Office Manager

Job Description

Fairmont Jasper Park Lodge has entered a remarkable new chapter, unveiling a reimagined mountain experience shaped by a landmark multi-phase transformation. This is a rare opportunity to help define one of Canada's most iconic luxury resorts, where nature, heritage, and elevated hospitality come together to create unforgettable guest experiences. 

We are seeking a highly organized, technologically savvy and forward-thinking Office Manager to help transform how our Sales & Marketing division operates at Fairmont Jasper Park Lodge. Following a landmark $100 million transformation that ushers in a new era of alpine luxury, we are looking for someone who can bring the same spirit of innovation to the way our team works behind the scenes. 

What you will be doing:  

Reporting to the Director of Sales & Marketing, this role combines executive administrative support, office management and operational coordination with a strong mandate to modernize departmental processes through technology, automation and smarter ways of working. Beyond managing daily administrative responsibilities, the successful candidate will identify inefficiencies, challenge existing workflows and implement practical solutions that improve collaboration, accountability and productivity across the division. 

If you are a natural problem-solver who sees opportunities where others see repetitive tasks, enjoys building systems and knows how to leverage technology to make teams more effective, this is an opportunity to create meaningful and lasting change within one of Canada's most iconic luxury resorts. 

Responsibilities and essential job functions include but are not limited to the following:  

Office Management & Departmental Reporting 

• Oversee daily administrative operations of the Sales & Marketing office, ensuring an organized, efficient and welcoming working environment. 
• Coordinate office supplies, departmental inventory, marketing collateral, purchasing and ordering. 
• Prepare and consolidate monthly reports for all department heads within the Sales & Marketing division, ensuring accuracy, consistency and timely submission. 
• Support departmental expense tracking, invoice processing, budget reconciliation and monthly financial reporting. 
• Maintain departmental calendars, databases, shared resources and reporting tools. 
• Coordinate administrative requests and communication between Sales, Marketing, Public Relations, Conference Services and hotel operations. 
• Support departmental events, special projects and operational priorities as required. 

Process Improvement & Automation 

• Evaluate existing workflows and implement practical solutions that reduce repetitive administrative tasks and improve team efficiency. 
• Leverage Microsoft 365, Power Automate and other approved technologies to streamline meeting minutes, action tracking, inventory controls, expense management and monthly reporting. 
• Develop standardized digital templates and workflows for FAM budgeting, office supply requests, purchasing and approvals. 
• Create centralized tools that improve visibility, communication and accountability across the division. 
• Document new processes and provide training to ensure improvements are sustainable beyond the temporary assignment. 

Media, Travel Trade & VIP Coordination 

• Coordinate administrative and logistical arrangements for visiting media, influencers, travel advisors and group familiarization trips. 
• Support itinerary development, room reservations, transportation, dining arrangements and on-property experiences. 
• Coordinate VIP amenities, welcome gifts and room drops in collaboration with operational departments. 
• Maintain accurate records of hosted visits, budgets, expenses and departmental follow-up. 
• Support the coordination of site inspections, special events and Sales & Marketing activations. 

Team Engagement & Collaboration 

• Support departmental Employee Engagement Survey (EES) action plans through improved communication, organization and follow-through on agreed initiatives. 
• Help establish effective meeting structures, shared calendars and planning processes that provide greater clarity around departmental priorities and deadlines. 
• Support team recognition initiatives, celebrations and activities that strengthen connection and morale across the division. 

Executive & Administrative Support 

• Provide executive administrative support to the Director of Sales & Marketing, coordinating and communicating calendars, meeting minutes and follow-up to ensure accountability and timely execution. 
• Anticipate administrative requirements and proactively support divisional leadership in managing priorities and deadlines. 
• Handle confidential information and sensitive matters with professionalism and discretion. 

Qualifications

Your experience and skills include: 

• Previous experience in office management, executive assistance, business administration or a related coordination role, preferably within hospitality. 
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines. 
• Strong proficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams and SharePoint. 
• Experience implementing automated workflows using Power Automate, Microsoft Forms, Planner or similar tools considered a strong asset. 
• Experience with monthly reporting, expense management, budgeting and administrative financial controls. 
• A proactive, resourceful and solutions-oriented mindset, with a demonstrated ability to identify and implement process improvements. 
• Excellent written and verbal communication skills, with strong attention to detail and a high degree of professionalism. 
• A naturally positive, approachable and collaborative personality, with the ability to build trust and strong working relationships across departments. 
• Demonstrated commitment to employee engagement, teamwork and creating an inclusive and supportive workplace culture. 
• Ability to exercise sound judgment, maintain confidentiality and work independently with minimal supervision. 
• Adaptable and comfortable working in a fast-paced environment with evolving priorities. 
• Previous experience supporting senior leadership or working within luxury hospitality considered an asset. 
• Acts as a positive ambassador for the team and corporate culture, fostering collaboration, trust and mutual respect. 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Annual salary of $58,000 to $62,000
• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Sales and Marketing Office Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]