Kennedy Krieger

Non-profit pediatric neurodevelopmental care provider

Patient Services Specialist - Behavioral Psychology

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeOdenton, MD, USANo salary listedIn-person

About the Job

Requirements

A high school diploma, GED, or equivalent is required.
Experience in customer service, administrative support, or a related area is preferred.

Responsibilities

Collect co-pays, provide receipts, and account for collected cash and payments in a timely manner; identify discrepancies and work with the supervisor immediately to resolve them.
Obtain information required for registration and financial documentation to complete patient check-in.
Answer phones, direct calls, take messages, return calls to answer inquiries, and provide accurate and timely follow-up.
Schedule new and follow-up patient appointments.
Maintain and update scheduling calendars.
Provide routine financial benefits.
Monitor the Epic work queue for tracking internal and external consults.
Maintain a general understanding of insurance requirements as they relate to the Care Center.
Under general supervision, perform advanced clerical or administrative tasks, processing transactions and selecting or devising the steps necessary to complete assignments.

Desired Qualifications

Experience in customer service, administrative support, or a related area.

Overview

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

Responsibilities

Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.

Obtain required information for both registration and financial documentation needed to complete the check-in process.

Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.

Schedule new and follow-up patient appointments.

Maintain and update scheduling calendars.

Provide routine financial benefits.

Monitor Epic work que for tracking internal/external consults.

Maintain a general understanding of insurance requirements as they relateto the Care Center.

Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

Qualifications

EDUCATION:

High School diploma, GED, or equivalent required.

EXPERIENCE:

Experience in customer service, administrative support, or other related area preferred.

Minimum pay range

Maximum pay range

About the Company

Kennedy Krieger

Non-profit pediatric neurodevelopmental care provider

Kennedy Krieger Institute is a non-profit affiliated with Johns Hopkins that helps children and young adults with developmental disabilities and brain, spinal cord, or musculoskeletal disorders. It combines patient care, special education, research, and professional training delivered through interdisciplinary teams, inpatient units, more than 55 outpatient clinics, and home, community, and school-based programs. It stands out by offering medical care alongside education and community services under one umbrella with a strong Johns Hopkins link and coordinated, team-based care across settings. Its goal is to improve quality of life for its patients through comprehensive, coordinated care, education, research, and training.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $2M
Headquarters: Baltimore, MD
Founded: 1937

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