OTP Manager

Salary Range: 90000 to 110000 (Currency: USD) (Pay period: per-year-salary)

Harmony Health is a Tribally owned wellness clinic that treats a broad-spectrum population of Native and Non-Native patients. Harmony is established to provide those with substance use disorders whole person care: primary care, infectious disease, and mental health care. We are building a team of dedicated and compassionate individuals who align with this mission.  

Harmony Health brings an innovative model of highly individualized, compassionate care to patients with -substance use disorder. From the moment someone walks through the door of our state-of-the-art outpatient facility, they will encounter our thoughtfulness and intention for a humanizing and respectful experience with us. The comforting and safe setting of our nature-inspired facility and the friendly, professional attitude of our staff help to define our journey with each patient—and with each other—from day one. 

Each employee at Harmony Health creates their own ripple effect in the larger circles of the families and communities that we touch.

We are currently seeking an OTP Manager to support our clinic in Perris, CA. This position, reporting to the Executive Clinic Director, is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.  

Indian Preference applies. Qualified Indian (American Indian or Alaskan Native) applicants will receive preference in accordance with 25 U.S.C. § 5323 and 25 U.S.C. § 472a.

The onsite OTP Manager plays a crucial role in ensuring the smooth and efficient operation of the Behavioral Health staff and other key positions. This individual will be responsible for a wide range of tasks that support patient care, staff coordination, and administrative functions. 

We are looking for an organized, compassionate professional who thrives in a team-based ambulatory environment. The ideal candidate balances strong administrative oversight, data tracking, and regulatory compliance with deep empathy, cultural humility, and a humanizing approach to addiction medicine.

The Clinic is led through a dyad leadership model consisting of the Executive Clinic Director and the Medical Director. The OTP Manager works closely within this leadership framework to align operational workflows, administrative support, and integrated care delivery with overall clinical governance and medical standards.

KEY RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:  

Patient Intake and Coordination

Make initial contact with potential patients and obtain necessary information to help determine the appropriate program before seeing the Medical Provider

Coordinate patient care to maximize workflow and minimize wait times

Relay information to providers and coordinate with inpatient agencies to set up patient intakes/care

Assist and monitor potential patient inquiries via walk-ins, phone, or website

Administrative and Reporting

Maintain and update various spreadsheets, including HH stats, OUD patients in OTP/SUD, Case Conference (internal & external), self-pay, Mental Health, and other statistics

Create and manage downtime forms for front office staff, patient navigator, counselors, medical providers, back office, and Mental Health

Run and attach CURES reports to patient charts for intakes and enrolled patients quarterly

Conduct weekly CURES reviews, identifying those receiving controlled substances outside of this facility, to be reviewed with the medical director in real time

Print daily provider schedules and dosing sheets

Handle bank deposits

Prepare monthly orders for clinic and medical supplies and handle as-needed orders for the Director of Facilities

Review drug screens (OTP and SUD) to identify positive opioid results, to be reviewed with the medical director weekly

Assist the Executive Clinic Director with facility maintenance, including inspections, removal of obstacles or hazards, and conducting mandatory audits, inspections, drills, and staff training on a monthly, quarterly, or annual basis

Staff Coordination and Support

Assist both the Executive Clinic Director and Medical Director with day-to-day operations related to patients, staff members, and the facility

Supervise and support front office staff, patient navigator, clinic concierge, and back office as needed to maintain a steady flow and provide excellent patient service

Update the staff work calendar and assist with coordinating shift coverage and schedules

Provide site tours to outside agencies and conduct offsite community outreach/training with the Executive Clinic Director/Medical Director or in their absence

Serve as point of contact and assistance for contingency management and any additional research-based treatment provided at Harmony Health

Assist with new employee training

Communicate directions to staff and patients, ensuring items are executed as directed

Relay physicians’ directions to staff/patients and ensure completion

Work with OTS staff on MyEvolv updates and issues

Attend OTS meetings with the Executive Clinic Director or in their absence

Approve employee timecards

Assist with Prior Authorizations and support for Mental Health Services

Conflict Resolution and Clinic Security

Resolve and de-escalate conflicts, ensuring clinic safety

Communicate and enforce behavioral and conduct expectations to patients and staff

Serve as the point of contact for staff and representatives when the Executive Clinic Director or Medical Director is unavailable

Be available outside clinic hours to ensure staff and patient security

Other Duties

Assist with county daily, monthly, quarterly, and annual reports for regulatory compliance requirements (Riverside County, DHCS, CARF, etc.)

Collaborate with the Executive Clinic Director and Medical Director to develop scheduling protocols for enhanced efficiency

Attend community meetings and provide outreach and education on Harmony Health’s programs and services

Assist with Tribal relations as needed

QUALIFICATIONS

Required Qualifications

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Ability to handle conflict resolution and maintain a secure environment

Proficiency in creating and managing spreadsheets

Availability to work outside of regular clinic hours as needed

Experience in a clinical or healthcare setting preferred

SKILLS

The ideal candidate embodies the following:

High level of operational organization, multitasking capabilities, and workflow coordination

Expertise in administrative tracking, spreadsheet management, and regulatory reporting

Strong leadership, conflict resolution, and interpersonal communication capabilities

Ability to stay calm, focused, and kind in high-stress, fast-paced clinical environments

Passion for supporting patients with substance use disorders through empathetic, non-judgmental care

Exceptional organizational skills with the ability to manage multiple concurrent clinic priorities

Absolute commitment to patient dignity, privacy, safety, and ethical practice

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action.

We support our team through a competitive salary and benefits package and opportunities for continuing education and professional advancement. Harmony Health Center staff will also be cross trained to meet the needs of patients and to make each day a success. On-the-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.  

Please visit www.harmony.health for more information.