Full-Time

Customer Supply Chain Sr. Associate

Small Box Retail

Posted on 11/27/2024

Harry's

Harry's

501-1,000 employees

Consumer packaged goods focusing on shaving products

Social Impact
Consumer Goods

Compensation Overview

$71.2k - $97.9kAnnually

Junior, Mid

New York, NY, USA

In-office required on Tuesday, Wednesday, and Thursday.

Category
Inventory Management
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Supply Chain Management
Inventory Management
Data Analysis
Requirements
  • 1-3 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.
  • Strong understanding of Small Box tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc.
  • Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics.
  • Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners).
  • Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insights.
Responsibilities
  • Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business.
  • Oversee customer delivery operations within our North American distribution and fulfillment footprint and help manage operations with our 3PL partners.
  • Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service.
  • Drive forward continuous improvement across our distribution and supply chain network, namely ensuring excellent performance across our main KPIs: On-time, in-full, chargeback rates, and cost of service.
  • Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.
  • Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.
  • Develop reporting & scorecarding linked to operational success metrics and key performance indicators.
  • Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress.
  • Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains.
  • Manage all aspects of retailer forecasts (Small Box Supply Plan), including Store In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics.
  • Be an expert on all Small Box external resources. Understand not just how to navigate large data sets, but make clear recommendations back to the customer to drive sales.
  • Drive continuous improvement for our warehouse to store operations, including working closely with our 3PL partners.
  • Identify opportunities for store operational process improvements and help drive implementation with our store operations partners.
  • Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies.

Harry's Inc. focuses on creating consumer packaged goods, starting with shaving products and expanding into other categories like personal care. Their products are designed to meet specific consumer needs, and they sell directly to customers as well as through retail partnerships. Harry's differentiates itself by emphasizing quality and social responsibility, donating 1% of sales to nonprofit organizations. The company is driven by a diverse team with expertise in various fields, which supports their goal of fostering customer loyalty and community impact.

Company Stage

Acquired

Total Funding

$461.7M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-5%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The upcoming IPO could provide significant capital for further expansion and innovation.
  • Partnerships with mental health platforms and social initiatives can attract a broader, socially-conscious consumer base.
  • Acquisitions like Lume can diversify product offerings and open new revenue streams.

What critics are saying

  • The IPO process can be fraught with regulatory and market risks that could impact the company's valuation and financial stability.
  • Public backlash from controversial marketing campaigns, such as those involving social issues, could harm the brand's reputation.

What makes Harry's unique

  • Harry's has expanded from men's grooming products to a diversified portfolio of five CPG brands, setting it apart from single-category competitors.
  • The company's commitment to social causes, such as mental health initiatives with BetterHelp and the Trevor Project, enhances its brand image and consumer loyalty.
  • Harry's direct-to-consumer model and strategic acquisitions, like Lume, demonstrate its agility and innovative approach in the CPG sector.

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Benefits

Medical, dental, and vision coverage

Wellness reimbursement and incentives

401(k) matching

Flexible spending accounts

Flexible PTO policy

Parental leave