Senior Technical Program Manager
Posted on 3/28/2024
Intercom

1,001-5,000 employees

AI-enhanced customer service solution for businesses
Company Overview
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.

Company Stage

Series D

Total Funding

$291.9M

Founded

2011

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

7%

2 year growth

8%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Product Design
CategoriesNew
Product Operations
Product Strategy
Product
Requirements
  • Deep understanding of technology, system architectures, and data flows
  • Strong leadership, influencing, and alignment capabilities through effective communication
  • Mastery of planning, sequencing, resourcing, and managing programs of work
  • Ability to clarify ambiguous problems and translate them into actionable plans
  • Ability to analyze complex business processes, identify inefficiencies, and propose advanced process improvements
  • Proficiency in advanced requirement elicitation and documentation techniques
  • Experience working with Go To Market teams, systems, and applications, specifically Salesforce
Responsibilities
  • Clarify, understand, and shape initiatives
  • Partner with product, design, and engineering to break initiatives into projects
  • Drive visibility, shared understanding, and alignment across partner teams
  • Gather and document functional specifications for high-impact programs
  • Identify issues, risks, dependencies, and develop mitigation and escalation strategies
  • Streamline process improvements and ways of working to support the GTM machine