Senior Solutions Engineer

How you will make an impact:

As a Senior Solutions Engineer at Hygraph, you'll be the trusted technical and strategic partner to engineering and content leaders at organizations evaluating Hygraph. This is a US-based role focused on prospects and customers in the US market, and you'll collaborate closely with Hygraph colleagues across the globe. You'll lead with discovery, not features: understanding what a prospect is trying to achieve, then designing and proving a solution that gets them there.

This is a hybrid role. About 70% of your time will focus on pre-sales solutions engineering: running discovery, shaping solutions, delivering tailored demos and workshops, and leading Proof of Outcomes engagements. The other 30% carries into post-sales solutions architecture, guiding new customers through key architecture decisions and early implementation so the outcomes we commit to in the sales cycle are the outcomes customers achieve. Across both, you'll work closely with Account Executives, CSMs, Product, and our Forward Deployed Engineers, who build hands-on alongside strategic prospects and customers.

Reporting to the Director of Solutions & Support, you'll help shape how pre-sales and solutions architecture work together at Hygraph as we scale. This is a customer-facing role built on a software engineering foundation, not a software development position.

What you'll work on:

Pre-sales solutions engineering (about 70%)

• Lead technical discovery to uncover a prospect's business goals, current architecture, and definition of success, and connect them to measurable outcomes.

• Design and present solution architectures tailored to each prospect's stack, content operations, and constraints.

• Build and deliver demos that tell the prospect's story, including developing web front-end prototypes with modern frameworks.

• Scope and run Proof of Outcomes engagements (Hygraph's approach to proofs of concept), agreeing clear success criteria with the prospect and partnering with Forward Deployed Engineers on hands-on build work.

• Lead technical workshops and deep dives for executives, architects, developers, and content teams.

• Own the technical win in late-stage deals, including security, scalability, integration, and migration questions.

• Partner with Account Executives on account strategy, qualification, and deal planning.

• Bring field insight back to Product and Engineering on what prospects need and why we win or lose.

Post-sales solutions architecture (about 30%)

• Drive a clean handoff from sales to onboarding, carrying agreed outcomes and success criteria into implementation.

• Advise new customers on architecture, including content modeling, schema design, localization, frontend choices, and third-party integrations.

• Partner with CSMs and Forward Deployed Engineers on complex technical engagements and expansion opportunities.

• Contribute to reference architectures, best-practice guidance, and reusable assets used across the customer lifecycle.

• Document complex customer cases to strengthen the team's playbooks.