular house inspections, move-in preparations, inventory management, and coordination of household needs
• Lead assigned program improvement projects and participate in team meetings, supervision, and professional development initiatives

What You Need to Qualify:

• Bachelor's or Master's degree in psychology, social work, counseling, human services, or a related field
• Minimum of 2 years of experience in behavioral health, mental health, substance use treatment, residential programming, or a related field
• Experience supporting individuals with mental health or substance use challenges, preferably in a residential or community-based treatment setting
• Familiarity with trauma-informed care, crisis intervention, recovery-oriented approaches, and family systems
• Strong communication, organizational, and documentation skills, with the ability to manage competing priorities and navigate sensitive situations
• Ability to build supportive relationships with residents while maintaining professional boundaries, accountability, and program expectations
• CPR and First Aid certification, or willingness to obtain certification.

Physical Requirements:

• Ability to lift 20–40 lbs occasionally
• Ability to stand, walk, or respond quickly during emergencies
• Ability to walk multiple levels of stairs multiple times daily
• Must be able to complete facility rounds and inspections

What We Offer:

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years 
• Flexible PTO - for a team that’s rested, recharged and feeling their best
• Hands-on, creative, team-based work environment in the heart of New York City
• We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team
• 12 weeks Paid Parental Leave following a full year of service - providing support and flexibility during life’s most important moments

Schedule: Friday through Tuesday from 7:30 am - 3:30 pm from X-X

Compensation: $60,000 - $70,000 (commensurate on experience)

Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.

Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials. Must be able to bend, stoop, and climb to reach materials.