Lead / Senior Product Designer - Bizsg

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg.

[What you will be working on]

We are seeking a talented Lead / Senior Product Designer to join our BizSG team, responsible for designing user-centric digital products and services that streamline government-to-business (G2B) interactions in Singapore. You will play a key role in enhancing the user experience of critical government platforms, making them intuitive, efficient, and accessible for businesses.

Job Responsibilities

• Conduct user research, including interviews, surveys, and usability testing, to understand business needs, pain points, and user behaviors.

• Translate research insights into user flows, wireframes, prototypes, and high-fidelity mockups for various digital products and services within the BizSG ecosystem.

• Collaborate closely with product managers, engineers, and other stakeholders to define product requirements, iterate on designs, and ensure technical feasibility.

• Develop and maintain design systems and UI guidelines to ensure consistency and scalability across BizSG platforms.

• Champion user-centered design principles throughout the product development lifecycle.

• Present design concepts and rationale to stakeholders, incorporating feedback to refine solutions.

• Stay abreast of industry trends, best practices, and emerging technologies in UX/UI design.

• Contribute to a culture of design excellence and innovation within GovTech.

[What we are looking for]

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field.

• 3+ years of experience in product design, UX design, or UI design, preferably with experience in B2B or government digital services.

• A strong portfolio showcasing a range of design projects, demonstrating your design process, problem-solving skills, and visual design capabilities.

• Proficiency with design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.

• Solid understanding of user-centered design principles, information architecture, and usability best practices.

• Experience conducting user research and translating insights into actionable design solutions.

• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions effectively.

• Ability to work independently and collaboratively in a fast-paced, agile environment.

• Experience with government digital services or platforms is a plus.

• Substantial product design experience, with a track record of leading design on complex, multi-stakeholder products

• Experience designing for AI/conversational products (chatbots, copilots, agentic systems) is a strong plus, especially handling uncertainty, trust, and escalation

• Comfort designing within highly regulated, cross-agency, or government contexts — where constraints are as much political/procedural as technical

• Strong systems thinking — able to design for a platform that spans multiple agencies, data sources, and evolving capabilities (advisory today, transactional tomorrow)

• Experience mentoring or leading other designers

• Excellent communication skills — able to work with senior government stakeholders and translate design work into plain, decision-ready language

• Comfortable operating with ambiguity in a fast-moving, pre-launch environment

Nice to have

• Familiarity with Singapore's public digital service landscape (GoBusiness, Business Grants Portal, CorpPass, Chat.Gov.SG, or similar G2B/G2C platforms)

• Experience designing for RAG/LLM-based products and their failure modes

• Background in service design or policy-adjacent design work

What We Offer: 

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. 

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech

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