Field Service Representative

Job Description

Role Summary/Purpose 

 In this role, you will be responsible for delivering sustainable profitable business for Veolia WTS in Gladstone, Australia with primary focus on business surrounding and supporting new sales opportunities in Gladstone. You will be accountable for long term field service activities and supporting account management. Key priorities will be: 

• Provide Field Service support across existing businesses in Gladstone

• Support for new business opportunities and commissioning activities at customer sites as needed.

• Comply with all safety, health, environment, ethics guidelines always.

Responsibilities 

• Monitor and assess plant operational parameters and provide feedback to Customer and Veolia management. 

• Record and update all test parameters and chemical consumption into InSight® (our Remote Monitoring and Control Statistical Data Management   Program).

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• Monitor corrosion rates of mild steel, stainless steel and copper.  Corrosion coupons for the various treated systems shall be analysed, replaced, and reported on every 30 and 90 days as required. 

• Supply, installation and service of Veolia water quality and monitoring equipment, namely,

  • Corrosion coupon bypass racks

  • Aquarius, RSG II or TrueSense® chemical feed control equipment

  • Manage online data collection (insight).

• Maintain current supply of reagents, sampling containers and coupons; monitor and record chemical usage rates, inventory and pump settings

• Preventative maintenance practices including documentation on dosing pumps and inventory of critical spare parts

• Help conduct in-plant studies and evaluation of new products

• On-going maintenance of all chemicals storage and dosing equipment including supply of spare parts and replacement of pumps, if required.

• Maintenance of all labels, dosing lines and ensuring good housekeeping always.

• Record customer operating, system and equipment data and inform Account Manager of changes

• Responsible for operation and maintenance of company equipment, if contractually required

• Provide methods of all chemical testing and training as to the analysis and interpretation of these results. 

• Assist with technical support if required and attend all Water Team meetings as requested with the account or Area manager.

• Monitor and advise on the regular sampling and analysis for HPC and Legionella.  HPC and Legionella samples to be taken monthly by the Veolia field service representative.

• Review all water test results and chemical consumption figures monthly and summarise test results for Manager review.

• Updating of Customer files on Veolia Libraries.

• Conduct Compliance reviews, audit of Lab and field procedures and methods, submission of samples to Lab for compliance reviews.

• Maintenance of Site Safety Manual and Technical Procedures in Site Applications Manual

• Completion of EHS & Technical Training program modules as required under your personal training program.

• Identify value generation projects for the account and assist the Account manager to prove and finalise PnP (Proof Not Promises®).

• Address customer needs in a timely manner to ensure high level of customer satisfaction.

• Develop professional and healthy relationship with clients, management and internal staff.

Qualifications

Qualifications & Background (Required): 

• Bachelor’s degree in Engineering or Science or suitable Trades certification

• Ability to travel locally approximately 20-25% of the time 

• Willingness to gain technical understanding of the water and wastewater treatment subjects

• Willingness to conduct hands on work and spend 50% of time in the field or lab

• Strong external focus, with ability to communicate with customers to ensure an excellent customer experience

• Operate independently

Additional Information

 We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.