Manager – Consumer Products & Solutions

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Manager, Consumer Products & Solutions will be a key member of the agile Consumer Products, Platforms and Solutions team that is responsible for shaping the organization’s product strategies and the development of new product solutions in the Canadian marketplace. The Product and Solutions team also works collaboratively with issuing and acquiring clients to support product launches and innovations.

The successful candidate will work as part of a team that leads the implementation and management of Visa Installments and Visa Flex Credential payment products in Canada. They will be experienced and adept at supporting complex projects, demonstrating creativity and acumen in building and selling solutions to clients, and issue resolution. The candidate will be able to identify opportunities, turn ideas into strategies, and secure alignment internally and externally. They will be able to communicate effectively with an executive audience and at a project team level. Experience in product deployment and strong end-to-end execution are essential. Extensive collaboration and ability to build strong working relationships locally and cross-region will be critical to success. Intellectual curiosity and ability to spot market trends will be key. 

This position is based in Toronto and will report to the Director, Consumer Products. This individual will work locally across functional groups and will collaborate with Visa’s NA Product and Global Product teams, clients and technology partners.  The payments industry is a rapidly changing industry, with a diverse client base, and the nature of the work may be fluid and evolve based on market needs.

Essential Functions:

Manage initiatives for Visa Installments and Visa Flex Credential and other ad hoc Canada Product initiatives, including:

• Drive development and execution of the product strategy balancing commercial and technical acumen effectively to lead to a successful launch and/or ongoing product management.
• Lead and/or support client engagements during the sales process, solution development, agreements, implementation, and for go live & post-implementation support.
• Collaborate with Visa Global Product teams to define roadmap and prioritization based on Canada’s client needs.
• Track key business metrics, manage product scorecards, and support product plans and present to Visa Canada leadership.
• Work and coordinate with cross-functional, local, regional, and global teams to build networks and identify opportunities, scope out engagements, secure resources and deploy programs.
• Understand the evolving needs and challenges of clients including issuers, acquirers, and merchants, and ensure products are tailored to meet those needs.
• Keep abreast of industry trends and the competitive landscape in the payments space, and ensure products are tailored to the evolving needs and challenges of clients.
• Identify opportunities, turn ideas into strategies, and secure alignment internally and externally.
• Collaborate closely with research partners and Visa Consulting & Analytics to bring strong consumer product insights, market trends, and recommendations to clients.
• Provide subject matter expertise, insights, and recommendations to the Canadian organization.

Visa is looking to fill vacant position Manager, Consumer Products & Solutions. The anticipated compensation range for this position is $120,670 CAD –$170,670 CAD per year, which includes sales incentive payments/annual bonus. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, Employee Stock Purchase Program, Life Insurance, Paid Vacation and Wellness Programs.  Visa may use artificial intelligence when assessing and selecting candidates.

Qualifications

Basic Qualification:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Product management expertise with strong understanding of product development lifecycle, including planning, product management, development and deploying solutions preferably with an agile development team.
• Ability to write product requirements including detailed use cases.
• Demonstrated program/project management and strong negotiation skills.

Preferred Qualification:

• 8+ years of progressive experience at ideally a financial institution, payment network, consulting, technology, or travel and lifestyle benefits organization.
• Experience in creating and operating seamless customer experiences.
• Strong detail orientation, ensuring the highest level of quality and rigor throughout all internal and external stakeholder communications.
• Self-motivated, intellectually curious, results-oriented, with the ability to progress multiple priorities concurrently.
• Ability to work independently with limited supervision.
• Experience creating enhanced customer experiences with a focus on digital journeys.
• Strong interpersonal and communication skills and ability to work collaboratively and influence without authority.
• Highly developed verbal and written skills to deliver concise emails and compelling presentations.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.