C

Community Choice Financial Family of Brands

Vice President of Growth Marketing

Growth MarketingUpdated on Nov 14
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • A Bachelor's degree in Marketing or a related field is required.
  • At least 12 years of progressive experience leading customer acquisition, growth marketing, and demand generation programs, preferably in eCommerce, direct-to-consumer, marketplace, fintech, retail, or other transaction-focused businesses.
  • At least 5 years of senior leadership experience is required.
  • Experience leading customer acquisition and growth initiatives in e-commerce, fintech, marketplace, direct-to-consumer, or other transaction-oriented businesses is required.
  • Demonstrated success driving online customer acquisition, digital conversion optimization, and revenue growth in an eCommerce or highly digital business environment is required.
  • Deep understanding of eCommerce metrics and performance drivers, including conversion rates, customer acquisition cost (CAC), customer lifetime value (LTV), return on ad spend (ROAS), and customer journey optimization is required.
  • Demonstrated experience leading demand generation and growth marketing campaigns across multiple marketing sub-functions is required.
  • A proven progression of increasing responsibility is required.
  • Demonstrated ability to operationalize multiple teams and manage multi-million-dollar budgets is required.
  • Strong quantitative and analytical skills, including the ability to derive insights from data and apply a rigorous process to metrics, data, insights, and action, are required.
  • Ability to generate and test new tactics and think and execute differently is required.
  • Ability to work independently, manage multiple priorities, and complete responsibilities in a fast-paced, change-oriented environment is required.
  • Excellent oral, written, and interpersonal communication skills, including the ability to communicate succinctly and professionally, are required.
  • Ability to work across departments to prioritize initiatives with conflicting priorities and stakeholders is required.
  • Experience in financial services or another highly regulated field is required.
  • Executive-level written and verbal communication skills are required.
  • Ability to present strategies to executive teams, C-suite leaders, and external partners is required.
  • Negotiation and conflict-resolution skills are required.
  • Deep knowledge of the company’s industry, market, and competitive landscape is required.
  • Familiarity with relevant regulations, technologies, and customer behaviors is required.
  • Demonstrated success driving revenue, growth, efficiency, and innovation is required.
  • Evidence of leading large-scale initiatives or transformations is required.
  • Experience working across multiple brands in an enterprise is required.
  • Ability to remain stationary, move freely inside and occasionally outside of the office, and operate mechanical controls such as a keyboard is required.

Responsibilities

  • Develop and execute a comprehensive demand generation strategy aligned with company growth objectives, using offline and digital channels and data-driven insights to acquire new customers.
  • Use eCommerce and digital customer acquisition expertise to drive online conversion, customer growth, and revenue across multiple brands and channels.
  • Optimize the end-to-end digital customer journey, including traffic acquisition, conversion, retention, and lifetime value.
  • Scale the business by evolving and improving existing growth levers and identifying new growth opportunities.
  • Develop acquisition strategies that optimize customer lifetime value, acquisition costs, portfolio quality, and long-term profitability.
  • Monitor lead quality and conversion rates and optimize lead generation efforts accordingly.
  • Optimize demand generation key performance indicators and metrics, including conversion rates, customer acquisition cost, and return on ad spend.
  • Establish a scalable growth operating model that balances experimentation, performance optimization, customer acquisition, and long-term enterprise value creation.
  • Assess the marketing technology stack and data capabilities, and identify and implement systems and tools that maximize customer insights and growth opportunities.
  • Develop, enhance, and maintain lead-scoring and lead-nurturing processes to improve lead quality and productivity.
  • Own enterprise acquisition forecasting, scenario planning, channel-mix optimization, and growth-investment decisions across the portfolio.
  • Ensure the division meets revenue, efficiency, and operational goals.
  • Create and manage the marketing plan and budget to achieve demand generation goals.
  • Connect growth marketing strategy to monthly targets and annual plans.
  • Use data and analytics to make decisions and optimize at the intersection of marketing, operations, and credit risk.
  • Measure and analyze channel and campaign performance, and adjust strategies accordingly.
  • Define and regularly communicate key performance indicators that indicate the health of demand generation and growth strategies.
  • Make data-driven decisions to enhance performance.
  • Manage the growth marketing budget, including annual planning, forecasting, spend tracking, and impact measurement, and allocate resources efficiently to maximize return on investment.
  • Serve as an internal subject-matter expert in customer acquisition and growth marketing.
  • Define and refine long-term growth marketing strategy.
  • Translate organizational goals into actionable plans.
  • Identify growth opportunities and areas for improvement.
  • Improve execution rigor, test velocity, agility, and insight feedback loops.
  • Lead the Growth Marketing Team, including Affiliate, B2B, Media, and Paid Search teams.
  • Lead and develop functional marketing leaders and establish organizational capabilities needed to support future growth.
  • Optimize team structure, priorities, and processes to maximize the team’s contribution and impact.
  • Set performance targets and ensure the team meets them.
  • Oversee budgeting and resource allocation for the teams.
  • Provide input to executive leadership on major company decisions.
  • Help shape policies, organizational structure, and priorities.
  • Build, lead, manage, and develop a high-performing demand generation team.
  • Hire, mentor, and develop leadership talent.
  • Create a positive, inclusive, and high-performing culture.
  • Foster a collaborative learning environment.
  • Build relationships and partner with other vice presidents, senior leaders, and departments to ensure alignment.
  • Collaborate with other departments to drive customer acquisition and revenue growth.
  • Lead cross-department initiatives and companywide programs.
  • Promote effective internal communication across departments.
  • Identify risks within the division and create mitigation plans.
  • Ensure policies, regulations, and ethical standards are upheld.
  • Work with legal and compliance teams to ensure campaigns comply with regulatory standards.
  • Identify, hire, and manage external partners and vendors.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience leading customer acquisition, growth marketing, and demand generation programs in eCommerce, direct-to-consumer, marketplace, fintech, retail, or other transaction-focused businesses, preferably.
  • Experience in eCommerce, direct-to-consumer, marketplace, fintech, retail, or other transaction-focused businesses is preferred.

About the Company

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Total funding
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