Resident Manager - Hudson Yards Luxury Condominium

Responsibilities

Are you ready to redefine luxury living in New York City? Embrace the opportunity to shape exceptional residential experiences with Related Companies. Embark on a journey where luxury meets innovation and create iconic residential legacies with us in New York City's most prestigious condominiums! 

We are seeking a dynamic and experienced Resident Manager to join our Luxury Condos team in New York City. The Resident Manager will oversee the day-to-day operations of our luxury condominium property, ensuring exceptional service and satisfaction for our residents while maintaining the highest standards of property management.

Building Information: The Residences at 35 Hudson Yards: A 92-story, limestone tower by David Childs/SOM. With interiors by Tony Ingrao, panoramic Hudson River views: http://www.35hudsonyards.com/

As a Resident Manager at Related Companies, you will play a crucial role in maintaining the highest standards of service and luxury living for our residents. You will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting resident relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all residents, visitors and team members.

Core Responsibilities:

Staff Supervision:

• Responsible for the direction and supervision of the maintenance, janitorial and front-of-house employees.
• Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with EEO requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes.
• Responsible with maintaining payroll and attendance documentation, in accordance with instructions from HR-Workplace Solutions.
• Arranges for vacation and PTO coverage for all staff members.
• Participates in 2 daily meetings with staff. Organizes quarterly staff meetings.
• Assists with on-site training of staff.
• Assures that the staff is fully versed in the functions and standards to ensure their effectiveness on the job, especially when they are on-call. 

Property Operations

• Oversee and manage the day-to-day operations of 35 Hudson Yards.
• Ensure the property is maintained to the highest standards, including common areas, amenities, and resident spaces.
• Implement and enforce property policies and procedures.

Maintenance and Repairs:

• Coordinate and supervise maintenance and repair activities.
• Collaborate with maintenance staff and vendors to address resident requests promptly.
• Conduct regular inspections to identify and address maintenance issues.

Tenant Relations:

• Build and maintain positive relationships with residents, addressing concerns and ensuring a high level of satisfaction.
• Facilitate effective communication between residents, management, and staff.
• Handle resident inquiries and requests in a professional and timely manner.

Compliance and Safety:

• Ensure the property complies with all relevant codes, regulations, and safety standards.
• Oversee emergency procedures and participate in regular safety drills.
• Address and rectify any safety concerns promptly.

Financial Management:

• Assist in budget preparation and management.
• Monitor expenses and work towards cost-effective solutions without compromising quality.
• Collaborate with accounting and finance teams as needed.

Compensation:

$165,000 to $175,000 base salary (Salary position | Exempt (not eligible for overtime) + Discretionary Bonus (annually)

On-Site Occupancy (3-bedroom, 2 bathrooms)

Benefits:

• Local 32BJ Union Benefits 

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Qualifications

• Minimum of 5 years of experience as Resident Manager within property management, with a focus on luxury condo residential buildings .
• Facilities/Operations experience with strong working knowledge of building systems
• Will be required to obtain a Chillers License (Q-01 or Q99).
• Will be required to obtain an F-53 license.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Familiarity with building systems, maintenance, and safety protocols.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in property management software is a plus

Overview