Unit Coordinator ER

Job Summary and Responsibilities

As our Unit Coordinator, you will be a vital caregiver and the central hub, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary.Every day you will support safe patient care through multidisciplinary processes and coordinating unit activities. You will efficiently manage information flow and assist healthcare team members in delivering care across all patient age groups.To be successful in this role, you will demonstrate strong organizational and communication skills, a proactive approach to managing day-to-day operations, and a commitment to providing safe, therapeutic care while working effectively with the entire healthcare team.

• Performs receptionist and support duties at the assigned unit; handles incoming and outgoing communications, transfers calls appropriately, greets and assists visitors, answers questions in accordance with established procedures.
• Greets and assists all customers, physicians, patients, visitors and employees in a friendly and timely manner. Facilitates and directs communication among visitors, employees and physicians within the assigned work area. Assists physicians in locating patients, staff and information. Maintains and updates phone list/rolodex/database. Accesses and uses MSO.Net as needed.
• Schedules appointments, tests, etc. dispatches messages to other departments. Welcomes patient to unit for room set up, show video’s, if applicable, orient to phones, television, dietary ordering, etc. Assists staff as necessary with securing of patient’s personal belonging(s) and valuables for safekeeping with a family member, in the appropriate unit area, or with the Security Department, assuring proper documentation is completed. Makes follow up appointments for patients. Assists with gathering patient information. Monitors and promptly responds to call lights (per unit standard).
• Communicates patient information, concerns, or issues to appropriate interdisciplinary team member(s). Assists and follow up with non nursing requests such as dietary or environmental services, coordination of supplies, equipment repairs, requests for special beds, service requests for all computers, printers, scanners, discarding unwanted printing, troubleshooting printers, fax machines etc. Assists with all admissions, discharges, transfers and changes within the unit.
• Maintains a neat and organized work environment; orders, stocks and replenishes supplies and equipment as necessary; identifies and reports problems with supplies or equipment; enters equipment repair requests in system, tags equipment and removes from service.
• Verifies, orders and stocks supplies as needed. Maintains order in the unit on a regular basis. Cleans and returns charts and clipboards to appropriate places. Cleans equipment and returns to appropriate locations. Assists in maintaining overall appearance of the unit. Initiates work orders for repairs and maintenance including appropriate follow up. Labels and reports defective equipment and safety hazards. Cleans keyboard(s) according to protocol.

Job Requirements

Required

• completion of a recognized Unit Secretary Program (or coursework in a related field) or six months of recent related work experience, preferably in a medical setting., upon hire
• None, upon hire

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.