L

Lalamove

On-demand last-mile delivery platform

Customer Service Associate

Customer SupportConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least one year of professional experience in customer service, a contact center, or business process outsourcing.
  • Native-level Japanese proficiency in reading, writing, and speaking.
  • Business-level English proficiency in reading, writing, and speaking.
  • A positive, customer-oriented mindset and strong communication skills.
  • The ability to be goal-oriented and adaptable, multitask in a fast-paced environment, and resolve problems effectively.
  • Flexibility to work shifts, including weekends and holidays.
  • Basic computer skills, including experience using Google Workspace tools such as Docs and Sheets, and instant messaging tools.

Responsibilities

  • Provide customer service to business customers, individual customers, and partner drivers through live chat, phone, and email.
  • Investigate and resolve customer concerns.
  • Respond promptly to inquiries and provide guidance, aiming to resolve issues on first contact.
  • Coordinate daily with teams such as driver operations, sales, and finance.
  • Accurately record and manage inquiries, feedback, and complaints.
  • Proactively provide clear and efficient support for user and driver questions using appropriate methods and tools.

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size
5,001-10,000
Company stage
Series F
Total funding
$2.5B
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

Recently Posted Jobs

Explore more opportunities at Lalamove

See more jobs