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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingPosted on Nov 9
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of experience in in-person sales.
  • A technical-course student from the fifth cycle onward, a university student from the ninth cycle onward, or a graduate, bachelor's-level graduate, or titled graduate in Economics, Accounting, Administration, Engineering, or a related field.
  • Experience handling cash at a financial or banking institution and dealing directly with customers is desirable.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive metal cash boxes, recount cash supplied by the vault before operations begin, and reconcile and audit cash at the end of the day.
  • Assist with filing office documents and sending them to the central archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Verify the identity of customers making transactions.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Assistant Branch Manager.
  • Offer and sell financial products, including cards, loans, installment cash products, and other products in the assigned product lineup.
  • Keep the customer database up to date with accurate information.
  • Plan and manage sales activities in coordination with the Branch Manager and Assistant Branch Manager to meet product and service targets.
  • Use every opportunity at the teller window or branch floor to market products and prioritize updating customer information.
  • Consistently cross-sell complementary products beyond the customer's immediate transaction.
  • Build a thorough understanding of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service, educating and assisting customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring quality and timely responses.
  • Identify dissatisfied customers and offer alternatives to retain them, considering the value they contribute.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Branch Manager.
  • Attend and actively participate in meetings, reporting relevant matters and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Provide information, prequalify customers for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Set up, maintain, and cancel direct-debit arrangements.
  • Ensure proper control of batch transaction processes so that they are completed, including canceling cards before settlement.
  • Update and properly file customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Conduct sales actions and campaigns for customers in non-customizable segments who do not have an assigned portfolio.
  • Receive, count, verify, enter, and report remittances with the Assistant Branch Manager under dual control.
  • Participate in and perform branch accounting reconciliation with the Assistant Branch Manager.
  • Provide information, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Assist the Assistant Branch Manager and/or AS1 with replenishing ATMs.
  • Perform other duties assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution and dealing directly with customers.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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