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ENT and Allergy Associates

ENT allergy and audiology care network

Medical Office Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNew Rochelle, NY, USA$64.3k - $66k /yrIn-person

About the Job

Requirements

  • Knowledge of IFOD procedures and the ability to respond when computers go down.
  • Ability to train employees on IFOD functions, Phreesia, E-Requestor, and the electronic medical records system.
  • Ability to educate staff about job requirements and expectations.
  • Ability to handle staffing concerns, personnel conflicts, performance issues, and staffing shortages in coordination with Human Resources and Operations.
  • Ability to operate the office within budget constraints and follow applicable policies and procedures.
  • Ability to reconcile petty cash and any office change drawer daily.
  • Ability to maintain accurate payment journals and accounts payable logs.
  • Ability to coordinate with physicians on office schedules, health insurance issues, medical fees, and patient information.
  • Knowledge of procedure and evaluation-and-management visit coding, billing processes, documentation guidelines, and appropriate billing and coding of services.
  • Ability to manage medical record requests and provide timely, complete information for central billing office requests.
  • Ability to handle multiple tasks, deal effectively with employees, and train personnel.
  • Ability to work a schedule that may change based on office needs.

Responsibilities

  • Manage the day-to-day operations of a large office with more than five staff members.
  • Recruit, train, evaluate, schedule, and supervise office personnel, directly or indirectly.
  • Train employees to use IFOD functions and Phreesia, and help train employees on the electronic medical records system.
  • Work with Human Resources and Operations to resolve staffing concerns, personnel conflicts, performance issues, and staffing shortages; document personnel problems and counsel staff when necessary.
  • Maintain neat and tidy waiting rooms, examination rooms, kitchens, file rooms, and other office areas.
  • Assist with answering phones, addressing patient complaints or concerns, and covering for absent staff.
  • Review physician schedules daily to ensure the appointment policy of five patients per hour, with a sixth patient only for emergencies, is followed.
  • Create and review daily staff schedules, including daily hours, Saturdays, and vacation schedules; audit schedules when the office is on the PRRC.
  • Review all work-log tasks daily in Next Gen.
  • Order and maintain office supplies and forms, establish vendor and supplier relationships as needed, and train staff on E-Requestor purchasing software.
  • Operate the office within budget constraints, prepare and approve invoices, and follow relevant policies and procedures.
  • Reconcile petty cash daily, along with the change drawer when applicable.
  • Reconcile old accounts receivable and prepare old explanations of benefits and monies for the corporate office when a transition is involved, unless a biller is on staff.
  • Make daily deposits and create mail payment journals with the appropriate documentation.
  • Run KEPT reports daily to verify that all charges are accounted for; PSA staff also drop charges daily and run weekly encounters-with-no-charges reports to identify missed charges.
  • Run claim edits after charges are dropped and task physicians for information needed to submit claims to insurance carriers.
  • Maintain accurate payment journals and accounts payable logs in the policy and procedure book.
  • Precertify and schedule surgeries, tally monthly surgery totals, referrals, and assists, and post daily surgical charges unless a surgical coordinator handles these duties.
  • Coordinate with doctors regarding office schedules, health insurance issues, medical fees, and patient information.
  • Ensure proper codes are used for procedures and evaluation-and-management visits; work with the Billing Director to educate physicians and staff on billing processes, documentation guidelines, and appropriate billing and coding.
  • Post physicians’ hospital consultations and emergency-room visits each month.
  • Hold regular office huddles and keep staff informed about new policies, procedures, insurance information, and memos.
  • Handle medical record requests or coordinate them with the file coordinator, and ensure central billing office requests receive appropriate information promptly.
  • Maintain the facility checklist throughout the year, including carpet cleaning and waxing examination-room floors.

About the Company

ENT and Allergy Associates

ENT allergy and audiology care network

Operating as a specialty physician-practice network focused on ear, nose, throat, allergy, and audiology care, ENT and Allergy Associates focuses on its stated market and service model. Its offices provide evaluation, treatment, testing, hearing services, and related outpatient care for adults and children. Physicians and advanced practitioners work with audiologists, nurses, technicians, patient-service teams, and centralized support. Roles span clinical practice, diagnostics, scheduling, revenue cycle, information technology, and administration. The profile is ENT and Allergy Associates and its regional practice network.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1998

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